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The Glass House

5 Market Street | Saint Helens, St Helens WA10 1NE, England
+44 1744 762310
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Overview
  • Excellent21%
  • Very good36%
  • Average19%
  • Poor12%
  • Terrible12%
Travelers talk about
Closed Now
All hours
CUISINES
Bar, British, Pub, Vegetarian Friendly
PRICE
$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
5 Market Street | Saint Helens, St Helens WA10 1NE, England
All Details
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Reviews (133)
Traveler rating
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11 - 20 of 133 reviews

Reviewed April 30, 2017

Thought i would try breakfast again here. The small dark haired man who served me, couldn't even raise a smile or say thank you when i paid. Wish Kerry was still there she was always very pleasant and cheerful.So i'm afraid i will go elsewhere...More

Thank SummertimeLady
GlassHouseJDW, Manager at The Glass House, responded to this reviewResponded May 3, 2017

I am very sorry about the service you experienced, Also I am sorry for the late reply. We aim to provide our customers with the best possible standards/service at all times, however, occasionally we may fall short of what we try to achieve. Once again...More

Reviewed April 24, 2017 via mobile

Visited here was served quickly by staff. It was nice to see a bit of banter going on between the staff and customers that is what local pubs are all about. Why should the staff be allowed to take the abuse they get and not...More

Thank Justmythoughts81
GlassHouseJDW, Manager at The Glass House, responded to this reviewResponded April 25, 2017

Thank you for your lovely comments, it's good to see we are doing something right. Glad you enjoyed your experience and we hope to see you again soon. Once again thank you. Emma

Reviewed April 14, 2017 via mobile

I've been visiting this place on and off for years and every time i turn up it's the same story. You wait ages to get served, on average I'd say 15 minutes, even when it's quiet. Whilst this is the biggest bug bear and rightly...More

Thank jacko6373
GlassHouseJDW, Manager at The Glass House, responded to this reviewResponded April 25, 2017

Firstly I would like to personally apologise for your disappointment on this occasion. We aim to provide our customers with the best possible standards/service at all times, however, occasionally we may fall short of what we try to achieve. Once again thank you for bringing...More

Reviewed March 25, 2017 via mobile

Had an idea things had changed when we noticed new staff so thought we would give the place another go. Visited last week with my wife and was served quickly. All the food we requested was available, unlike our previous visit, and it was cooked...More

Thank gbrownrigg
GlassHouseJDW, Manager at The Glass House, responded to this reviewResponded March 31, 2017

Thank you for your lovely comments, I will pass them on to the rest of the team. I'm happy to see that you enjoyed both of your visits. Thank you for giving us the chance to improve and restoring your faith in us. We hope...More

Reviewed March 13, 2017

Had breakfast and evening meal here. Both meals served quickly and to the normal (in my opinion) high Wetherspoons standard. What's not to like or recommend?

1  Thank nosmo01
GlassHouseJDW, Manager at The Glass House, responded to this reviewResponded March 31, 2017

Thank you for your feedback. It's great to see we are on the right track to making our customers happy, I will pass your comments on to the rest of the team. Hope to see you soon. Thanks Emma

Reviewed March 3, 2017 via mobile

Visited last wk on 27th of feb in afternoon. Place was warm & not overly busy. We found our table which we then had to clear previous customers dirty dishes etc off ourselves (quite a few like this actually) After prising sticky menus apart we...More

Thank u2fanu2
GlassHouseJDW, Manager at The Glass House, responded to this reviewResponded March 4, 2017

Hi Thank you for your feedback and for giving us the chance to improve. I do apologise about your poor visit. I will pass your comments on to the rest of the team. Hope to see you again soon. Emma

Reviewed February 26, 2017

TIP: Get here for an early breakfast and its fine ...... come after 11am and its really really busy. TIP: Go down stairs to the lower level which is generally more quiet and bag a booth or corner ....... as upstairs is full of old...More

Thank Jake-from-Liverpool
GlassHouseJDW, Manager at The Glass House, responded to this reviewResponded March 1, 2017

Hi Jake, Thank you for your feedback, but you can come at anytime of day has we have the correct amount of staff on. We realised the error of our ways and we are taking more staff on. Emma.

Reviewed February 26, 2017 via mobile

What a disappointment untidy, dirty and a total let down. Visited with business colleagues experience was something to forget I ordered a J2o which turned out to be fizzy. I ordered the pasta pomodoro which was disgusting over cooked and rubbery. Would not recommend this...More

Thank Ian C
GlassHouseJDW, Manager at The Glass House, responded to this reviewResponded February 28, 2017

Hi Ian, Thank you for your feedback, after investigating this shift and speaking to the members of staff on duty I would like to personally apologise for your disappointment on this occasion. We aim to provide our customers with the best possible standards/service at all...More

Reviewed February 25, 2017 via mobile

Love this place. Me and my mum come here every other month. Food is always great. Fast service. Staff could take more notice but other than that its fab will be comming again soon

Thank Iorna
GlassHouseJDW, Manager at The Glass House, responded to this reviewResponded February 26, 2017

Hi Lorna Thank you for your lovely comments , I will pass your comments on to the rest of the team. Emma

Reviewed February 17, 2017

Typical Weatherspoons. Quite often untidy and unclean. Good selection off beers, but not always well kept as Ive had to return a few.

Thank P2963ZCjohng
GlassHouseJDW, Manager at The Glass House, responded to this reviewResponded February 26, 2017

Hi John Thank you for your feedback, I will pass your comments onto the rest of the team to make sure your future visits are much better.

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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
$4 - $13
Cuisine
Meals
Lunch, Breakfast, Dinner, Brunch
Restaurant features
Takeout, Reservations, Seating, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Wine and Beer, Accepts American Express, Accepts Mastercard, Accepts Visa, Free Wifi, Outdoor Seating, Waitstaff, Accepts Credit Cards
Good for
Kids, Bar scene, Families with children, Large groups
Open Hours
Sunday
8:00 AM - 12:00 AM
Monday
8:00 AM - 12:00 AM
Tuesday
8:00 AM - 12:00 AM
Wednesday
8:00 AM - 12:00 AM
Thursday
8:00 AM - 12:00 AM
Friday
8:00 AM - 1:00 AM
Saturday
8:00 AM - 1:00 AM
Location and Contact Information
  • Address: 5 Market Street | Saint Helens, St Helens WA10 1NE, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Merseyside  >  St Helens
  • Phone Number: +44 1744 762310
Description
A JD Wetherspoon pub based in St Helens, open since 2001. We pride ourselves on serving great quality food and drink at amazing value. Widely recognised for our real ale and cider selection.
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