Dear DMC63
Many thanks for the new feedback received from you. My previous answer was the result of a quick internal investigation which is a mandatory procedure as per our hotel policy, and I can still stand by it.
Upon... More
Dear DMC63
Many thanks for the new feedback received from you. My previous answer was the result of a quick internal investigation which is a mandatory procedure as per our hotel policy, and I can still stand by it.
Upon your arrival, the High Note Sky Bar had not even had a single seat available for walk-in guests because of limited capacity, due to the weather conditions, as I explained to you. That was the exact situation at that moment.
Despite our general experience, it is hard to forecast the time an average guest is spending at our tables, enjoying our service.
That is why it could happen when you called us back 5 minutes later that my colleague informed you about a possible table that is about to become available.
We are sorry that you are disappointed, however, we believe we did the best possible, given the circumstances.
We need to emphasize that we explicitly refuse any kinds of counterselection of our guests. Therefore, not providing service because of age, gender or any other kinds of non-ethical preferences is unacceptable for us. It is our best interest to serve all guests interested in visiting us.
We trust to have another opportunity for you as well to experience why we are among the most popular rooftop bars in Budapest. Please make sure to email me personally prior to your next available date to secure your table accordingly.
Until then, with heartfelt regards
Csaba Pálfi
Assistant Director of Food and Beverage