Believe me, I am not a difficult customer but this time I am afraid I have to call this evening the worst restaurant experience of all. Based on the reviews we decided to give this restaurant a go. There was a queue outside which usually...is a good sign. We were offered to be seated outdoors. The waitress arrived promptly and we ordered the food. To cut the story short -the first time we asked what happened to our order was around 35min later and we were told that it will arrive soon. OK. In the meantime it turned quite cold outdoors but no one was ready to lit up the heaters. They only started to do so much later and it took three people to lit heaters as they seemed not to know how to operate those. And I was told that it is not so cold and they do not need to hurry up lighting the heaters…. Back to the food, it arrived around 50min from the moment we ordered, and our waitress when questioned why it took so long, in a harsh voice answered that they had a large group inside and “only one kitchen” and 40 to 50min wait time she would consider normal… Additional, the food was only mediocre- and my son’s tagliatelle in creamy truffle sauce dish was really quite bad-the sauce was heavy, sticky and fatty-heavy cream, mushroom powder used for the flavour.
To summarize-if a restaurant cannot cope with large groups of customers, it would be nice to warn the people in the queue that the food wait time would be longer then usual and as a curtesy to the customers the waiters/waitress should simply just apologize for the long wait time instead of expressing their opinion on a acceptable or non acceptable food wait time. And as I believe those heaters outdoors are for customers sitting there, even if one customer would complain of the cold the heaters should be lit up immediately.
Extremely disappointing evening.More
