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Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
HOTEL: Don't book with them. Absolute neglect from Kermit to their customers.
We booked a deluxe room for several nights at Kermit for Easter '20, before the COVID crisis hit. They asked us to pay for the entire room upfront, ASAP.
But once the pandemic...spread across the globe and we were left with no option but to cancel the entire trip due to travel restrictions, we asked for a refund of the room and they told us they would refund us, with no estimated timings.
We have now waited for 7 months for a refund or a reassurance from their side and they have simply decided to ignore us for the last months and they have not even given us an estimated time as to when they will be able to process a refund. So we can only assume that they have absolutely no intention to pay us back.
We do understand that the COVID crisis has had a terrible impact on the entire travel sector - both my partner and I work in the industry too and are currently struggling. However, we know first hand that any company who values their customers should not leave them hanging and basically expect them to get tired of asking and disappear. THIS IS NOT OK.
We can't provide a review about the actual experience at the hotel and / or restaurant, and if they had acted in a more trustworthy way, we would have definitely considered them as our hotel choice for the next time we plan a trip to Siargao. But that's not gonna happen. We will choose a different hotel. Their neglect speaks volumes about how they treat their customers.More
This is a place I always go back to during my stay in the island. I go here for breakfast almost every day. I also go here for dinner which is full pack and that is a good sign. It's worth the wait. I love...their food. Friendly staff and price is right. Will definitely go back again on my next visit.More
Pizza was great! Pasta was a little too tough...a few more minutes in the pot and you would have achieved al dente. Also, too much salt.
Service was horrible. We did not look like foreigners and were treated strangely. My friends and I were embarassed...to be here because of the biased service. Please improve your treatment of your fellow Filipinos.
This is my second visit in Siargao, and I always looking back to visit the place because of the food, specially the thin pizza. I love the crust and the toppings are sooo great! Definitely a must visit when in Siargao- Gen Luna