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2
Mon, 11/28
8:00 PM
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2
Mon, 11/28
8:00 PM

Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
$15 - $20
CUISINES
Bar, Wine Bar, International
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
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meals, features, about
Reviews (912)
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744 results
Traveler rating
623
86
17
8
10
Traveler type
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LanguageEnglish
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Traveler rating
623
86
17
8
10
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All reviews brunch cake seafood jazz music service team sheraton nid khun baht
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Reviewed 3 weeks ago

Me myself is an regular customer(10 visit+) received such an life time disgrace service from your hotel staff,,,an experience I will never forget for my entire life ,An discrimination just by the way I dress? It all started when me myself alone make an early...stop by at the Living Room Jazz bar 18.30 as an Jazz lover, I was waiting for my special seats at right wing near the speaker. However that seat was taken by other customers so I request the staff 3 times “If that customer left that seat can you please reseat me to that right wing please?” Meanwhile I order a Special Champagne from outside (via Grab) to pair it with the meals im planning to have it with the meal (but kept it in my car)… with the consideration that If I didn’t get seated by the right wing I will not Pop this Special Bottle of mine.. So I waiting about 2-3 hrs, Ordering light food as an Appetizer, Egg Benedict and two watermelon blended juice BUT HERE IT GOES! …I went to the toilet for no longer than 5minute for my light duty after that This RUDE waitress barge in to me and said “Hey! you forgot to Pay for the Bills”(with an attitude) so I replied “Sorry Im not leaving yet”(while im posting promote for the bar via instragram) I then added “Dont worry Im a Regular Customer, I’m waiting for that seat in the Right wing” then that RUDE waitress reply.. “we already clear your table and gave it to someone else” My Mind thinking (well, I just went to the toilet for 5min and you kicked me out?) so she provide me the Left Wing seat instead with im satisfied with, after I was seated my mood was very disappointed by the service given. So in order to ease all the negative vibe that this RUDE waitress gave me I tell another waitress “Please order me a bottle of water and please reserved this seat for me , I’m getting my champagne to Pop” then reply about the corkage charge fee which im well aware of. While I was walking out I saw This Manager quick grabs a call and gave me a suspicious look… I was thinking to myself “Is it because the way I dress, not wearing a suit so I look like a free-rider who like to eat and run? does this kind of discrimination still exist? but I’m Seriously an Regular customer of the bar , there wouldnt be such a thing” HERES THE CLIMAX! after I arrived at my car for the champagne theres this hotel staff taking a photo around, I’m not kid, I know he’s tried to take a photo of me and my car (while I was Getting my Champagne and gears ready) In the same time that same old RUDE waitress Barge into my car with an very Bad attitude and poor facial expressions, by all means its “Really Bad”… shouting at let me pay the Bills! So I gave her my Wisdom Prestige Credit Card right away and tagged along me with my Champagne to prove my point to the Manager, I Admit I was really Mad with this level of service… as a regular customer I was very disappointed by the discrimination that the service team gave me. I’m also an owner of Multiple high-end restaurants, I do understand the procedure of the management protocols and misunderstandings may occur. But What I Will not stand is that discrimination and that poor facial expressions and Attitude of that RUDE staff. I will not step my foot at Sheraton Grande ever again, and I’ll make sure so does all my friend until I received an Apology from that Arrogant RUDE waitress. ps-if the you think the statement above is not true ,, I dare the management team go check you surveillance camera (CCTV).More

Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed October 15, 2022 via mobile

Great atmosphere, nice food good price for Sunday brunch Variety of food and sweet Thai ,Japanese, Chinese, European, seafood , cheese selection Live jazz music Alternative for free flow alcohol Which is nice because I don’t drink alcohol so price is very reasonable 40 -50...usd ++ Khun Ball , Bartender can make special cocktails and mocktail custom for youMore

Date of visit: October 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed September 1, 2022 via mobile

Besides being a bar, this place is also an all day dining location. Not entirely suitable with the plush seats, but somewhat acceptable. The food takes a long time, we waited almost an hourMore

Date of visit: September 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
GMSGS, General Manager at The Living Room, responded to this reviewResponded September 14, 2022

Thank you for visiting the Living Room and sharing your feedback on TripAdvisor. I certainly welcome your feedback as it is an important part of our self-assessment in knowing we are providing the services for the most important aspect of our guests. The voice of...More

Reviewed July 6, 2022 via mobile

Great cocktails, Good vibe along with soothing Jazz music plus extra care from lively and friendly staff K.Bum Definitely comeback :)More

Date of visit: July 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
GMSGS, General Manager at The Living Room, responded to this reviewResponded September 14, 2022

Thank you for visiting The Living Room and sharing your experience on TripAdvisor. I am happy to learn that you had a great time in The Living Room and that the food & beverage as well as the services provided had met your expectation. Your...More

Reviewed July 3, 2022 via mobile

First visit the best jazz bar in the city very impressive atmosphere, drinks, music , especially service of the staff under name khun Nid and big thanks khun Eddy Bartender for look after me and friends.More

Date of visit: July 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
GMSGS, General Manager at The Living Room, responded to this reviewResponded September 14, 2022

Thank you for your recent support for The Living Room and sharing your feedback on TripAdvisor. I am happy to learn that you had a great time in The Living Room and the services provided had met your expectation. Here at the Sheraton Grande Sukhumvit,...More

Reviewed June 28, 2022 via mobile

I been here many times because of I feeling like home.... Nice food good atmosphere nice music and excellent service from all staff and especially K. Cake, K. Nid, K. Pam and K. Boy and for sure i will back again😊More

Date of visit: June 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
GMSGS, General Manager at The Living Room, responded to this reviewResponded September 14, 2022

Thank you for your continuous support and loyalty for the Sheraton Grande Sukhumvit, a Luxury Collection Hotel. Your kind comment has been passed onto our teams. I know that they appreciate your recognition and are always delighted to take care of you. We very much...More

Reviewed June 26, 2022

Maybe a new set of staff, or covid related indifference but service isn't what it used to be. I have 20K Baht of (Grande Club) credits, so am stuck putting up with it... much like sticking to a declining airline. Miss the old management making...the rounds. Staff must have walked by us 10 times carrying canapés for other tables. We were sitting next to the cart but must have been invisible. In their defence we pointed it out while settling the check and that wait staff had the decency to insist we try it. This hotel is within walking distance ... would like to patronize more, and see you succeed - we stopped using their pool, then our guests reduced staying there and the last thing remaining is The Living Room.More

Date of visit: June 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
GMSGS, General Manager at The Living Room, responded to this reviewResponded September 14, 2022

Thank you for your recent patronage at The Living Room and for taking the time to share us your feedback. I certainly welcome your feedback as it is an important part of our self-assessment in knowing we are providing the services for the most important...More

Reviewed June 11, 2022 via mobile

Excellent service. Majestic atmosphere. Thanks to Khun Cake team, Khun Nan, Khun Nid, Khun Joy, Khun Pui, and every one. The Jazz night out is majestic, the drinks are all well prepared, the food is always good. I really enjoy being here.More

Date of visit: June 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
GMSGS, General Manager at The Living Room, responded to this reviewResponded September 14, 2022

Thank you for visiting The Living Room and sharing your experience on TripAdvisor. I am happy to learn that you had a great time in The Living Room and that the food & beverage as well as the services provided had met your expectation. Your...More

Reviewed May 10, 2022

A nice dimly lit jazz bar with comfortable seating and good service. Good music at the right volume to enjoy a drink with friends,More

Date of visit: May 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
GMSGS, General Manager at The Living Room, responded to this reviewResponded September 14, 2022

Thank you for your recent support for The Living Room and sharing your feedback on TripAdvisor. I am happy to learn that you had a great time at our Jazz bar and the level of services met your expectation. We look forward to welcoming you...More

Reviewed May 2, 2022

Nice restaurant, vegetarian/vegan menu, non-alcohol cocktails available, good atmosphere, good music,More

Review collected in partnership with www.chope.co
Date of visit: April 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
GMSGS, General Manager at The Living Room, responded to this reviewResponded September 14, 2022

Thank you for your recent support for The Living Room and for taking the time to share us your feedback. Your opinions are very valuable in helping us maintain a high level of service to guests and in ensuring that your expectations are met on...More

Reviewed January 6, 2022 via mobile

Great Food Friendly Staff Been coming here for years first time back since Covid its the best Cafe/Bakery on the island they make all there own pastries and bread onsite and the food is fresh and delicious.

Date of visit: January 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed March 5, 2021 via mobile

I like the service and drink here. There is live piano music every friday & saturday. This place is so cozy. You can order food from Orchid Cafe or Rossini. Thanks for all officers who took care of me esp Nong Japan, Khun Nan and...every one.More

Date of visit: March 2021
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed January 2, 2021

Fantastic food, service and atmosphere, more than 50 of us (mostly families) had a sensational day and were well looked after.

Date of visit: December 2020
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed October 17, 2020 via mobile

Cozy and lively place to relax and drink with friends. Service is great and live jazz music play non-stop

Date of visit: October 2020
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed September 11, 2020 via mobile

The Living Room is back and it's everything that I missed so much: it's fun, comfortable, and elegant, with great music, food, and drinks. Best of all, the staff are really gracious and welcoming. They appreciate their customers and are a ray of sunshine on...a cloudy day.More

Date of visit: September 2020
Helpful?4  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Questions & Answers
Ask a question
iannoble21
April 29, 2019|
AnswerShow all 2 answers
Response from GuyRidgeon | Reviewed this property |
The tables for 2 in The Living Room are on the small size...but perfectly practical. If you are eating from multiple plates at the same time tables in Rossini's and Basils are larger but you can not see the musicians from... More
1
Vote
Ranartp
November 12, 2018|
Answer
Response from GMSGS | Property representative |
Dear Anthony1102, Thank you for your interest in celebrating NYE at The Living Room. We are still in the final process of finalizing our festive events. Please allow us to get back to you soon. With kind... More
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THE LIVING ROOM, Bangkok - Khlong Toei - Menu, Prices, Restaurant Reviews & Reservations - Tripadvisor

Frequently Asked Questions about The Living Room

The Living Room is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 4.5
  • Service: 5
  • Value: 4.5
  • Atmosphere: 4.5