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13 The Quadrant, Richmond-upon-Thames TW9 1BP, England
442089405250
Website
Today
7:00 am - 7:00 pm
Closed now
All hours
Hours:
Sun 8:00 am - 7:00 pm
Mon - Fri 7:00 am - 7:00 pm
Sat 7:00 am - 7:30 pm
More Info
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49 Reviews from our TripAdvisor Community

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Showing 46: English reviews
Southampton, United Kingdom
Level Contributor
165 reviews
98 restaurant reviews
common_n_restaurant_reviews_1bd8 63 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Wow, lovely retail shop front that suggests something a little special ..... & it was. Great choice of pastries & savouries. Too many things to chose from so the takeaway option seemed like a good idea on the way out too ! Service pleasant , prices as you would expect & well worth a visit if visiting Richmond Enjoy

Helpful?
Thank christopher s
PAULUK L, Public Relations Manager at PAUL Richmond, responded to this review

Thank You very much christopher s. We really appreciate your feedback. Your words of praise will definitely motivate us to keep on improving every day and providing super high standards of service. Enjoy! More 

London, United Kingdom
Level Contributor
55 reviews
25 restaurant reviews
common_n_restaurant_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Excellent service and excellent food. Shame the cafe is so small. The atmosphere can be a little claustrophobic with everyone eavesdropping on your conversation.

Helpful?
Thank AAGill
PAULUK L, Public Relations Manager at PAUL Richmond, responded to this review

Thank you very much for your kind and encouraging words. We really appreciate your feedback and hope to see you again. Team Paul More 

Level Contributor
27 reviews
20 restaurant reviews
4 of 5 stars Reviewed June 1, 2016 via mobile

Only had a macaroon milkshake but it was delicious. The cake selection was very tempting, and the sandwiches and baguettes looked very good.

Helpful?
Thank Matthew S
PAULUK L, Public Relations Manager at PAUL Richmond, responded to this review

Thank you very much for your kind and encouraging words. We really appreciate your feedback and hope to see you again. Team Paul More 

London, United Kingdom
Level Contributor
88 reviews
29 restaurant reviews
common_n_restaurant_reviews_1bd8 100 helpful votes
4 of 5 stars Reviewed June 1, 2016

Convenient for Richmond station, this place has lots of nice cakes and breads, and nice coffee. Staff look a bit miserable but the food and the place itself are fine. Pleasant for a snack and a sit-down.

Helpful?
Thank Michael J
PAULUK L, Public Relations Manager at PAUL Richmond, responded to this review

Thank You very much Michael J. We really appreciate your feedback. Your words of praise will definitely motivate us to keep on improving every day and providing super high standards of service. Team Paul More 

Carlisle, United Kingdom
Level Contributor
34 reviews
23 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed May 9, 2016 via mobile

Without a doubt one of my favourite places to go for lunch when visiting London. I usually have a goat's cheese baguette followed by a delectable and aesthetically pleasing slice of something sweet. For comparison, think of an upmarket Pret (flavour and choice based) with not too much of a price difference but the added bonus of a welcoming environment.... More 

Helpful?
Thank Eden G
PAULUK L, Public Relations Manager at PAUL Richmond, responded to this review

Thank You very much Eden G. We really appreciate your feedback. Your words of praise will definitely motivate us to keep on improving every day and providing super high standards of service. Enjoy! Team Paul More 

Livingston, Guatemala
Level Contributor
11 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed April 19, 2016

Attentive, efficient service, but otherwise quite an ugly, rather dirty and overpriced place. The place seem to be very busy, but it should not mean there should not be any effort in keeping it neat and taken care of.

Helpful?
Thank Agninga
PAULUK L, Public Relations Manager at PAUL Richmond, responded to this review

We would like to apologize for the inconvenience caused to you and also would like to convey that we really appreciate the time you have taken to notify us about this incidence. Please send your feedback to our customer services unit at customerservices@paul-uk.com and we can assure you that they will take an appropriate action on the issue in the... More 

London
Level Contributor
526 reviews
323 restaurant reviews
common_n_restaurant_reviews_1bd8 851 helpful votes
4 of 5 stars Reviewed April 11, 2016

Good branch of PAUL - range has got a little smaller in recent years. The service is not as good in this one as other PAULs that I go to. Coffee always very good.

Helpful?
Thank tjh2
PAULUK L, Public Relations Manager at PAUL Richmond, responded to this review

Thank You very much tjh2. We really appreciate your feedback. Your words of praise will definitely motivate us to keep on improving every day and providing super high standards of service. Enjoy! Team Paul More 

Level Contributor
36 reviews
29 restaurant reviews
common_n_restaurant_reviews_1bd8 35 helpful votes
1 of 5 stars Reviewed April 7, 2016 via mobile

Worst eggs Benedict ever, fried toast, fatty bacon and the eggs were massively over cooked (what more in a poached egg machine obviously) however, the kind man behind the counter gave us our money back for this joke of a breakfast!

Helpful?
Thank Tg2111
PAULUK L, Public Relations Manager at PAUL Richmond, responded to this review

Dear Tg2111, Firstly, we would like to thank you very much for highlighting the above and bringing this to our attention. Here at PAUL we take all feedback seriously and appreciate the time you have taken to write to us. Please send your feedback to our customer services unit at customerservices@paul-uk.com and we can assure you that they will take... More 

London, United Kingdom
Level Contributor
33 reviews
26 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed April 5, 2016

Firstly Pauls has to be commended on its service, lovely pastries and drinks . Presentation is excellent. Staff friendly. Unfortunately not much seating as small premises. We were seated towards the back of the cafe and due to the age of the building there is a smell like mothballs which i know cannot be helped but it put me off... More 

Helpful?
Thank Vikki S
PAULUK L, Public Relations Manager at PAUL Richmond, responded to this review

We would like to apologize for the inconvenience caused to you and also would like to convey that we really appreciate the time you have taken to notify us about this. We really do hope this will not stop you from visiting our store again. Team PAUL More 

Windsor
Level Contributor
200 reviews
147 restaurant reviews
common_n_restaurant_reviews_1bd8 110 helpful votes
3 of 5 stars Reviewed March 14, 2016

Lovely pastry on the leek tart but very small given the price. Same with the apple turnover. Nice cup of tea.

Helpful?
Thank ladawncp
PAULUK L, Public Relations Manager at PAUL Richmond, responded to this review

Thank you very much for your kind and encouraging words. We really appreciate your feedback and hope to see you again. Team Paul More 

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Restaurant Details

Rating summary
  • Food
    4 of 5 stars
    Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
    Atmosphere
    3 of 5 stars
Average prices
$31
Cuisine
Cafe
Meals
Breakfast, Lunch
Restaurant features
Takeout, Seating
Open Hours
Sunday
8:00 am - 7:00 pm
Monday
7:00 am - 7:00 pm
Tuesday
7:00 am - 7:00 pm
Wednesday
7:00 am - 7:00 pm
Thursday
7:00 am - 7:00 pm
Friday
7:00 am - 7:00 pm
Saturday
7:00 am - 7:30 pm
Location and Contact Information
  • Address: 13 The Quadrant, Richmond-upon-Thames TW9 1BP, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Greater London  >  Richmond-upon-Thames
  • Phone Number: 442089405250
Description
You will find our Bakery & Café at 13 The Quadrant, just down the hill from Richmond Station in this popular and attractive town on the banks of the Thames. Richmond started to grow in importance when Henry VII rebuilt the manor there after a fire in 1497 and named it Rychemonde after his earldom in Yorkshire, at which point its status changed to 'palace', drawing craftsmen and members of the royal household to the village, as well as people moving to the country to escape the plague in the city. In medieval times the Green had been the jousting ground. It was also common land where villagers were allowed to pasture their sheep. It is still there, just a couple of minutes' walk from our café, but minus the sheep. There have been numerous very fine buildings erected in Richmond over the years, many of which still remain. The river frontage is most attractive, Richmond Theatre has an excellent reputation, there are plenty of good shops, the nearby Royal Botanic Gardens at Kew are glorious, whilst Richmond Park itself is one of the great Royal Parks and the largest enclosed space in London. Covering 2,470 acres, it was first enclosed in 1637 by Charles I to provide a hunting ground close to Richmond Palace and Hampton Court. The oaks in the park are very old, some of them representing the survivors of the medieval forests which once surrounded London. Seeing the herds of red and fallow deer is a particular pleasure. We look forward to welcoming you to PAUL in Richmond. Come in for a Parisian-style breakfast, a light lunch, teas, coffees and delicious patisserie, or just to buy your daily bread from our freshly baked, hand made range. Closest station is Richmond (District Line, London Overground, National Rail). 30 seats are available. Disabled access available. Free wi-fi.

Questions & Answers

Questions? Get answers from PAUL Richmond staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?