Unfortunately, the first review of our new tripadvisor account needs to be negative. We fell in love with this place and would have become regular customers had it not been for the very poor management of a situation. Food was great, staff superb and the...wine selection second to none. BUT if you happen to go to this place, make sure you clarify the price of the wine. The modus operandi of this establishment is this: they have a cellar, you go in, pick up the wine and they give you a price. They basically tell you that they will charge an additional amount for drinking the wine in the restaurant. On this occasion, we were advised by the manager that the wine was priced at 10000 tenge per bottle (20 quid). We had two bottles and, to our shock and astonishment, when they handed us the bill, the wine had been charged at 46000 tenge (90 quid), which means we paid more than double the price in the cellar, not a simple additional fee. We tried to get an explanation from the manager himself, who could not come up with any reasonable answer. Neither did he utter an apology nor offered a future discount to make up for his lack of business vision. He clearly took the chance to overcharge us just because we were foreigners. In sum, DO NOT GO THERE.More
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