This restaurant was the only bad experience we had during our 21 day stay. Zero Aloha in this place and I should have known the second we walked in and half the tables in the place were empty on a busy day. At the same...time a breakfast restaurant across the street had a 45-60 minute line that literally wrapped outside their building, this restaurant had no wait and several tables open. We decided to have breakfast and while the food was ok, we did not come back again to give them our business. It is not the place to go to if you are looking for good friendly service while trying to enjoy a peaceful and happy vacation. I can see why most people opt to go to the restaurant a few steps away instead of this one even if it means waiting in line.
As my family and I approached the restaurant, I realized that I left my mask at the hotel. We noticed everyone sitting at the tables in the restaurant were maskless (some eating/drinking, some were not and were just waiting for their food) so my wife asked me to sit down while she ordered since she had a mask. This way we would be respectful and remain compliant with the states orders. As I proceeded to sit down (in addition to the front desk lady yelling out that I needed a mask), a lady came out to approach me while I was seated at the table about not having a mask. I apologized to her and asked her if they had a disposable mask I could use since I forgot mine. She said she could sell me a mask, and I obliged with no problem. We wore our masks until our food arrived, and remained the only people (eating or not) that had to wear a mask. As I waited, I noticed a sign posted at every table that stated patrons did not need to wear a mask while seated. To be respectful and since I was asked, I continued to wear mine anyways.
Before leaving I spoke to a young lady that worked there and gave her the feedback. Brought up to her attention that while the sign clearly said I was ok with not wearing a mask while seated, and there were plenty others in every table not wearing a mask, it was a bit rude, could have been approached a more tactful way, it was horrible customer service to force one patron to do what the rest of the restaurant was not doing (plus a little silly… if your intent is to keep everyone safer, you would have everyone in the restaurant wearing the masks. Not just us). At one point, we observed the same lady that I bought the mask from with her mask down to her chin while interacting with the rest of the staff members in the kitchen area.
I then went to read the reviews of the place and read the owner’s rude responses to any negative comment and it all clicked. It appears she is under the impression that running a good restaurant is not tied to providing a good experience and service to customers. I hope the feedback we continue to provide will help her realize that they call it the “service” industry for a reason. If she doesn’t realize it soon enough, I’m afraid it will likely have new owners in the near future.More