Firstly the positives, the setting is lovely and our young lady server Cora was pleasant, friendly and professional.
We both requested ribs as a starter, but only after firstly asking that the kitchen make sure they were served hot as we had an issue with...below temperature ribs on a recent meal at a different restaurant.
The ribs were served as a tasty and generous portion, however whilst they were warm, they were not hot ! I returned mine and even my partner had to admit they were a much better plate of food when served hot, hence I deduct a star rating for that.
For mains I ordered chicken fajitas which were served to the table barely warm, actually the only hot item on the plate were the chips ? and the guacamole was more akin to liquidised baby food than a traditional guacamole ! the last time I had fajitas they were served on a sizzling skillet and hence a much more accomplished dish than this.
My partners aromatic duck was served to the table barely tepid and hence I asked for the manager to call to the table. Whilst he was sympathetic, pleasant and professional he did say that he believed that as the meals were accompanied by salad ingredients that these dishes were being served at the right temperature for most people.
The duck dish was returned as should have my fajitas. I don't know if restaurants are concerned on health and safety issues with the temperature of dishes considered "finger food" but seriously under temperature food is simply just not good enough.
Numerous good looking plates of food passed our table and I'm sure had I ordered fish & chips (which would require cooking to order) this would be a 5 star review, however my dining experience should not be dependant on getting lucky with my menu choice, and hence as every review is a snap shot in time of that diners specific experience, this time mine was below that expected and I believe I'm being being more than fair in deducting a single star rating for each of the starter and main courses being under temperature. Suffice to say I was more than disappointed.More