Contrary to the date of the visit noted in this review, the actual visit took place on the 26th of September, 2015. Me and my two siblings walked over to a table near the bar area and were approached by a waitress (female, young –...early-mid 20’s, Asian, petite-build). She noted down our order and left us. About 20 minutes had passed when we noticed the customers who arrived after us were receiving their meals so my sister asked one of the staff members about the status of our order. The staff member (male, tall, olive - to - dark complexion, possibly Indian/Pakistani/Middle Eastern) walked through the courtyard area and over to the kitchen. He returned several minutes later and informed us the waitress that took our order had forgotten to pass it onto the kitchen staff before she left at the end of her shift, and that our meals were just being prepared. My sister asked how much longer we had to wait, to which he replied another 20 minutes. He sheepishly smiled and apologised to us then left. I was completely stunned, while my siblings were fuming. We were left wait to another 20 minutes before our meals arrived. I regretted staying out for the long wait so I had no choice but to finish it. Although we were starving, none of us enjoyed our meals and were eager to leave. My sister paid our meals at the counter (via EFTPOS) where the register was being handled by the same staff member. My sister asked him if we could get a discount because of the 40-minute wait, but he declined. The fact that this staff member did not accept our request or use his initiative to provide us with a similar offer - all because the waitress forgot to do her job - was completely unfair. We then had to pay full price ($53.00 in total). My sister then politely re-iterated to him that she thought it was appropriate to ask for a discount since we did wait 40 minutes for our meals. The staff member did not respond, as if he pretended not to have heard what she said, while he processed our payment. Yet still, we thanked him then walked off feeling extremely frustrated with the entire dining experience. Since then, I have avoided coming to Seafood Central/The Courtyard Bar and Brasserie, and warned my friends and colleagues not to dine here. The staff present on this day demonstrated poor customer service - lacking in basic communication, focus and organisation. A waste of my time, money and energy.More





















