My husband ordered an oat latte and an orange juice. My son then said ‘an oat latte, please’ , and added another orange juice. When the waitress looked to me, I said ‘and another oat latte, please. We then ordered food. The waitress returned with...one oat latte and two (dairy) lattes. Upon realising that we were expecting three oat lattes, she said, ‘you only said one oat latte’, to which I replied, ‘no, we ordered three’. She took the two unwanted lattes back to the barista, who gave me a glare, and then came back over and cheekily said, ‘next time you should say, because it is the language, and now they have to be thrown away’.
When we were leaving, I made sure to pay for the discarded coffees, but certainly did not leave a tip. I consider the waitress’s behaviour quite appalling. If she is unsure about our language (which she did not appear to be), she might consider repeating the order back to the customer to avoid misunderstandings, instead of coming back to the customer to complain to them about a mistake she made. In the months since moving to Prague, this is by far the worst service I have encountered. The food was delicious, which makes the cheeky service all the more disappointing.More