We come to this restaurant every year when we go to Budapest, so far been 3-4 times. Food is great, although really expensive for what it is (probably about 30 EUR / 11,000 HUF per person). Keep in mind that there is a 15% service...charge/tip already included in the bill - no need to tip additionally. At first, service is great - from meeting someone at the door to get your seat, throughout picking first meals/drinks and during it. Problem comes when you're finished with the food and want to either pay or have something more. Each time we came, after finishing food and wine, nobody ever comes to check if we want anything more (and all these times we wanted at least another glass of house wine which is super tasty). After waiting for quite a while we usually decide that we want to pay and get out anyway, but nobody comes still. Staff conveniently ignore us (as well as other customers). They see empty tables & glasses, and go around us, but never stop to ask. We decided to stand up and go to cash register to ask if we can pay after about 30 min of waiting and had to stand for another 10-15 min to wait for manager to deal with other customers who have same request. Guy always looks like he's running marathon and barely catching his breath while other staff just sit and joke around or do nothing. They cannot take payments - only that one manager, which is extremely strange as everyone looks adult. It almost seems as if you could just stand up and leave without paying if you really wanted, and nobody would care. I wanted to throw my money but nobody wanted to take it. My advice to anyone who comes here: once you're done eating/drinking, perhaps snap your fingers and call someone with gestures if you want more, or perhaps just stand up and go to cash register immediately after you decide to pay, nobody is going to come for it.More
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