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Ratings and reviews

Travelers' Choice
RATINGS
Food
Service
Value
Atmosphere

Food and ambience

About
A New Zealand ice cream experience in the heart of Auckland city where ingenuity and imagination are the main ingredients.
PRICE RANGE
$8 - $25
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Lunch, Dinner, Late Night
CUISINES
New Zealand
FEATURES
Wheelchair Accessible, Free Wifi, Takeout, Outdoor Seating, Seating, Accepts Credit Cards, Street Parking, Gift Cards Available
Reviews (2,975)
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2,709 results
Traveler rating
2,068
440
132
46
23
Traveler type
Time of year
LanguageEnglish
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Traveler rating
2,068
440
132
46
23
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All reviews ice cream gelato scones waffle cone sorbet hokey pokey works of art dark chocolate vegan options amazing flavours worth the wait new zealand toppings taste auckland scoop afghan
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Reviewed 3 weeks ago via mobile

Great customer service from the instant you’re greeted at the door. You’re run through the creating process of making your ice cream, where they happily answer your silly questions with a smile. Good ice creams too, albeit a lil pricy, but great for a date...option to help finish the nightMore

Date of visit: February 2021
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Reviewed March 27, 2021 via mobile

I’ve never been so addicted to a dessert as I am to the Giapo tiramisu - it’s incredible! Also tried the profiteroles which were equally as yummy.

Date of visit: March 2021
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Reviewed November 30, 2020 via mobile

I went there to meet up with some friends. Beautiful ice cream like sculptures that you don’t want to destroy, 5 stars to the chef for such beautiful creations. Wide range of flavours. However, the place was small and because is popular no place to...sit. My plans of having a nice chat there with friends didn’t work out. If you are a big group don’t expect to sit down. Staff were friendly and helpful, which is important because the menu was very hard to understand. Great sizes ice creams so definitely are perfect to share. Price is high but it is fair as they are big, sculptured and in the heart of Auckland. If you are an ice cream lover you definitely should visit.More

Date of visit: November 2020
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Reviewed October 10, 2020

This place seriously has the BEST ice creams I love coming here and trying out their new flavours when I am in Auckland, they never disappoint!

Date of visit: October 2020
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Reviewed October 10, 2020 via mobile

This is a place not to miss, great menu selections, great atmosphere, constantly busy yet doesn't lack on attention, service skills or quality. Once you've been here, it will leave a lasting impression so you know you'll have to return.

Date of visit: July 2020
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Reviewed August 7, 2020

So incredible ice cream. I had such yummy flavours and looked like it was architecturally designed. Thank you.

Date of visit: July 2020
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Reviewed July 26, 2020 via mobile

You heard about this place when you ask for where you can get a good ice cream in Auckland. And it is true. The Giapo experience fulfilled my expectations. The staff is very friendly. It is more expensive than the common place, but it is...worthy. A lot of flavours to try.More

Date of visit: March 2020
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Reviewed July 24, 2020

Top of tasty! Giapo makes the best frozen treats and they put on a show while they do it. I love the tasting process while making your decision and then the fancy decorations. And everything tastes amazing!

Date of visit: January 2020
Helpful?1  
Reviewed July 16, 2020

Until giapo I had never been a fan of vegan ice cream, but this place was amazing! I have been here twice in the past month and have loved it so much. While there might be a queue the staff make sure to come along...the line and handing out menus. Once inside you are given an option to try every flavour on offer before you order, I love this so much. Nothing disappoints. I could rave about this forever if given the chance. Well worth the hype!More

Date of visit: July 2020
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Reviewed June 25, 2020

I literally made a TripAdvisor account to review this. Genuinely the best ice cream I’ve had my whole life. Everything was perfect, starting with the host, Emma. She was the absolute best and a bit of an ice cream queen herself. I asked to be...surprised with the flavour, since they were all so tasty and BOY was I surprised. It was insane. Could not recommend any more. Like you really HAVE to go!!!More

Date of visit: June 2020
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Questions & Answers
Ask a question
chrisdavis271
June 23, 2019|
AnswerShow all 4 answers
Response from AccessMeNZ | Reviewed this property |
Totally worth the wait but generally earlier the better. Often a wait at 6-9pm.
1
Vote
Misscat98
December 22, 2018|
AnswerShow all 5 answers
Response from giapo | Property representative |
Hello! You can purchase it in the store . Thank You!
1
Vote
Misscat98
December 22, 2018|
AnswerShow all 2 answers
Response from paulojr_vasconcelos | Reviewed this property |
You can purchase in the store.
1
Vote
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Frequently Asked Questions about Giapo

  • Yes, Giapo offers takeout services.

  • Yes, Giapo offers delivery services.

  • Giapo is rated accordingly in the following categories by Tripadvisor travelers:
    • Food: 4.5
    • Service: 4.5
    • Value: 4
    • Atmosphere: 4.5