I used to be a regular customer of theirs since moving to Szczecin. I would order bagels about once or twice a month, especially when I had friends over, telling them that they must absolutely try this place. Each time, I would order 3 bagels...(one for myself, another for my friend and one for later). Their bagels are pricy yet good enough to justify the price (I am Norwegian so I can better afford it than most of the locals). Hence why I was a regular customer. Due to the prices, I considered ordering bagles more like a treat. Another drawback beside the price was their waiting time. You would have to wait over 1 hour and up towards 1.5 hours for your order to be delivered to your home. However, this was something I could deal with as I would just make sure to place my order way in advance to accommodate for this disadvantage. What made me severe all ties with this institution was the fact that they cancelled my order and never returned me my money which was a substantial sum in the amount of 18 euros for 3 bagels (I already mentioned that they are pricy). When placing my order, I had accidentally omitted the number of my flat (they did have my apartment number and email address to contact me). So when I called them after passed 2 hours (because it is not uncommon to have to wait this long), they just informed me – angrily – that the order had been cancelled. When a company unilaterally decides to cancel your order, it is established practice that they also returning the money to the customer (or at least part of it to cover some expenses such as delivery etc.) since they also keep the product. At least that is how it works in the rest of the world. Because otherwise, I would have gladly paid a surcharge for a new delivery or even headed down to the shop myself to pick up my order. However, they did not offer such an option or any alternative ones for that matter, instead just angrily cancelling my order (they need to work a little on their customer service). That is why I laid this case to rest on a hungry stomach. However, when I realised that the money had not been returned to my account, I called them again later and they told me that they would keep it. I tried to explain to them that 'cancelling' an order implies at least a partial refund, but they would have none of it. Since I had paid for the order and they were in possession of it, it is their duty to propose various options on how to solve this simple mishap. They had the opportunity to do so, but chose instead to cancel my order. Omitting a detail from the address is not that uncommon when ordering online and there are multiple ways in which to deal with such situations. Despite repeated attempts, I never received my 18 euros back. I am very disappointed by their lack of professionalism, rudeness and, not least, day-time robbery.More

Very tasty food. Would recommend everyone to go here for breakfast or lunch. Large portions and good prices.

The bagels were delightful and the drinks as well. The orange juice was fantastic. However the service lacked a little.