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Jacksons Wharf

Certificate of Excellence
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The Highlight, Hartlepool TS24 0XN, England
+44 1429 862963
12:00 pm - 9:00 pm
Closed now
See all hours
Sun 12:00 pm - 9:00 pm
Mon - Sat 12:00 pm - 10:00 pm
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268 Reviews from our TripAdvisor Community

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Showing 268: English reviews
Level Contributor
19 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
Reviewed 2 days ago NEW

Having eaten here a number of times we were looking forward to trying the new menu and weren't disappointed. We had the cheesy melt sharer to start, which was lovely. for mains, I stuck with my favourite - fish and chips, which you can tell is freshly made there and my friend had the 10oz gammon steak, which I tried... More 

Thank WendWoo
Matthew J, Manager at Jacksons Wharf, responded to this review

Hello WendWoo Thanks for the brilliant review you have done for the Jacksons Wharf. I'm really pleased that on the number of occasions you haver visited you have enjoyed your time here. The new cheesy starter is delicious and you cannot beat the old favourites like Fish & Chips etc. I hope you continue to pop in and we continue... More 

Ripon, United Kingdom
Level Contributor
10 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 20 helpful votes
Reviewed 6 days ago NEW via mobile

A few months after a poor review , we had heard that a new menu was in place and food was pretty good . Sadly the new menu was where the good points stopped . Granted , it was bank holiday Monday so I expect a little busier , the 45 min wait for food soon transpires into almost 90,... More 

1 Thank ash j
Matthew J, Manager at Jacksons Wharf, responded to this review

Hello ash j I'm sorry to see you have not enjoyed yourself on a second visit and can only apologise. I can see it was 9 months since your last review. Sometimes we get it wrong but it's not from a lack of trying. This was the only complaint we received over the packed bank holiday weekend. I'm pleased to... More 

Bradford, United Kingdom
Level Contributor
38 reviews
26 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
Reviewed 1 week ago via mobile

As you'd expect the food is fine, lots of choice, ok for vegetarians too Service however was really good. And place itself lovely Easy for pleasing children and adults

Thank grifdahousedog
Matthew J, Manager at Jacksons Wharf, responded to this review

Hello grifahousedog Thank you for leaving a review on the Jacksons Wharf, I'm really you have enjoyed yourself and thank you for the comments regarding the food, service and the place itself. It makes me and all the staff very happy to see it when customers have had a great time. We look forward to seeing you soon at the... More 

North East England
Level Contributor
137 reviews
63 restaurant reviews
common_n_restaurant_reviews_1bd8 43 helpful votes
Reviewed 2 weeks ago via mobile

This is a 'Two for One' type pub where most main courses are 2-4-1. This means they are in my opinion slightly more expensive than most others pubs, but with the offer is good value. E.g. My burger was £11.50 so expensive but when we bought 2 it was same price. We ate as a party of 3 (1 child)... More 

Thank Motherland
Matthew J, Manager at Jacksons Wharf, responded to this review

Hello Motherland Thanks for the great review on the Jacksons Wharf. I'm really pleased you and your family enjoyed your meal. I quite agree with you in regards if you are using the Two for One deal in equal numbers we are great value, by yourself is expensive and if you are eating as a party of 3, 5, 7... More 

Harrogate, United Kingdom
Level Contributor
29 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 36 helpful votes
Reviewed 4 weeks ago via mobile

Came for Saturday lunch, easy enough to get a table as it's a big place. Menu is colossal - far too much on for it to be quality food. In fairness, it was fine for the money - £31 for 4 adults and a child. Issues were not enough staff - queuing at the bar even at half full. They... More 

Thank Adam_K80
Matthew J, Manager at Jacksons Wharf, responded to this review

Hello Adam_k80 Thanks for the review on the Jacksons Wharf. I'm pleased you have enjoyed your group and thanks for the other feedback. We were exceptionally busy this Saturday and If you would have came on any other Saturday the staff levels would have been more than acceptable but its hard to judge how busy you are going to be... More 

Bedford, United Kingdom
Level Contributor
143 reviews
79 restaurant reviews
common_n_restaurant_reviews_1bd8 59 helpful votes
Reviewed 4 weeks ago via mobile

We went here with family for an evening meal and were impressed. Admittedly before we ordered we were a little apprehensive as it is a 2-4-1 so meals work out very good value. The food came out and was very well presented and very tasty too. The choice was huge too, a large choice on the menu and many daily... More 

Thank jw1983
Matthew J, Manager at Jacksons Wharf, responded to this review

Hello jw1983 Thank you for the review on your visit to the Wharf. I'm really pleased you and your family have enjoyed your experience. I will pass on your comments to my kitchen team about the food being well presented and tasty. I will also tell Kate that you lot enjoyed the quiz night. Hopefully we will see you next... More 

Hartlepool, United Kingdom
Level Contributor
21 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
Reviewed March 13, 2017

I always have the Halloumi burger when we visit although it's not always on the specials menu, they always accommodate. We always enjoy our meals at this pub although I will say that charging extra for BBQ sauce is I think a little over the top and on this visit 1 of our party wanted gravy with his steak but... More 

Thank Joanneshaw13
Matthew J, Manager at Jacksons Wharf, responded to this review

Hello Joanneshaw13 Thank you for leaving a review on the Jacksons Wharf. I'm really pleased we have accommodated your needs with your menu choice and this should always be the case if we have the food in stock. I'm sorry to see you did not like the charge with the sauce but for certain sauces we need to charge if... More 

Brest, France
Level Contributor
70 reviews
35 restaurant reviews
common_n_restaurant_reviews_1bd8 23 helpful votes
Reviewed March 10, 2017

Jacksons Wharf was close to the Travelodge where we were staying and was recommended to us it was within easy walking distance and had plenty of choice on the menu

Thank beadimac
Matthew J, Manager at Jacksons Wharf, responded to this review

Hello beadimac Thank you for your recent review on the Jacksons Wharf. I'm really pleased that when you stayed at the Travelodge you have walked over and enjoyed yourself. With our main and specials menu all being TWO for ONE we do indeed have a large selection. I hope when you are staying in Hartlepool again you will come and... More 

Hartlepool, United Kingdom
Level Contributor
21 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
Reviewed February 22, 2017 via mobile

It happened to be curry night tonight, 2 for £12, we opted for the beef madras, the girls for the chicken massala , we ended up full, the human dustbin cleared the remains with the same gusto. We were well looked after by Lizzie and the team, who once again did the establishment proud. The hand pulled pedigree was a... More 

Thank Sergei O
Matthew J, Manager at Jacksons Wharf, responded to this review

Hello Sergei O Thank you for your great review on the Jacksons Wharf, I'm really pleased you, the human dustbin and the girls enjoyed your Wednesday night curry evening. I'm pleased the team and lizzie looked after you and I will pass this onto my team. We look forward to you visiting in the near future. Thanks Management More 

Newcastle upon Tyne
Level Contributor
125 reviews
60 restaurant reviews
common_n_restaurant_reviews_1bd8 60 helpful votes
Reviewed February 20, 2017

I had lunch here today with two friends. When we went inside, there was no-one at the bar. Eventually a waitress appeared and a few moments later, the manager / barman. We ordered hot sandwiches from the menu. The board outside advertised two main courses for the price of one. When we ordered, the cost was more than we expected.... More 

Thank iangemini
Matthew J, Manager at Jacksons Wharf, responded to this review

Hello iangemini Thank you for leaving a review on your recent visit to the Jacksons Wharf. I'm sorry if you think the menu is not clearly presented. The Two for one offer applies to our main and specials menu, the menu clearly states on the Butties & Melts page that the price is £5.50 EACH which is very reasonable. Between... More 

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Restaurant Details

Rating summary
  • Food
    3.5 of 5 bubbles
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
    3.5 of 5 bubbles
Average prices
$6 - $10
Bar, British, Pub, Vegetarian Friendly, Gluten Free Options
Lunch, Dinner, Brunch, Late Night
Restaurant features
Reservations, Outdoor Seating, Seating, Waitstaff, Parking Available, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi
Good for
Bar scene, Dining on a budget, Scenic view, Special occasions, Large groups, Local cuisine, Kids, Families with children
Open Hours
12:00 pm - 9:00 pm
12:00 pm - 10:00 pm
12:00 pm - 10:00 pm
12:00 pm - 10:00 pm
12:00 pm - 10:00 pm
12:00 pm - 10:00 pm
12:00 pm - 10:00 pm
Location and Contact Information
  • Address: The Highlight, Hartlepool TS24 0XN, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  County Durham  >  Hartlepool
  • Phone Number: +44 1429 862963
The Jackson's Wharf is situated on Hartlepool Marina, adjacent to the Hartlepool Maritime Experience, with a spectacular view of H.M.S Trincomalee, Britain's oldest warship afloat! The wooden frigate - previously called H.M.S Foudroyant has become the symbol for Hartlepool. We offer a warm and friendly environment, where you can enjoy a refreshing hot or cold beverage from our wide range of drinks, we also have a selection of cask ales, which are brewed from one of our five breweries located throughout the UK. Our Two for One on all main courses gives you great value, whatever the occasion with something to suit everyone, and also a large selection on our specials board which are changed daily and also part of the Two for One. Here is the ideal place to hold a small family gathering, whatever the occasion or even a business lunch. Or simply come and enjoy our views overlooking the marina on our large patio area, whilst listening to the birds over head. Join us every Wednesday from 8pm for our professional fun quiz, consisting of general knowledge, family fortunes and picture round to name but a few.

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Jacksons Wharf and other visitors
1 question
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5 months ago

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Questions? Get answers from Jacksons Wharf staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?