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Ratings and reviews

Travelers' Choice
RATINGS
Food
Service
Value
Atmosphere

Location and contact

Stare Mesto
0.1 miles from Bratislava Old Town
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About
Urban House is a unique cafe and bar with large selection of local beers.
PRICE RANGE
$4 - $11
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Breakfast, Lunch, Dinner, Brunch
CUISINES
Pub, Bar, Cafe, European
FEATURES
Takeout, Reservations, Outdoor Seating, Buffet, Seating, Wheelchair Accessible, Serves Alcohol, Full Bar, Wine and Beer, Accepts Mastercard, Accepts Visa, Digital Payments, Cash Only, Free Wifi, Accepts Credit Cards, Table Service, Highchairs Available
Reviews (739)
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463 results
Traveler rating
247
122
44
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LanguageEnglish
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Traveler rating
247
122
44
30
20
Show reviews that mention
All reviews brunch pizza avocado toast fish and chips hummus cakes cheesecake hipster place nice place english breakfast young people great cocktails old town nice coffee relaxed atmosphere coffee and cake beers
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Reviewed August 31, 2020 via mobile

We got fed up with our hotel breakfast and thought we would try this place out. Breakfast was good - interesting take on eggs benedict with dill on a thick slice of bread. We both enjoyed it. Nice cup of tea too. Quick service and...we were in and out inside 40 mins - just what we wanted. I would return.More

Date of visit: August 2020
Helpful?
Reviewed August 21, 2020

As a local I can say that every time I come here I am disappointed, the service does not get better! About time for me to learn a lesson and never come back! Urban House is rated on Tripadvisor as one of the best places...in Bratislava for brunch and coffee which is a massive MISTAKE!! Honestly if you are a TOURIST DO NOT bother to COME here as your experience will completely ruin your perception of Bratislava and our hospitality services. Staff very slow, rude, look bothered when you try to order, dismissive and ignorant... everything you dont want when sitting in a coffee shop and spending your cash. Don't let the cool, funky decor trick you, its not worth the money. Rather try something a little bit outside of the city centre.More

Date of visit: August 2020
Helpful?
PeterK1978, General Manager at Urban House, responded to this reviewResponded August 25, 2020

Dear Simona, let me thank you for the review. We appreciate feedback of our guests since it helps us to improve our service. I am very sorry that you haven't enjoyed your visits in Urban House. I can assure you that we are trying our...More

Reviewed August 8, 2020 via mobile

Worst service ever and micro waved food. Waiter forgot half of the order and was reluctant to let us pay seperately. Further, he blamed me for him not having enough cash to give change. Pizza was definitely a re-heated one and simply tasted really dry....The opositive things of this restaurant are the location and the atmosphere.More

Date of visit: August 2020
Helpful?
PeterK1978, General Manager at Urban House, responded to this reviewResponded August 9, 2020

Dear laurkthz, I am very sorry for your negative experience. I can assure you that we do not use microwave oven and all our meals are freshly made. I apologize for the waiter and I would like to ask you kindly to send me to...More

Reviewed July 25, 2020

Service was extremly slow and waiter managed to forget my order so I waited over an hour. Food was tasty and place is nice but staff was bad.More

Date of visit: December 2019
Helpful?1  
PeterK1978, General Manager at Urban House, responded to this reviewResponded July 31, 2020

Dear Ivona, I am very sorry for your negative experience in our restaurant. Feedback of our guests is crucial for us since it helps us to improve our products and service. I would be very grateful if you would be so kind and send me...More

Reviewed June 20, 2020 via mobile

I went yesterday for a beer they took forever to introduce to us, after welcoming us we waited for the server around 30 min to take an order from us, it was irreal how long it took me to have a beer, maybe 45 min?...I drank faster my beer than how it took me to drink it, I know that it was busy but you cant fool the guest and pay this high prices for such a service unfortunately maybe it wss the last time I will visit. They just want to attract the people with the cool pretintious vibes and cool place but unfortunately there is a lack of service and hospitality.More

Date of visit: June 2020
Helpful?2  
PeterK1978, General Manager at Urban House, responded to this reviewResponded July 31, 2020

Dear Brian, I am very sorry for your negative experience in our restaurant. Feedback of our guests is crucial for us since it helps us to improve our products and service. I would be very grateful if you would be so kind and send me...More

Reviewed March 12, 2020 via mobile

My friend and I stopped here for coffee and cake. It’s such a cool place, with quirky sustainable decor, good music and brilliant cocktail names. Loads of great cake/cheesecake options - my Oreo cheesecake was divine, as was my friend’s brownie. This is the perfect...spot to chill and spend a few hours having coffee, drinks, food. Service was excellent and prices are very reasonable.More

Date of visit: March 2020
Helpful?
Reviewed March 10, 2020

Fantastic place in Bratislava's Old Town which has a fantastic atmosphere both day and night. Beautiful setting inside and great, fast WiFi. Drinks were fantastic. I had the Take That, Frozen Pornstar Martini and the Pink Spritz (which is a MUST) and all were reasonably...priced (by UK standards), but a bit more expensive compared to some other places nearby, but certainly worth it. We had lunch once, I had the tacos and my partner had a pizza and both were absolutely fantastic, just the right size for a light bite during the day. The staff are a real highlight to Urban House. Everyone we encountered was warm, friendly and welcoming and provided a fantastic service. This was one of our favourite places in Bratislava and is a must visit!More

Date of visit: March 2020
Helpful?
Reviewed March 10, 2020 via mobile

We’re group of 16 went in starting to order but our waitress was walking off halfway through on our order and very rude and unprofessional lost the plot very disappointing and angryMore

Date of visit: March 2020
Helpful?
PeterK1978, General Manager at Urban House, responded to this reviewResponded March 11, 2020

Dear Chandrasena, we are very sorry that we have disapointed you. I was very surprised to read that our staff was unprofessional since we have mostly positive feedback about our service. I personally check what went wrong during your visit. Thank you for your review...More

Reviewed March 6, 2020

Visited on way through to Budapest. We had chosen urban house before even coming to the country. When we entered the premises wanting the breakfast menu we noticed there was only 10 mins left for this menu. We sat down and when menus weren't brought...to us, I went to enquire about the breakfast menu as I was aware there wasnt much time to mess around. The waitress didnt seem impressed about me wanting the breakfast menu and went to enquire in the kitchen. When she returned the menu was thrown infront of us. Once we received the menus we began to look through it to decide what we want. The waitress soon came and stood over the table glaring at us, to the point where my girlfriend asked me to ask her to move away from the table. She stated very sarcastically there was only 5 mins left to order from the menu and walked away. Within about 60 seconds the same scenario occurred to the point she made us so uncomfortable and unwelcome we decided to leave and not order anything. We only had a couple of hours in Bratislava to explore before our bus which was completely ruined as we spent the next hour trying to find somewhere but eventually had to settle for a McDonalds coffee and some fruit and didnt really have enough time to site see as we wanted which was a major disappointment and not a great start to our holiday. My time in Bratislava will now be associated with some of the worst service I've ever experienced.More

Date of visit: March 2020
Helpful?1  
Reviewed March 6, 2020 via mobile

Great atmosphere, great service, very nice coffee(we chose Guatemala beans), very tasty raspberry cheesecake!!! Highly recommended!!!

Date of visit: March 2020
Helpful?
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Questions & Answers
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rotaru_laura
December 30, 2016|
Answer
Response from Martin_Kakoni | Property representative |
Hello, pls write email here manager@urbanhouse.sk or call us +421 904 001 021. Thank you
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