Our family has been regular customers at Orbit Restaurant for quite some time now, but after our most recent visit, we are deeply disappointed and will not be returning anytime soon. While the food was undeniably delicious, the inability of the staff to accommodate a...simple request to split the bill left a very sour taste in our mouths.
On this particular occasion, we went to celebrate my sister's birthday, and we wanted to split the bill evenly into two separate payments between the two families. This is a request we have made numerous times before, and it has always been accommodated without any issue. However, this time, we were informed "one bill per table", which was fine, we just wanted to pay in two separate transactions.
We were not asking to pay for individual items, which can be understandably complicated to handle. Instead, we simply wanted to divide the total bill equally between the two families. To our surprise, the staff member seemed unwilling to even consider our request and offered no alternatives or explanations. When the bill was $800 it made it tricky for one of us to pay for the entire amount in the first place, however, we were prepared to pay for half of this. She wouldn't even let us pay $400 in cash and the rest on a card.
The fact that we had enjoyed our meals and had been loyal customers in the past made this experience all the more disappointing. It left us feeling undervalued and unappreciated as customers. It is disheartening to see a restaurant we once loved so much fail to accommodate such a basic and reasonable request which all other restaurants do.
While I understand that policies can change, it is essential for any establishment to communicate these changes clearly to their customers. If splitting bills is no longer possible at Orbit Restaurant, it should be explicitly stated on the menu, and website, or even communicated verbally by the staff when customers.
In conclusion, I cannot recommend Orbit Restaurant based on my recent experience. Despite the delicious food they offer, the disappointment and lack of flexibility when it came to splitting the bill overshadowed any positive aspects of our visit. I hope that the management takes customer feedback into consideration and reevaluates its policies to ensure a more pleasant dining experience for its patrons in the future.More