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RATINGS
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Service
Value

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FEATURES
Takeout, Wheelchair Accessible
Reviews (56)
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28
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LanguageEnglish
Traveler rating
28
8
10
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4
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All reviews ice cream chocolate treats cone vecchia luca
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Reviewed 3 weeks ago via mobile

The ice cream is creamy and smooth and the chocolate and salted caramel flavours are especially yummy. The melted chocolate with chocolate pieces which is drizzled around the tub is a lovely touch. The reason for the average rating is because of the lack of...the above! The portion size is tiny, and for two tubs of three tiny scoops for £12.50 very expensive. Increase the portions size and this would be somewhere I would recommend.More

Date of visit: August 2021
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Reviewed July 18, 2021

We queued for 40 minutes and paid 13 pounds for two regular cones. They were tasty but given the cost and time spend queuing I rated it as average.

Date of visit: July 2021
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Reviewed May 31, 2021 via mobile

Worth it. This place does amazing mouthwatering ice cream. My friend and I always skip dessert to get a few scoops from here. Service is usually friendly and their pistachio ice cream and mango sorbet is something I often dream about. Only thing is that...they can be thrifty with how much ice cream they give and it is expensive for what it is.More

Date of visit: April 2021
Helpful?3  
Reviewed January 20, 2021

Popped in to get a few bars of chocolate and coffee and was very impressed with the customer service. Luca was friendly & gave great suggestions. There was another lady working too, which I'm unsure of her name, but she was lovely also. Definitely be...going back!More

Date of visit: January 2021
Helpful?1  
Reviewed August 23, 2020

Eye watering prices for runny ice cream. Bought 1 bar of chocolate - £5.80!! 2 ice creams - you have to work out if you want small medium or large - I only wanted 1 scoop but was charged an outrageous £4.30! Then told that...was the 2 scoop price just for a small cone and you have to pay a 2 scoop price for 1 scoop! Outrageous! So I asked for 2 flavours and both my and my husband's ice creams were running down the cone when barely outside. They don't scoop - they pick up the runny ice cream and palette it round the cone so it runs immediately. £14.40 for 1 bar of chocolate and 2 very small runny ice creams. Take out a mortgage if you want to go here. Stick with Gelateria Danieli - much better value and not runny at all!More

Date of visit: August 2020
Helpful?1  
Mobile58929984944, Proprietario at Venchi, responded to this reviewResponded August 23, 2020

Angela, I am really sorry to hear about your recent visit in Richmond, we pride ourselves in creating beautiful experiences for our customers both on product and service, please feel free to call me on 07731145057, I am keen to hear your feedback so that...More

Reviewed July 23, 2020

I Simply adore this place. Staff are friendly and courteous . Place always looks impeccably clean and fully stocked . The ice cream is simply the best you can find in west London . The price reflects the quality . You certainly get that here....More

Date of visit: July 2020
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Reviewed July 20, 2020 via mobile

Absolutely fabulous ice cream at its absolutely fabulous best. All sense of guilt immediately evaporates, as you realise you are about to experience high art for the taste buds. The service is as exquisite as the flavours, and some highly indulgent coffee options are available...too. Well worth diverting for. BenMore

Date of visit: July 2020
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Reviewed June 5, 2020

I was served this evening by Nicolo and he was very sweet and friendly. Amazing hot chocolate and service will definitely go back

Date of visit: June 2020
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Reviewed December 21, 2019

The shop in Richmond upon Thames (Surrey) does not accept returns a day after the purchase. I spent £.54.46 and was returning an item costing £12 in untouched perfect condition asking for replacement with something different. I've never heard of sending customers away saying that...once the chocolate has left the shop the chocolate spoils.... it should be a sign warning customer before purchasing, I will make sure never to enter this shops again. So people be warned of Venchi useless customer service. There are plenty of excellent chocolatiers shops in London which have better policies with their customers. Feel ripped off.More

Date of visit: December 2019
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Reviewed December 8, 2019 via mobile

Absolutely love this place! Authentic Italian icecream and chocolate treats. Amazing sweet gift options and cosy little seating area. Hot chocolate is great and it’s made right in front of you. 10/10

Date of visit: December 2019
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Frequently Asked Questions about Venchi

Yes, Venchi offers takeout services.

Venchi is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 4
  • Service: 3.5
  • Value: 3.5