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bel cibo

Certificate of Excellence
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26- 30 Macrossan St | Saltwater, Port Douglas, Queensland 4877, Australia
+61 7 4099 6330
12:00 pm - 12:00 am
Closed now
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Sun - Sat 12:00 pm - 12:00 am
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972 Reviews from our TripAdvisor Community

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Showing 958: English reviews
Level Contributor
3 reviews
2 of 5 bubbles Reviewed yesterday NEW via mobile

The food was very nice, the restaurant itself really lovely, the only thing that really let's this restaurant down is the service. Unfortunately our breads were missed (which did surprise me as the waitress corrected me on my pronunciation so I though she would remember the bread) we chose not to say anything as we couldn't manage to get the... More 

Thank Angela S
Level Contributor
3 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 2 days ago NEW via mobile

Arrived at this restaurant, it was not overly busy at the time. Asked to sit at a particular table under a fan but waitress declined as she had to "re-set" the table (it had a couple of used glasses on the table) , she then sat us up the back with no air flow or fans. She offered to get... More 

1 Thank Rebecca D
Kiwichef, Owner at bel cibo, responded to this review

Thanks for your review but it was a lesson learnt in actually even sitting you & your family down. We should have said that we couldn't seat you for say 15-20 mins despite having the empty table next to the kitchen that you were seated at. Unfortunately we had ill staff member & couldn't cover them on Friday night. I... More 

Level Contributor
6 reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 2 days ago NEW via mobile

The quality of food at bel cibo is excellent. We thoroughly enjoyed our food however the service was very poor. Food would arrive well before drinks and then trying to flag there staff down to order more was near impossible. This was same for table water which is not something you should have to ask for. We had to cancel... More 

1 Thank David P
Kiwichef, Owner at bel cibo, responded to this review

Thanks for your review & I'm glad that your food was excellent. My apologies that your 2 Cocktails took longer than expected but our Barman was doing extremely well given the volume of drinks he put out on Monday night. It was a shame that you were ready to leave when you second round of Cocktails were just being put... More 

Gold Coast, Australia
Level Contributor
26 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed 2 days ago NEW via mobile

Although the reviews of Bel Cibo are quite good, we found the experience disappointing mainly due to the quality of food. The service was average, with the waiter spilling my beer shandy when adding the lemonade (which one wouldn't expect with such a basic drink). The four cheese pizza I had was qood, but not something to specifically come back... More 

2 Thank Sias E
Kiwichef, Owner at bel cibo, responded to this review

Thanks for your review. It's unfortunate that you had a disappointing experience, although you found your 4 cheese pizza good. We have plenty of compliments everyday about our Calamari so it surprises me that you didn't enjoy this. As for it being under cooked? It spends less than 2.5 minutes in a very hot pan. I've cooked it for years... More 

Level Contributor
27 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 1 week ago

We had dinner on New Years Eve at this great restaurant. Set menu with many courses and every course was simply amazing. Great fresh, flavoursome food. Have eaten here on many occasions over the past few years and will continue to go back when in Port.

Thank Glenwood286
Kiwichef, Owner at bel cibo, responded to this review

Thank you for your good review. I'm very happy that you enjoyed our New Years Eve degustation menu, we enjoyed doing it as it makes the end too the year Special. I'm most pleased that you have eaten here many times & that this will continue as that's quite simply the best compliment. Cheers. More 

1 review
common_n_restaurant_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 1 week ago via mobile

We started with garlic and rosemary pizża and a bruschetta with a greasy bolognaise type tapanade on top, my veal scallopine came greasy congealed and cold, my son in law had the special chicken parpadelle it was just greasy until his chicken tasted like fish it was definitely nothing to write home about and I wont be back.

4 Thank Charmaine O
Kiwichef, Owner at bel cibo, responded to this review

The Bruschetta has a roast tomato salsa, so for you to say it had a bolognese tapenade, unfortunately it seems you had no idea what you were eating. It is also unfortunate that you complain on this website as there's nothing I can do for you now. This is quite the opposite if you let us know any issues when... More 

Melbourne, Australia
Level Contributor
26 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 1 week ago

As part of the planing for our family holiday, we had checked our the bel cibo web site and reviews, I even shared emails with Andrew Gray the chef owner who gave me really good information. We saved bel cibo for our last night in Port Douglas, 5 Adults and a baby, no problem with seating, friendly pleasant staff looked... More 

Thank gkf2104
Kiwichef, Owner at bel cibo, responded to this review

Thank you for an excellent 5 star review. I'm happy that you & your family enjoyed dining with us. I'm also pleased that the information I was able to provide was helpful to you. Cheers. More 

Level Contributor
5 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 1 week ago via mobile

A very popular restaurant and justifiably so. Great service-they fit us in without much delay, even though we had no reservation and they were full. The home made pappardelle with chicken were to die for! Definitely will visit again next time I'm in town.

Thank Jim K
Kiwichef, Owner at bel cibo, responded to this review

Thank you for a Great 5 star review. I'm happy that we were able to find you a table & that you enjoyed your pasta. We have been very busy so it's excellent to read that you will definitely return. Cheers. More 

Gold Coast, Australia
Level Contributor
10 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago

We weren't sure if this was going to be just another so-so Italian Restaurant. We were pleasantly surprised by this find. We hadn't made a booking and arrived early 530-600. Our waitress greeted us with a smile and said it would be no problem, she was really great. We shared calamari and salmon for entree and it was delicious, for... More 

Thank ridl72
Kiwichef, Owner at bel cibo, responded to this review

Thanks for a Great 5 star review. It's always a pleasure to read such wonderful comments about the food & service. I'm happy you came back to enjoy the Dessert Taster plate. Cheers. More 

Townsville, Australia
1 review
4 of 5 bubbles Reviewed 2 weeks ago

As visitors to Port Douglas we were taken to bel cibo for their 6 course New Years Eve set menu. What a great experience starting with champayne or beer. Every course was exceptional down to the last mouthful. We will definitely be returning to bel cibo on our next visit. Our waitress was a delight and had time for us... More 

Thank pantlins
Kiwichef, Owner at bel cibo, responded to this review

Thank you for your good review. I'm happy that your family enjoyed a Great night to finish 2016. It always is a Special Night for us & we enjoy doing the 'degustation' menu. I'm pleased to read that you will be returning.Cheers. More 

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Restaurant Details

Rating summary
  • Food
    4 of 5 bubbles
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
    4 of 5 bubbles
Average prices
$16 - $26
Italian, Pizza, Mediterranean, European
Brunch, Lunch, Dinner
Restaurant features
Takeout, Parking Available, Validated Parking, Wheelchair Accessible, Reservations, Outdoor Seating, Seating, Waitstaff, Street Parking, Free Off-Street Parking, Highchairs Available, Serves Alcohol, Full Bar, Accepts American Express, Accepts Mastercard, Accepts Visa
Good for
Kids, Families with children, Large groups, Special occasions, Local cuisine, Romantic
Open Hours
12:00 pm - 12:00 am
12:00 pm - 12:00 am
12:00 pm - 12:00 am
12:00 pm - 12:00 am
12:00 pm - 12:00 am
12:00 pm - 12:00 am
12:00 pm - 12:00 am
Location and Contact Information
  • Address: 26- 30 Macrossan St | Saltwater, Port Douglas, Queensland 4877, Australia
  • Location: South Pacific  >  Australia  >  Queensland  >  Port Douglas
  • Phone Number: +61 7 4099 6330
bel cibo is a stylish yet informal Italian restaurant in the heart of Port Douglas with superb food, great service & alfresco dining, on the mezzanine floor of the Saltwater building, perfect for watching the day go by or the activity along the Macrossan Street.

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of bel cibo and other visitors
3 questions
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Sydney, Australia

Having reviewed the negative reviews of this restaurant it is clear the owner cannot take any criticism at all. Maheno - OCT 2015 wrote that she was unhappy as they were charged for a side dish that came after the meal wash finished and the owner stated she must be mistaken it cannot be his restaurant. Impossible for such a thing to happen in HIS restaurant. He then goes on to try and shift the blame onto ANOTHER restaurant!?

I wrote a bad review for my experience at this restaurant earlier in the year and the owner attacks me for it. Even attacking my appearance in my profile pic!

@ KiwiChef, people are entitled to write their opinions and complain if they have had a bad experience. Your response to those opinions and complaints reflects your customer service skills, your ability to take and handle criticism and just your general maturity. You attack every person who has a negative opinion about their experience at your restaurant. I'm sure if I go again I might have a better or even a perfect experience, but the time I visited I didn't and you shouldn't attack people who don't praise you, your food, staff and venue.

Last thing, it's extremely low and scummy behavior to try and blame another restaurant for a bad review YOU received (as mentioned above). You actually say of the bad review "there is another Italian Restaurant in Port Douglas - Bucci, they seem to have many negative reviews on their TA page about food & service.I agree with you & just cannot fathom that happening here.Ciao" I notice it is not the first time you try to blame this restaurant. I'll be letting them know so they can report you.

I'm sure you're going to have a charming and professional response ready for me after hearing some hard truth. I feel sorry for the poor staff member you're going to force to reply to this.

I hope people catch on to you. Kiwi "Chef".

over a year ago

See all questions (3)

Questions? Get answers from bel cibo staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?