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Rising Sun Hotel

$$ - $$$
Bar, British, Pub
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Cleeve Hill, Cleeve Hill, Cheltenham GL52 3PX, England
+44 1242 676281
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186 Reviews from our TripAdvisor Community

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Showing 182: English reviews
Cornwall, United Kingdom
Level Contributor
9 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 4 days ago NEW

Our latest visit left us hugely disenchanted. Gold cup week in Cheltenham and we wanted a snack. 3pm on the wednesday we arrived .The place was filthy ,bags of litter at the entrance ,ashtrays overflowing and toilets that hadnt seen a clean for months! That aside it was a sunny day and we needed to eat. We have stayed here... More 

Helpful?
Thank pastyman24
Simon J, General Manager at Rising Sun Hotel, responded to this review

Thanks for this, as I am sure you are aware Cheltenham festival is an exceptionally busy time for us with many, many people using our facilities to get changed and empty cars, we were Cleaning our entire building twice a day, but even with this it appears we could not stay completely on top of it. I am surprised to... More 

Level Contributor
267 reviews
193 restaurant reviews
common_n_restaurant_reviews_1bd8 71 helpful votes
3 of 5 bubbles Reviewed 2 weeks ago via mobile

Arriving having walked in from the car park side via the Cleeve it wasn't obvious where to go to get to the bar area. Found the bar and order 2 teas once the bar lady had noticed our presence. Unfortunately teas were lukewarm. Should've asked for fresh pots but didn't. If you choose your seats carefully there are some amazing... More 

Helpful?
Thank JAC-B-321
Simon J, General Manager at Rising Sun Hotel, responded to this review

Thanks for the feedback, sorry if we kept you waiting a bit! We have recently had a new Coffee machine and Urn so we should have rectified any issues with this. Simon More 

Cheltenham, United Kingdom
Level Contributor
127 reviews
85 restaurant reviews
common_n_restaurant_reviews_1bd8 87 helpful votes
3 of 5 bubbles Reviewed 2 weeks ago

Arrived at the allotted time and ready for a meal in the conservatory area asked for at the time of making reservation. Was told that that area was not now available to us and we were given a table far back away from the window. We ordered food but within a few minutes of giving the order we were informed... More 

Helpful?
Thank hombre74
Simon J, General Manager at Rising Sun Hotel, responded to this review

Thanks for the feedback, we are normally very clear that we can not guarantee specific tables, we do try our hardest to cater for any requests that are made, but unfortunately we are not able to guarantee them. I am sorry if you were overcharged and I sincerely hope it was rectified quickly and efficiently. Apologies again Simon More 

Cheltenham, United Kingdom
Level Contributor
5 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed 3 weeks ago via mobile

My husband I visited for the first time in over a year (after an exceptionally disappointing Christmas eve 2015 we were giving it a wide berth) and were once more disappointed. It's really sad to see how far downhill this place has gone, my family used to live in Cleeve and this was our favourite pub to visit, we would... More 

Helpful?
Thank ChelleMck1
Simon J, General Manager at Rising Sun Hotel, responded to this review

Really sorry to read these comments, I will certainly be looking into it for you. If you could contact me with further details I would appreciate it. Simon Jones More 

Cheltenham, United Kingdom
1 review
5 of 5 bubbles Reviewed 4 weeks ago

Have visited the Rising sun on 5 occasions for food , the food was excellent and the service matched it , thank you all , see you again, There meal deals are well worth it to, excellent quality and value.

Helpful?
Thank garybusson
Simon J, General Manager at Rising Sun Hotel, responded to this review

Thank-you for your review, it is great to hear you have received consistently great service from my team. Simon More 

Newent, United Kingdom
Level Contributor
38 reviews
22 restaurant reviews
common_n_restaurant_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed February 12, 2017

we didnt book sat night, as we were passing, lucky they had a table for us, nice atmosphere. food came quickly- a little surprising but I have to say the food was really good we shared the rump (I think?) steak with pepper sauce and wagyu burger. burger was very nice full of different flavour- didnt melt like I would... More 

Helpful?
Thank pashypants
Simon J, Manager at Rising Sun Hotel, responded to this review

Thanks for your review, I am glad you enjoyed your meal with us and I hope we will see you again in the near future. Simon More 

Level Contributor
3 reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed February 12, 2017 via mobile

Good pub grub, tired hotel, with a lottery if you get a good room. Room 14 very poor, lacks standard features and has a poor view if the back of the hotel.

Helpful?
Thank Richard K
Simon J, Manager at Rising Sun Hotel, responded to this review

Thank you for your feed back, If you wish to guarantee a great view then you do need to book a double with a view or our Superior room. Many thanks Simon More 

Wales
Level Contributor
29 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 25 helpful votes
1 of 5 bubbles Reviewed February 4, 2017

Firstly, despite being the 2nd party to be seated at the start of service - table was already covered in food (I guess from breakfast?) as was the floor underneath the table. My friend ordered a tuna mayo sandwich with fries. The bread was so dry it was inedible and the fries came with a thick coating of salt. We... More 

Helpful?
Thank paulapun
Simon J, General Manager at Rising Sun Hotel, responded to this review

Thank-you for your feedback, I will be sure to speak to my cleaners, to ensure this doesn't happen again. Simon More 

Cheltenham, United Kingdom
Level Contributor
15 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
1 of 5 bubbles Reviewed January 20, 2017

I thought this venue met my requirements but service I received was appalling.My sister went here after visiting undertaker. There are a lot of step down to restaurant but side door would have allowed guest assess. The problem was the service, we felt we were pushing our custom on them as the only person we could deal with repeatedly disappeared... More 

Helpful?
Thank DeniseJay
Simon J, General Manager at Rising Sun Hotel, responded to this review

Thank you for your feedback, we have lots of requests for wakes and I am sorry this request was not dealt with as professionally as it should have been. We do try to book appointments with customers to ensure we have an additional team member who is able to sit with a guest in order to complete the booking, I... More 

Bedworth, United Kingdom
Level Contributor
5 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed January 15, 2017

I drove up Cleeve HIll today to indulge in a little New Year Sunday lunch and I was not disappointed. The pork loin as pefectly cooked, so tender and tasty and the roast veggies (parsnip and potatoes) were so crispy... The view from the restaurant is lovely, even on such a damp and dreary day... Finally all the staff were... More 

Helpful?
Thank Chris_Shadforth
Simon J, General Manager at Rising Sun Hotel, responded to this review

Thanks for the review, I am glad you had a good day with us. Simon More 

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Restaurant Details

Rating summary
  • Food
    3.5 of 5 bubbles
    Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
    Atmosphere
    4 of 5 bubbles
Cuisine
Bar, British, Pub
Meals
Breakfast, Dinner, Brunch, Late Night
Restaurant features
Reservations, Outdoor Seating, Seating, Waitstaff, Parking Available, Television, Highchairs Available, Serves Alcohol, Full Bar, Validated Parking, Free Wifi
Good for
Dining on a budget, Scenic view, Families with children, Bar scene, Special occasions, Large groups, Kids
Location and Contact Information
  • Address: Cleeve Hill, Cleeve Hill, Cheltenham GL52 3PX, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Cotswolds  >  Cheltenham  >  Cleeve Hill
  • Phone Number: +44 1242 676281

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Rising Sun Hotel and other visitors
1 question
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Aberdare, United Kingdom

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Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?