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RATINGS
Food
Service
Value
Atmosphere

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CUISINES
Indian, Asian, Balti
Special Diets
Vegetarian Friendly, Halal, Vegan Options
Meals
Dinner, Late Night
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meals, features, about
Reviews (188)
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98
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31
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LanguageEnglish
Traveler rating
98
26
17
16
31
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All reviews curry butter chicken peshwari naan john mark best indian gorgeous food town centre saturday evening be visiting again lads takeaway
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Reviewed 4 weeks ago via mobile

Arrived on Wednesday for the last night before lockdown was enforced, obviously we expected it to be busy, had booked before hand using their website for 7pm. We’re greeted by 5 other groups of families waiting, plus a restaurant fully seated, after speaking to the...other families they had all rang up and booked for 7pm also. We waited 20 minutes for a waiter to come over to even speak to us about what was going on, even after asking can we speak to them they had said “1 minute” and just didn’t come back. 30 minutes past, we asked to order drinks, again, rude answer and not received. Finally seated 50 minutes after we had booked for (the drinks we had ordered hadn’t even come yet) we were sat on a table made for 8, when there was 2 of us, bear in mind a family of 6 were crammed next to us in a booth for 4, we offered to swap but they didn’t want to due to COVID. The starter plate and cutlery was literally thrown on the table to us, the drinks arrived over an hour having turned up to the place. They didn’t take our food order for another 30 minutes, even when the food came the plates were stone cold and not even heated up at all. Food was good quality and nice but service ruined it. To top it off, the family next to us were done with their meals, so the waiter put their dirty plates on the end of our table whilst he sorted the trolley out. Disgusting. Then at 9.30 we got our bill, at 9:55 he finally came over to take payment, then told us “you need to leave or else we get fined after 10pm” RUDE. It was my first experience here and I will not be returning, they had no excuse, they knew it would be busy being the last night before lockdown however making us wait this long for drinks and food is shocking, especially after booking. Multiple families had to leave due to having young children and couldn’t wait any longer.More

Date of visit: November 2020
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Reviewed 4 weeks ago via mobile

Food is always good, granted it won't blow your mind but you don't pay blow your mind prices here. Staff are always attentive and nice and the owner is chatty and super opinionated and, in my eyes, one of the best St Helens characters there...is. Great to see this restaurant persevering through this mess that Boris and his cronies have created. As for the food...spot on every time. Like it a bit more spicy then let them know and they will up the spice. The butter chicken with added heat is amazing. As for the Peshwari naan...best in the world...no, seriously.More

Date of visit: September 2020
Helpful?2  
Reviewed October 17, 2020 via mobile

I have been using the palace for years and have always been a fan, but tonight that all changed due to the rude and obnoxious way I was treated! I booked a reservation for 7:30 and turned up ready to enjoy a meal. The older...guy in the Palace - I think he’s the manager, greeted me by ushering me back into the waiting area telling me to wait as there is a queue. I explained I had a reservation and had called in advance. He told me I’d have to wait. I said okay, thinking he was going to finish clearing the table he was already clearing ready for me. A waiter came past and said “oh yes, he has a reservation”. To which the older guy replied “that’s tough, reservations don’t mean anything! We don’t hold tables for people in case they don’t turn up!!!”. Er, excuse me Palace... that’s the whole point of a reservation - to hold a table for a given time so that it’s ready, or nearly ready, for when you arrive! The old man then ushered me rudely over to the waiting area and said that the other people waiting here will have to be seated first as they arrived first. Er, no Palace!! That’s not gonna happen. I will take my business elsewhere.... I’ve actually seen them do this before, where people have booked but the Palace management are too greedy and want to fill their tables with walk-ins and make loyal customers wait. That’s never effected me before so I’ve never really thought too much of it. With the rude and disrespectful way I was treated tonight, I will take my curry nights to another place that values its customers and not just a quick buck from walk-ins!!! If you like disrespectful and rude treatment, then the Palace is the choice for you.More

Date of visit: October 2020
Helpful?1  
Reviewed October 17, 2020

Beautiful as always. Never disappoints this place. Staff couldn’t do enough for you. Thank you again

Date of visit: October 2020
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Reviewed September 30, 2020 via mobile

Long wait for you water After the refurb myself and 2 friends though we would visit. Food was lovely, however the restaurant was very short staffed. Only 1 member of staff on the restaurant floor, waited 3/4 hr for a jug of water and 3...glassesMore

Date of visit: September 2020
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Reviewed July 1, 2020

We've been visitors here for years, the food is fabulous and the service is exceptional. The staff are very friendly and helpful and the food is always served promptly. The food is reasonably priced and the ambience is warm and authentic.

Date of visit: February 2020
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Reviewed July 1, 2020

Been here a few times, service is very friendly. The curry sauce is divine, the chicken is off the bone, can't believe the prices are as cheap as the bog standard Indian takeaways around town. I detest the kind of sugary curries you get from...other places, the taste in this place is rich and has just the right spicy kick without being too hot for my timid palate. Told my wife and my dad it was my favourite curry - it is now theirs too, they raved about it.More

Date of visit: June 2020
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Reviewed June 7, 2020

Because we are not able to go in to our favorite Indian Restaurant, we had to try the take away option. Well we were not disappointed, the standard is just as good. Hope its not too long before we can sit in and really enjoy...a good night out. Well done John & Mark and all the lads. Hpoe to see you soon Alan (Dave ) and MaryMore

Date of visit: June 2020
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Reviewed June 2, 2020 via mobile

After pointlessly queuing for an hour at the local supermarket just to get in...and then with all the ludicrous segregation and regulations inside that the government has forced us all to do...I really, really didn't feel like cooking that evening....so it is fortunate that the...Palace was open (like a beacon of hope). The owner greeted me and times are really hard (which is why I ordered way more extras than we could eat....although I somehow managed them...followed by a long snooze haha). Food was delicious...the curries are always tasty and the peshwari naan is still the best in the world that I've tasted...no idea what they use but it is just awesome (so much so that I now order two of them each time...and then spend a week on the treadmill working them off haha). In these preposterous times, it was a welcome comfort meal and also nice for a bit of human interaction with a lovely guy.More

Date of visit: June 2020
Helpful?1  
Reviewed May 14, 2020

Missing our weekly curry at the palace so decided to get a takeaway for the first time since lockdown and was not disappointment. The food was 10/10 and was as good as sitting in. Well done to John, Mark & staff for keeping standards so...high, we won’t miss out again until we’re allowed to come and dine in!More

Date of visit: May 2020
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Traveler09380726366
April 11, 2020|
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Response from GeoffN687 | Reviewed this property |
Why tell me I don’t work there !!!
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