Booked this hotel in Jan a junior suite for 2 nights back in jan for May. Was contacted as per covid and rebooked for July. A couple of weeks before our arrival I needed to change my dates only to be told by Peter I...had to have an executive room with sea view even though one of my nights was one of my junior suite. On the saturday I rang the hotel to say we were only up the road in the Kinsale Hotel & Spa. I said no you cant guarantee early check but would you makea note. I rang sun around 10.00 am to see what the story was only to get Tracey a very ignorant lady. When we arrived at 12.00 was told in no uncertain way 1and a half wait. So we went down the town. Asked Peter a simple question and said I don't no what you talkin about with head down Next morning door was knocked on at 9.15 to see did we want our room serviced. I was still in my p.js and was waitin to go down to breakfast which was a plate of grease. Next mornin we decided breakfast in room .it arrived 1 tea 1 coffee 1 slice of toast. Young lad had to run for more toast Buttered 1 slice with teaspoon, realised there was no knife no milk or sugar. Bar food and staff excellent When I was leavin I said to the girl on the desk this place was bad 15 years ago just as bad still. She didnt seem to care. More like faulty towers ro me.More

We picked here because it is close to the water with views of the harbour. We reserved ahead of time because of Covid. I am so disappointed with our experience and wish we’d picked somewhere, ANYWHERE, else. I got the steak sandwich which was meant...to come with bearnaise sauce. It didn’t. I wasn’t asked how I’d like it done. It came cremated, but cold. My girlfriend got the duck special. She asked for fries instead of veg. Both fries and veg came, we were charged for both. The veg had been sitting out for hours I’d say. We should have known what was to come once we’d arrived. Initially, 3 or 4 staff members passed us as we waited at the door and never acknowledged us. Kinsale is renowned for its hospitality and dining experiences. Not here! We asked to sit outside, by the water, but there were no tables available. We asked the waiter if he’d let us know when a table became available so we could relocate. He said that was no problem, he’d make a note of it and discuss it with the other staff. As the food landed on our table, I looked over and about half the tables by the water were empty. Thanks for nothing, I guess. We weren’t asked if we wanted dessert or coffee or even if everything was OK with the meal. We just paid the bill and got the hell out of there. Don’t make the same mistake we did!More

Seafood Pie was below average- the potatoes on top were a few days old. The Diet Coke was flat and undrnkable. The table beside me sent back two dishes. Overly priced for poor quality food.More