Very disappointing and expensive compared to the beautiful food served at the local cafes around the square, which were value for money and pleasant surroundings. This is one one the worst hard rock cafes we have visited




















Very disappointing and expensive compared to the beautiful food served at the local cafes around the square, which were value for money and pleasant surroundings. This is one one the worst hard rock cafes we have visited

Lovely joint right next to the famous St. Mary’s Basilica in the Oldtown of Kraków. Friendly staff and fast service. Food is standard across the board of all HRC around the globe. There’s indoor and outdoor seatings. No queue when we went as it was...dinner time. There’s a Rock Shop attached to the restaurant. The design for apparels were so so. Wish Hard Rock could throw out some long sleeves tops. Only sweaters and hoodies were made available. However the selection of Pins were lovely. You’re more than welcome to shop without dining here. Enjoy the fun Oldtown of this beautiful city!More

Hello Michiko, we're so pleased to know that you liked our restaurant! Your positive review means a lot to us, and we can't wait to see you back for more memorable experiences. All the best from Hard Rock Cafe Kraków team!
Hard Rock was as usual amazing. I can really recommend ordering the the onion rings as a side. Service was in top and we had a lovely view over the town square.


Hello, thank you for the 5-star review! We're thrilled that you enjoyed our food and service. Until next time at Hard Rock Cafe Kraków!
Good food in a great location. This restaurant offers a good selection of dishes, all of generous proportions. Food and drinks are served by efficient staff. We had lunch here a few days ago and returned for dinner. My teenage son was thrilled with his...Surf and Turf Burger and my Chicken Fajitas were delicious.More


Hey, we're so pleased to know that you loved our restaurant! Your positive review means a lot to us, and we can't wait to see you back for more memorable meals.
Great spot .staff a bit slow but food was good. Had to wait for a table nut glad we did.. the messi burger was fantastic





Hello, we're glad you had a great time with us! Your satisfaction is our top priority, and we look forward to serving you again soon.
Had to go here for dinner and to collect my souvenir from krakow; the collectible glass. The staff could have been more welcoming, as we had to pass many employees before getting a table and menus. The bartenders were nice and friendly. Food was ok....Drinks was ok.More

Dear Veronica, thank you for choosing our restaurant and sharing your review. We're glad you had a good experience and we'll keep striving to make it even better. All the best!
Food “as always” was tasty and good value for money considering the location. The HR is situated on the historic square in the old town and you can simply eat, drink cocktails and watch the world go by!

Hello, thank you so much for your review, we're glad to hear you enjoyed your time at Hard Rock Cafe Kraków. Until next time!
Absolutely adore it here. My favourite restaurant to visit in Krakow. Every single member of staff is brilliant - so welcoming, kind and attentive. They go above and beyond to make the customers feel looked after. The food is also absolutely gorgeous and the drinks...are very tasty. The location is amazing too. 100% recommend!! :)More



Hello, we're glad to hear you enjoyed our staff, we're doing our best to provide an excellent service. You're always welcome at Hard Rock Cafe Kraków. Wishing you all the best from our Team!
Nice location with outdoor seating. Nice attentive and prompt staff. As always the decor was fascinating but unfortunately the food was average and nothing to write home about . Typical franchise food all round so really nothing that can be done in hindsightMore


Hello, thank you for sharing your feedback. We're glad to hear that you enjoyed the location & our staff. Sorry to see that the food didn't meet your expectations to the fullest. We hope you will give us the second chance. With rocking regards, HRC...More
My cocktail was very expensive. It did not taste like it had any alcohol in it. It had so much ice and looked nothing like the picture (picture was a dark pink color and mine was mainly clear with only a hint of color). Huge...disappointment so we decided not to eat dinner here.More

Hello Carolyn, thank you for letting us know about this situation. We're sorry to hear about it, we've passed on your feedback to our Management Team. We wish to host you again to give you a 5-star experience. Kind regards!
Ordered two cocktails but didn't taste like they had any alcohol in it. They tasted nice but was a bit disappointing.


Hey Karen, thank you for sharing your opinion. We constantly aim to give every guest the best experience. We hope you will give us another chance and visit again in the future. Kind regards!
Been a fan of HRC for years - visited them in the UK, USA and Europe, always received great service. Until now. I want to make clear before I continue that this is not about poor service in Krakow generally - everybody else who served...me was great. Visited at about 16:30 on a Wednesday afternoon, walked in to the front seated area and found a table. Was ignored by three separate female servers, despite it not being particularly busy. After about ten minutes, asked a nearby table for their cocktail menu as it appeared that Hard Rock Cafe now encourage self service - was looking forward to mixing the cocktails myself as I have plenty of bar experience... Once my partner and I had chosen our drinks tried to catch the eye of a server - annoyingly she had approached a couple who had sat down about 30 seconds earlier, although as the man was on a mobility scooter he was obviously much more important than me. By this point was considering leaving but decided to walk inside to see if I could elicit interest from any member of staff. Imagine my surprise to discover I was now invisible. Considered using my new super power to empty the till and walk out but didn't fancy a night in a Polish jail, invisible or not. FINALLY managed to attract the attention of a male server who took the order and TBF the drinks arrived pretty quickly. That's the good news. The bad news is they were pretty meh, and as it was a HRC the most expensive drinks round of my four night stay. Drank them, my girlfriend then offered her at this point unbeknownst to me opinion of Hard Rock Cafés. Guess what dear reader, she's not a fan....More

Dear Jason, thank you for taking the time to write us a review. We're sorry that your visit was not as pleasant as it should've been. We apologize for what has happened which is not according to our goals and standards. Specific notes have been...More
Lunch time Thurs 11.05.23 service absolutely terrible! It wasn't busy , we were shown to table, member of staff recognised us from the Tues evening and it had been nice experience, hence why went back. We ordered drinks, they came, were given few moments to...decide what wanted, all good ordered. Food was nice. We ordered refill soft drinks which we drank with meal, even though servers were all congrigating round bar , talking, not one person came over to ask if we wanted another. I had to get their attention to get another drink. My friend ordered the rib eye and wasn't given any wipes in case she got in a mess so she used knife and fork to cut as mu h away as possible, when she couldnt do that and had to pick it up and got sauce on her hands she had to get server's attention agaim to ask for wipes and was given paper napkins instead of wipes. I seen a shot glass I'd not got so asked for drink with the souveir glass, was asked if wanted anither soft drink, that took forever to show up, even longer for shot! They were more bothered about talking to each other then seeing to customers. I had to ask for my souveneir glass and got no it just the shot, no hlass, did you ask for one? They didn't say that one could be purchased and I had to show them the menu stating that. When we finished we waited to be asked if wanted bill, nothing yet they gave the table behind us their bill when it wasn't asked for! We ended up getting ready to go getting our bags together to leave and still nothing!, stood corner bar talking! I had to ask for bill before our sever actually moved!. They were all young and think need to be reminded there always something to do and it work not a chatting club, to be observant of your customers. Thankfully it were last day otherwise I wouldn't have gone back again!More




Hello, thank you for taking the time to write us a detailed review. We're sorry that your visit was not as pleasant as it should've been. We are constantly aiming for giving every guest the best experience. We feel very sorry for what has happened...More
Arrived just after lunchtime and managed to get a table pretty much straight away. The shop had the best range of clothes that I’ve seen in a Hard Rock for sure! We only had some cocktails and a dessert, all of which were delicious! Slightly...pricey but tends to be the way for Hard Rock Cafes, still cheap compared to other countries though!More

Hello, thank you so much for your appreciation, we're glad to hear you enjoyed your time at Hard Rock Cafe Kraków. We'd love to host you again in the future. Wishing you all the best!
We were seated quickly and had a great view from our table next to the window on the first floor. The menu had lots of choice. The spring rolls were amazing, however the fajitas were quite bland and the Mac & cheese tasted over cooked/re-heated....Kateryna was friendly and the service was good. Really reasonable prices in comparison to most other Hard Rock Cafes.More




Hello, thank you for sharing your Hard Rock Cafe visit experience. We'd love to host you again to make it 5-stars :) We really appreciate your feedback about service, we'll gladly pass it on to Kateryna. All the best!
