Overall experience was disappointing unfortunately. Worst is that I emailed them my feedback and they didn’t even bother to acknowledge it.
So about our experience… We appreciated their ability to accommodating us even though our booking for three was actually for another night.
The night...was off to a good start with some great cocktails at the bar and some delicious entrees & sides. Our main dissatisfaction however, was primarily when the mains arrived. We ordered three sirloins (one rare, two medium-rare). The two medium-rare sirloins arrived quite overcooked (close to well done) which our waitress brought back to the kitchen. After much discussion she came back and offered to prepare one new steak and suggested the other was actually fine for a medium-rare steak. We were quite disappointed that a steak grill house could honestly think that the well cooked steak was considered close enough to medium-rare to be fine. We declined that this was okay and she returned it to the kitchen. When returned, the second sirloin was now clearly not a sirloin (as we had two other sirloins to compare it to at this point) however we decided not to pursue this any further.
Aside from the steak, our waitress had quite poor body language throughout the evening. We received sighs and eye rolls when we were not ready to order, when we provided initial feedback with the steak, among other minor, noticeable reactions throughout the night, and this started before the issue with the mains.
The lady at the bar, and the gentleman at the front desk however, were great and very polite and cordial. We complimented him on the service provided, but unfortunately could not extend this to our waitress.
Anyway, will I go back, no. Will I recommend this place to my friends, no.More