We wanted to let it go as we were emotionally drained enough because of the horrible situation, but over some weeks we noticed what was problem for Na Lato's waiters and manager is not a problem ANYWHERE else, in Poland and abroad.
We were a...group of nearly 20 people, sadly we left something like 1500 zloty for them on that occasion, and sadly on many occasions before - but never again. It was the very last time we did, and we used to be their regular customers for quite a few years, often bringing large international groups.
We were made to go to the ATM (which btw was broken), because AFTER we've ordered they told us we could pay with max 4 cards or cash only, and they wouldn't split the bill. The manager then lied that she told us upfront, which she didn't - in fairness, she should have when we were calling about the booking. If it wasn't for the fact that there was a disabled person with us, we would have left, because there was no way we could pay the way they wanted. Anywhere else we would either get separate bills (especially that we asked for it in advance), or the waiter would come to us with a terminal, we'd say what we had to eat each and he would calculate it for us and take the payment from each person. It's that way both in small bistros and Sheraton's restaurant, no questions asked.
Na Lato on the other hand had a huge row with us, guilt-tripping us and basically insulting us saying that "as an exception" (only once we said we're pissed of regulars here) they'll do it for us but we're making it "hard for them" and they need us to each calculate who had what ourselves because they don't have time, and to MAKE SURE EVERYONE PAYS. MIND YOU they still charged the service charge for this HORRIBLE PSEUDO-SERVICE. If the above is not enough, there was a waiter who was loudly saying that "he's had fu***ng enough"and is about to "throw us the f*** out" as a reaction to part of the group intonating a line of song for 10 seconds as a joke/mood lifter, WHILE WE WERE ACTUALLY THE ONLY CUSTOMERS INSIDE AND NOT DISTURBING ANYONE. And it lasted for like 10 seconds. The waiter, reprimanded by a bar tender as there was a Polish customer from our group standing next to him waiting to pay at the bar WHILE the waiter was saying that, he responded "I don't f*** care, let them hear, I f*** want them out, I don't have time for this".
The most appalling service I have ever experienced. None of us or our friends is ever going there again.More