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29 No. 7, Street KN | Kiyovu, Kigali, Rwanda (Formerly Heaven Restaurant and Bar)
+250 788 486 581
Website
Today
7:00 am - 10:30 pm
Open now
See all hours
Hours:
Mon - Fri 7:00 am - 10:30 pm
Sat - Sun 10:00 am - 10:30 pm
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678 Reviews from our TripAdvisor Community

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Showing 632: English reviews
Kampala, Uganda
Level Contributor
5 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed May 12, 2016

They took advantage of the World Economic Forum on Africa being held in kigali from May 11-13th and charged outrageous prices for their food….disappointed after taking a group there and it was too late to change. Felt cheated and exploited…as the food was not worth it and service was not the best.

Helpful?
Thank Timo2056
J_A_M_Kigali, Owner at Heaven Restaurant & Boutique Hotel, responded to this review

Very sorry to hear you were disappointed, we hope you will give us another chance! best, Alissa More 

Charlottesville, Virginia, United States
Level Contributor
11 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed May 12, 2016

This place is probably one of the fanciest restaurants I went to in Kigali. It is expensive, think 20000RwF per personish. The food was excellent, probably the best food I jave had in Kigali. Per other expats the brunch is quite good as well. There appears to be some history surrounding the place which I should probably read about (it... More 

Helpful?
Thank Bassem7
J_A_M_Kigali, Owner at Heaven Restaurant & Boutique Hotel, responded to this review

Thank you for enjoying Heaven during your stay in Kigali! We do have a story, in fact, you can read the whole of our story in our book "A Thousand Hills to Heaven: Love, Hope & a Restaurant in Rwanda" written by co-owner, Josh Ruxin! In a nutshell, we built Heaven in 2008 and have been open and running now... More 

Melbourne, Australia
Level Contributor
3 reviews
5 of 5 bubbles Reviewed May 12, 2016

Lovely atmosphere , great view over Kigali skyline , fantastic service and community service training.local young people n hospitality

Helpful?
Thank Tammy S
J_A_M_Kigali, Owner at Heaven Restaurant & Boutique Hotel, responded to this review

We are thrilled you enjoyed your stay with us! Best wishes, Alissa More 

Kigali, Rwanda
Level Contributor
9 reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed May 10, 2016 via mobile

Sad and outrageous 50% increase on the menu for the next three days. Admitted by staff. 15$ drinks that were 8$ a night ago. WE(T)F...

Helpful?
2 Thank Ido H
Washington DC, District of Columbia
Level Contributor
9 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed May 9, 2016

We go to Heaven mainly for the atmosphere and beautiful terrace. The food is overall fine though a bit pricey. Having good service in Heaven is a lottery, sometimes you get the food within 20 minutes, but you can easy wait for 45 minutes.

Helpful?
1 Thank F Q
J_A_M_Kigali, Owner at Heaven Restaurant & Boutique Hotel, responded to this review

Thank you for being repeat customers and for highlighting the beautiful ambiance of Heaven in your review! We are sorry to hear you have experienced inconsistent service with us, we train our staff to focus on timing and consistency, but we don't always get it right. Thanks for your candid review and please visit us again! More 

Fort Worth, Texas, United States
Level Contributor
16 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed May 8, 2016 via mobile

On a trip to visit my daughter, we found this amazing spot for dinner. We had a wonderful table with a view overlooking the beautiful Rwandan vegetation. We started with the signature gin cocktail that I have yet to find a better one in America! My daughter and her date had the Chef tasting which was a nice variety of... More 

Helpful?
Thank Kathleen D
J_A_M_Kigali, Owner at Heaven Restaurant & Boutique Hotel, responded to this review

Hello! Thanks so much for your glowing review, we so enjoyed meeting you and look forward to hosting you in June! Until then, be well! Alissa More 

Washington DC, District of Columbia
Level Contributor
54 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed May 7, 2016 via mobile

Stopped by on the recommendation of my hotel. The food wad good but it was also the priciest meal I had in Kigali. Great view of the city. Good cocktail drinks, kudos to the bartender.

Helpful?
Thank 70sz
Heaven_Restaurant, Owner at Heaven Restaurant & Boutique Hotel, responded to this review

Hi there, Thank you for dining with us! We only use local, organic ingredients and pay all of our staff fair wages, which does result in slightly higher prices than some of the other restaurants in Kigali. We also have a South African gourmet Chef... we hope you found value in our product, ambiance and service! Best, Alissa More 

Sydney, Australia
Level Contributor
146 reviews
40 restaurant reviews
common_n_restaurant_reviews_1bd8 91 helpful votes
3 of 5 bubbles Reviewed May 4, 2016

The view from the outside eating nation is very attractive especially for an evening meal. The service is attentive including the hot towels. The menu is varied though a little too much on the fried food. The cost of the meals are a little expensive for the quality that is presented. The dishes vary in quality, some are good but... More 

Helpful?
1 Thank Jack N
Heaven_Restaurant, Owner at Heaven Restaurant & Boutique Hotel, responded to this review

Thank for your candid review; we are sorry to hear you were not overly impressed with our new menu which does provide for a wider variety than ever before. We would be interested in knowing which items you found less appetizing as we are constantly working to improve our menu and are quite flexible, changing and adapting based on our... More 

Level Contributor
185 reviews
103 restaurant reviews
common_n_restaurant_reviews_1bd8 45 helpful votes
3 of 5 bubbles Reviewed May 3, 2016

We stayed at Heaven and had an enjoyable evening on the patio. The view is stunning, and we found the staff very friendly and welcoming. We ordered the vietnamese rolls, and couldnt really eat them as they were falling apart. The manager/owner came past our table and when we noted this did take any corrective measure. Given the prices for... More 

Helpful?
1 Thank Tom M
Heaven_Restaurant, Owner at Heaven Restaurant & Boutique Hotel, responded to this review

I remember a few months ago we did serve a vietnamese style roll as a special and it did not turn out right, I absolutely agree with you, our kitchen had not perfected rolling the rice paper tightly enough! I apologize for this mishap; we did not repeat that dish as a special since and we are sorry for not... More 

Berwick, Maine
Level Contributor
62 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed April 26, 2016

My family had a few meals here over the months we were living in Rwanda. The Buffet Brunch was great on a Sunday late morning, and the dinner for our son's birthday was perfect, complete with a cake and song from the staff. Many thanks

Helpful?
Thank Oxwood-Farm
Heaven_Restaurant, Owner at Heaven Restaurant & Boutique Hotel, responded to this review

Thank you for frequenting Heaven often during your time in Rwanda! We appreciate your repeat business and we're so glad we could help your son celebrate his birthday! Hoping to welcome you back to Heaven and Rwanda soon! Best Alissa More 

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Restaurant Details

Rating summary
  • Food
    4.5 of 5 bubbles
    Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
    Atmosphere
    4.5 of 5 bubbles
Average prices
$15 - $60
Cuisine
African, International, Fusion, Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Brunch, Breakfast, Lunch, Dinner
Restaurant features
Wheelchair Accessible, Delivery, Takeout, Reservations, Outdoor Seating, Buffet, Seating, Waitstaff, Parking Available, Street Parking, Highchairs Available, Serves Alcohol, Full Bar, Wine and Beer, Accepts Mastercard, Accepts Visa, Free Wifi
Good for
Romantic, Large groups, Local cuisine, Special occasions, Bar scene, Business meetings, Families with children, Scenic view, Kids
Open Hours
Sunday
10:00 am - 10:30 pm
Monday
7:00 am - 10:30 pm
Tuesday
7:00 am - 10:30 pm
Wednesday
7:00 am - 10:30 pm
Thursday
7:00 am - 10:30 pm
Friday
7:00 am - 10:30 pm
Saturday
10:00 am - 10:30 pm
Location and Contact Information
  • Address: 29 No. 7, Street KN | Kiyovu, Kigali, Rwanda (Formerly Heaven Restaurant and Bar)
  • Location: Africa  >  Rwanda  >  Kigali Province  >  Kigali
  • Phone Number: +250 788 486 581
Description
Heaven Restaurant & Boutique Hotel is an American-owned, private, serene property opened in May of 2008 in the lovely neighborhood of Kiyovu. Started as a social enterprise to improve service levels in the hospitality sector and create employment, Heaven is consistently ranked one of the country's top restaurants with a spectacular ambience on a custom-built outdoor terrace overlooking the entire city. Heaven Boutique Hotel has 15 beautifully appointed hotel rooms with ensuite private bathrooms, local artwork, free wifi, unlimited coffee/tea/purified water, 24 hour security, just steps from downtown Kigali. In addition to 15 rooms currently in operation, a new hotel expansion is underway just next door to Heaven Restaurant; in Summer 2017 Heaven will open a new wing with 11 luxury rooms all with peaked ceilings and private outdoor terraces, a gym, spa and swimming pool!

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Heaven Restaurant & Boutique Hotel and other visitors
4 questions
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Kingston, Ontario, Canada
over a year ago
over a year ago
over a year ago

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Questions? Get answers from Heaven Restaurant & Boutique Hotel staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?