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Ratings and reviews

#17 of 21 Bar in Rincon
Travelers' Choice
RATINGS
Food
Service
Value

Details

PRICE RANGE
$3 - $25
CUISINES
Bar, Fusion
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
View all details
meals, features
Reviews (114)
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109 results
Traveler rating
72
21
7
3
6
Traveler type
Time of year
LanguageEnglish
Traveler rating
72
21
7
3
6
Show reviews that mention
All reviews lamb chops pad thai goat cheese balls lo mein salad watermelon stir fry cheap food two nights in a row wednesday night plaza pr artwalk vacation crunchy medium caribbean
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Reviewed 1 week ago

I have frequented this place many times and the restaurant has delivered great service and awesome food in the past, But, I brought a group today here and it was truly one of the worst dining experiences I’ve ever had. We sat at 630 and...ended up asking the waitress for our check and food to go at 830 since we had still not received any of the main courses. We watched as the dinner bell hit and hit and the drinks piled up on the bar and it seemed the place was woefully understaffed or that they didn’t care. If food was taking this long, would have appreciated the heads up, but lack of communication and watching drinks stack up to be delivered to tables showed this place was very poorly ran. The restrooms were disgusting and got worse every time i visited throughout the night. I’ve seen this restaurant be great - the chef usually is incredible and the atmosphere is great (even during Covid) but, it just seemed like no one gave a crap and it was just a huge bummer. I raved about this place for weeks and it just seemed like a completely different restaurant. I’m gonna definitely give this place another chance and want to amend this review. Please get it together! This place is awesome at it its best!More

Date of visit: April 2021
Helpful?
Tony A, Owner at Roots Restaurant & Bar, responded to this reviewResponded 5 days ago

Hey I’m Tony the owner and the chef I’m very sorry for your experience. I have some unexpected family situation and have to leave town for the weekend unit Tuesday. And as I can see not in good hands. I feel responsible for your experience...More

Reviewed March 9, 2021

The pad thai was not good, the salads were ok, the stir fry not good. Topping it all of, I bet the server was high. Would not recommend or return, Give it a 3 as the one salad (out of 4 meals) was very good.

Date of visit: January 2021
Helpful?1  
Reviewed February 26, 2021 via mobile

Martini night is the night to go ..Not too busy in town. You might even find easy parking. Nevertheless. The lamb chops ate by far the best in Rincon. The price is good. Drinks are good. Service is good. Other menu items are good. A...relaxing dinner with my wife and all is good in the world. Give it a visit.More

Date of visit: January 2021
Helpful?
Reviewed February 19, 2021 via mobile

Okay restaurant at a resort. It's fine. Nothing special and nothing awful. Staff was busy but tried their best.

Date of visit: February 2021
Helpful?
Reviewed February 14, 2021

1/5, which I could leave a 0.5/5... Cocktails are the only good thing going on for this place. Asked if they could prepare their lomein without anything spicy since my wife has IBS, waitress goes to check with the kitchen and says lomein has nothing...spicy. We order it, the plate comes and guess what? It’s spicy after all. I asked for them to take the plate, waitress does without any issues whatsoever, but then the manager comes over to “make things right” and offers other options which I thought was a nice gesture at the moment. Wife finally decides on the salad and fish, and everything is fine so far. 15min later, still waiting for the salad. 25min pass, nothing yet. After 35min of waiting for a salad and fish, we cancel the order and only a I’m sorry would you like a free shot from the manager is offered... are you freaking kidding me?! Ummm, no, I don’t want a shot, my wife wanted a salad 35min ago. She never checked up on us and didn’t really seem she checked on our food. Even though this was St. Valentines day, restaurant wasn’t even full capacity because of COVID restrictions. Needless to say, never going back and making sure no friends or family step foot in this place.More

Date of visit: February 2021
Helpful?
Reviewed August 28, 2020

Waited outside to come in for a hour told that when some one leaves, we’ll be next. Wouldn’t even take a name down. When told we could enter, sat down only to be told they ran out of everything even though we showed an hour...after they opened. Young lady was clueless. Thanks.More

Date of visit: August 2020
Helpful?
Q2265JFtonya, Owner at Roots Restaurant & Bar, responded to this reviewResponded August 29, 2020

Sorry for your experience, for the administration this are very bad news. We are a family oriented business and the girl you are talking about she is only 15 years old. Because the covid 19 situation we are taking reservations only. But this is not...More

Reviewed June 16, 2020

Old fashioned was good. Chicken Burger with truffle fries were delicious!! BEST PLACE FOR A COUPLE OF DRINKS AND FOOD IN Rincon, PR

Date of visit: June 2020
Helpful?
Reviewed February 23, 2020

What a great place to visit . It's like going to the beach without an actual beach nearby . Service was excellent and the food was awesome and fresh . We all loved the way the place set up . The music was a little...loud ( we had trouble hearing the waiters recomendations ) and the chairs were a little unconfortable but we will definitly visit them again .More

Date of visit: February 2020
Helpful?
Reviewed February 6, 2020

We were extremely impressed with the flavor, freshness, and originality of the menu at Roots. Our meals included sensational goat cheese balls and an outstanding shrimp Lo Mein noodle dish. The service was perfect on the Wednesday night we were there. It took a little...waiting and polite nudging the next night, when the streets were filled with the ArtWalk across the street in the plaza, but after that we got very good service. INSIDER TIP: The outdoor tables might look filled, but if you're there to eat dinner, they'll ask those who are not dining to move from the outdoor tables so you can sit and enjoy your meal. Strongly reccomend this place for an unforgettable dinner in the heart of downtown Rincon.More

Date of visit: January 2020
Helpful?1  
Q2265JFtonya, Owner at Roots Restaurant & Bar, responded to this reviewResponded February 8, 2020

Thanks so much hope to see you guys again!

Reviewed January 26, 2020

Went there the first night of our vacation and the food was awsome. Loved the fried goat cheese balls and Filet. However we came back with 11 of us and the food was very disapointing. Goat cheese balls were stil very good though.

Date of visit: January 2020
Helpful?
Tony A, Owner at Roots Restaurant & Bar, responded to this reviewResponded January 27, 2020

Hi thanks for the review can you please tell me the day you went?

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Camper49630955923
July 4, 2019|
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Response from Tony A | Property representative |
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