We visited as two couples for our first evening meal in Krakow and chose this restaurant as one of the few near our apartments. We asked if there was a table for 4 and the waiter/manager asked if we had booked. I said no and...he rolled his eyes, grunted and went off to look in the restaurant. Now this unwelcoming 'greeting' would normally have been enough for me to walk out but we waited. A table was indicated and we sat down. On scanning the menu I immediately noticed that there was no food of my choice, (I don't do meat,fish, gluten-free or vegan) so although the others all chose a full meal I asked if I may only have fries. We had a beer, which was served in chunky pint glasses, even for the ladies. The meals arrived and I received my small plate of chips. There were no condiments offered, or on the table. At no point did we receive a smile or a query as to whether everything was ok. The other three enjoyed the food, although they found the portions small and any sides/vegetables etc were all 'extra'.
However, accepting that some customers may like the menu, I have never come across such surly and unfriendly staff anywhere on our travels. There was no ambience at all in the restaurant and it was not a pleasant experience. We decided to forego any further courses and were actually glad to leave. Goodness knows what the included 'service charge' is supposed to cover.
(Happily, although it wasn't a good first experience of Poland, we loved Krakow and went on to find some lovely restaurants in this beautiful city)More