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Ratings and reviews

#116 of 2,379 Restaurants in Hanoi
Travelers' Choice
RATINGS
Food
Service
Value
Atmosphere

Food and ambience

American, Southwestern, Bar, Barbecue, Gluten Free Options
Special Diets
Gluten Free Options
Meals
Lunch, Dinner, Brunch
CUISINES
American, Southwestern, Bar, Barbecue
FEATURES
Highchairs Available, Takeout, Reservations, Outdoor Seating, Seating, Parking Available, Street Parking, Television, Wheelchair Accessible, Serves Alcohol, Full Bar, Accepts Mastercard, Accepts Visa, Free Wifi, Accepts Credit Cards, Table Service, Playgrounds
Reviews (401)
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330 results
Traveler rating
227
80
17
0
6
Traveler type
Time of year
LanguageEnglish
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Traveler rating
227
80
17
0
6
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All reviews pulled pork ribs burger fries chicken noodles american club on tap comfort food cold beer great taste local food bbq sides slaw beers ipa
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Reviewed July 11, 2020

Dropped by after a recommendation from a friend and I am so pleased I did. The food is tasty smokehouse style food. Simple uncomplicated wholesome comfort food. Love the theme of family style diner and the playground for kids is perfect for those with younger...families. The service from the greeting to the end was fantastic. The server Miss Ngan even fixed my broken necklace chain while I ate, constantly attentive, smiling and caring for all the patrons, she is a real asset to the business. Well done to the whole team.More

Date of visit: July 2020
Helpful?
Reviewed April 11, 2020

Enjoyed our final night in Hanoi at Moose & Roo - great food, lots of drink choices. Our group of 28 had lots to choose from - even the vegetarian with us was happy!

Date of visit: March 2020
Helpful?
Reviewed February 26, 2020 via mobile

I work near by and have been trying to find somewhere to escape the city on my lunch, here is very open, feel as if your away from the city, food is great and have a good selection to choose from & have a really...good lunch offer, i would recommend here to anyone, except a vegetarianMore

Date of visit: February 2020
Helpful?
Reviewed February 7, 2020 via mobile

This is a very good smokehouse. I have the brisket and came away very impressed, and I live in the heart of beef country in the American West. Small but good selection of beer, I live that they have Pasteur Brewing IPA on tap the...open air nature of the facility is very welcoming and comfortable. Great service! Nice area of Hanoi.More

Date of visit: February 2020
Helpful?
Reviewed January 25, 2020

Visited the Moose and Too Smokehouse with friends whilst in Hanoi Nice food and drink. we all enjoyed the various dishes we ate. Tried a local beer which was VPA (IPA). Bar is outside and ideal for a warm evening. Good value for money.

Date of visit: January 2020
Helpful?
Reviewed January 19, 2020

An unexpected find in a central location in Hanoi. The staff at this outdoor restaurant was pleasant and welcoming. Food arrived in a timely fashion.The smoked chicken was the best we've ever had. Our hamburger, fries, and slaw were outstanding. The only disappointment was the...brisket that appearing oven finished and lacking in 'smoke' taste. A safe walkable area; worth the visit.More

Date of visit: January 2020
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Reviewed January 18, 2020 via mobile

Bite into this, didn't feel nice on my teeth. If this was a kid, the kid would have choked. Showed them, they gave me a 20% discount and despite showing them I didn't eat my meal they only gave me 50% off. To their surprise,...I was not willing to eat the food. I asked if they eat metal often. They don't, so I am not sure why they expect me to continue eating my meal where I already found metal. So yes, they had the audacity to charge me too!More

Date of visit: January 2020
Helpful?1  
KeithThibert, Owner at The Moose & Roo Smokehouse, responded to this reviewResponded March 10, 2020

Thank you for taking the time to review the Moose & Roo Smokehouse. We never like to hear that a guest leaves our place unhappy. I have looked into this matter and after speaking with our managers on duty that day they explained to me...More

Reviewed January 1, 2020

Great food and value for money. Good atmosphere and friendly and quick service. Central location for easy access.

Date of visit: December 2019
Helpful?
Reviewed December 31, 2019 via mobile

Visit on 31 December - NYE Amazing outside sitting, welcome by the staff and super friendly. Keith owner makes you feel at home. Live performance which engage with the audience. Comfy friendly environment and great to see the restaurant fully seated however was new year...eve. book a table just in case. Food: had the 1/2 bbq ribs and nachos. Drinks: comso cocktail Amazing Quality & size. Price: Great value. Recommended to all that visit Hanoi to enjoy a night smoked steakhouse. Thanks Keith and staff.More

Date of visit: December 2019
Helpful?
Reviewed December 31, 2019

Very bad service and do not recommend for others to try. I have been there several times for dinner. Tonight they (a young girl and another young thin guy called himself as manager told us that we need to finish our meals in 1 hour...so they can have a table. Never come back there.More

Date of visit: December 2019
Helpful?
KeithThibert, Owner at The Moose & Roo Smokehouse, responded to this reviewResponded February 1, 2020

This review is not only insulting it is inaccurate. You came to a very busy restaurant on NEW YEAR'S EVE, with no reservation. Or staff informed you, before you sat down, that we could seat you but we needed the table for back in an...More

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Questions & Answers
Ask a question
Buckshee
April 26, 2019|
AnswerShow all 2 answers
Response from KeithThibert | Property representative |
it is owned by the same people
2
Votes
jillsI1629HW
November 27, 2018|
Answer
Response from KeithThibert | Property representative |
Yes we are offering a Christmas menu. Please check our moose and roo facebook page in a few days for details and to book. Sorry not allowed to post email addresses on this response. Hope to hear from you soon
0
Votes
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