We visited Rossini restaurant on 14th June 2022. We were in total 4 persons, all speaking english, despite living in Riga. Our waiter (as per the receipt was Martins P) The food was OK (pizzas are so-so). Then came the bill, fully written in Latvian...language. Upon going home, i translated one line which looked suspicious : "Apkalposana 9% as it didnt match any item we ordered. I discovered that they charged us a service fee of 9% whereas as per the menu, this is applicable only starting from 6 people. We later called the restaurant to complain : - they were NOT polite on the phone - they didnt aplogize - their excuse is that "the button is very close to another item on the screen" I went back to the restaurant and the manager was absent. I asked another waiter to show me how their system works : they use Airkeep_r : the button to add the tax is totally separated from the "food menu", meaning you need to consciously go there and add it to the bill. Not only did they cheat, the manager lied to us to cover the fraudulent act of the employee ! overall, very bad experience, be careful and check your receipt carefully !More
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