The service was so bad that I am embarrassed on behalf of them to my customers and then my friends..... went twice in a matter of 4 days and same terrible experience.....
1. Restaurant Manager assume you will be taking longer than an hour after...booking and asked to sit outside.
2. You have to wave hard to get service..... water.... serviettes... drinks.
3. Food get served, no cutlery. Again, wave hard for service to get cutlery 5 minutes later, when the food was cold!
4. Missed a main order, and the staff challenged my friend saying that she did not write it down! (I was speechless...... , despite my friend asked specific question about the dish.....)
5. The restaurant manager came back and told us that the food will take 10 minutes to get ready and if we want the dish still, we will have to sit outside (Back to point #1), even though our booking time still has 30 minutes to go)
These are amongst the main point, and when I asked the manager to get the owner to call me, she asked me to email them.
A couple of days later, she texted me to apologise for the bad service and I insisted that the owner call me, and she asked me to email.
This is despite my friend who asked me that the food was average.
Value for money? NO.
For the service, KFC would deserve to charge what these unprofessional Restaurant Manager is doing.
And finally, the most disappointing thing is that they obviously do not appreciate feedback enough to call me back.
I am happy for the owner to contact me as I don't want anyone to lose their job during these covid time but they really have to consider their service if they want to charge for the price for an expensive restaurantMore