We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Ratings and reviews

Travelers' Choice
RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Cafe, European, Healthy
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Lunch, Dinner, Breakfast, Brunch, Late Night, Drinks
View all details
meals, features, about
Reviews (901)
Filter reviews
468 results
Traveler rating
293
121
20
16
18
Traveler type
Time of year
LanguageEnglish
More languages
Traveler rating
293
121
20
16
18
Show reviews that mention
All reviews brunch ice cream cakes club sandwich salad dark chocolate coffee break great coffee great menu palladium egg vegan czech
Selected filters
FilterEnglish
Updating list...
Reviewed 4 days ago

Fast, efficient service. Clean facilities. Outstanding food. What more do you need? Recommended. "Peter Drake" Hexham Northumberland

Date of visit: August 2020
Helpful?
Reviewed 2 weeks ago

Always a hard time to find pastrami in this city. I like your twist with the bagel, that is a interesting touch. The girl (I think slovak??) was very nice. Happy I visited

Date of visit: April 2021
Helpful?
Reviewed 3 weeks ago

Cacao is one of my favorite cafes because of the friendly staff and food. I have been supporting them by ordering every now and then but I do miss the atmosphere of sitting in the cafe. Once things open here I am on my way!

Date of visit: April 2021
Helpful?
Reviewed March 26, 2021

I am a lover of pastrami and it is rare to find a place that has the Pastrami sandwich that I used to get in the states. Happy for cacao to be successfull, good food and great service.

Date of visit: March 2021
Helpful?
Reviewed December 28, 2020

Your daily menu has been very good. I do miss multiple options but I get that through the window you just offer one option. Regardless thank you, it has been very good.

Date of visit: December 2020
Helpful?
Reviewed December 26, 2020 via mobile

I really love the atmosphere in Cacao and their tasty desserts! 🤗 However, salads and Club Sandwich are great as well!

Date of visit: August 2020
Helpful?
Reviewed October 6, 2020

I love bagels yet they seem to be hard to find in Prague. I go to cacao mainly for the nice atmosphere, its very friendly as well as the bagels. There is also a small chance i get something from their lunch menu that changes...daily..( I think that is a good thing)More

Date of visit: October 2020
Helpful?1  
Reviewed September 25, 2020 via mobile

So many Czech bloggers recomande this place including food bloggers. Probably getting food for free there.. It is the reason why I visited this place. To be honest this restaurant is fail. Unfriendly, unprofessional, really young staff. The girls were gossiping next to our table...instead taking care of guests and they were really loud. Food was not good. I ordered buddha bowl and asked for no tomatoes and no avocado and more other veggies instead. I didn't even got the roasted chickpea (ok, it was literally 5 pieces and tasted like two weeks old). The plate was half empty and got few pieces of chicken which was completely dried out.More

Date of visit: September 2020
Helpful?1  
Reviewed September 22, 2020

We came with a friend for lunch, as soon as we sat down, they immediately brought us some salads, and when we apologized and said that we haven’t ordered anything yet , the waitress without saying a word turned around and left. Then the waitress...Veronica came up to us and with a sour face took our order, she was very unpleasant. We ordered sandwiches, after 30 minutes we asked Veronica where our food ,a passing waitress interrupted us, shouted that the wait was 20 minutes by law, again we had no time to say anything as she turned around and left. The food is delicious as always. Пришли с подругой на ланч, как только сели нам сразу же принесли какие-то салаты , а когда мы извинились и сказали что только пришли официантка не говоря ни слова развернулась и ушла. Потом к нам подошла официантка Вероника и с кислым лицом приняла наш заказ , была очень не приятной. Мы заказали сэндвичи , через 30 минут спросили где наша еда у Вероники, мимо проходящая официантка перебила нас, крикнула что по закону ожидание 20 минут, опять же мы на успели ничего сказать как она развернулась и ушла. Еда вкусная как всегда . Přišli jsme s kamarádem na oběd, jakmile jsme se posadili, okamžitě nám přinesli nějaké saláty, a když jsme se omluvili a řekli, že servírka právě přišla beze slova, otočila se a odešla. Pak k nám přišla servírka Veronika a se zakysanou tváří převzala naši objednávku, byla velmi nepříjemná. Objednali jsme si sendviče, po 30 minutách jsme se zeptali, kde máme jídlo od Veroniky, přerušila nás projíždějící servírka, zakřičela, že podle zákona čekalo 20 minut, znovu jsme neměli čas nic říkat, když se otočila a odešla. Jídlo je chutné jako vždy.More

Date of visit: September 2020
Helpful?1  
Reviewed September 10, 2020 via mobile

My situation from yesterday: The two women got up, I saw that the table is now free. I took a seat because the Cafe was full and I didn't want to miss the table. The waitress came, she wanted to clean the table, but broke...a big glass full of wather. Water and 1000 small pieces of glass landed on my pants and shirt. I was wet and covered with the glass. She said "sorry" with a smile. I said "just sorry, you are don't ask if I'm hurt?". Her answer was "why are you sitting on a dirty table", and with such a tone, like I did something wrong. It can happen, of course, but I've never experienced such a unprofessional customer service. And btw, I've already been in Cacao Ljubljana and Cacao Portoroz, and the staff there was nice, friendly and helpful.More

Date of visit: September 2020
Helpful?1  
View more reviews
Best nearby
Nove Mesto (New Town)
Nearly 700 hundred meters long, Wenceslas Square
represents the most frequent and buzzing crossroads of
the city. The National Museum in the upper part of the
square watches over your spending spree in countless
shops and retail stores lining the entire square,
which ends at Na Příkopě, the most famous shopping
street. When tired or broke, you can explore the
city's underpasses, which can take you to the Old Town
...More
Best nearby hotelsSee all
Prague Marriott Hotel
2,778 reviews
.06 miles away
K+K Hotel Central
3,430 reviews
.08 miles away
Hotel KINGS COURT
3,730 reviews
.08 miles away
The Grand Mark Prague
1,607 reviews
.09 miles away
Best nearby restaurantsSee all
CUKRAR Lukas Skala
113 reviews
.03 miles away
Midtown Grill
235 reviews
.06 miles away
SIA Restaurant
447 reviews
.04 miles away
La Gare
692 reviews
.03 miles away
Best nearby attractionsSee all
Republic Square (Namesti Republiky)
598 reviews
.06 miles away
Muzeum komunismu
2,366 reviews
.01 miles away
Kostel Svateho Josefa
24 reviews
.04 miles away
Praguemarket
14 reviews
.05 miles away
Questions & Answers
Ask a question
CACAO L
September 18, 2015|
AnswerShow all 2 answers
Response from CACAO L | Property representative |
Yes, cacao is unique by making all ice cream and cakes daily fresh from the best ingredients and on our premises, therefore no products are transported from any production facility
0
Votes
CACAO L
April 14, 2015|
AnswerShow all 3 answers
Response from CACAO L | Property representative |
Cacao is non-smoking, but you can be smoking on our outside garden, which is very comfortable and you can admire Prague historical center while enjoying a coffee or our famous desserts
1
Vote
CACAO L
April 14, 2015|
Answer
Response from CACAO L | Property representative |
Yes, Cacao is a non-smoking place and is suitable for children and mothers as we offer a wide variety of healthy fresh juices, superfood cocktails, raw desserts, desserts and ice cream.
0
Votes
Is This Your Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Free Listing
Frequently Asked Questions about Cacao

  • Yes, Cacao offers takeout services.

  • Yes, Cacao offers delivery services.

  • Cacao is rated accordingly in the following categories by Tripadvisor travelers:
    • Food: 4.5
    • Service: 4.5
    • Value: 4.5
    • Atmosphere: 4.5