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First of all, the food was terrible. My burger had red bits in, whilst my husbands was burnt to the crisp - i understand mistakes can be made but surely when seeing this the staff wouldn’t want this to be served? Chips were cold, what’s...new, asked for a plain cheeseburger for my daughter and it had everything in it. Anyway, the food was not even half of the problem. The managers seem to treat their employees awfully, not to mention most of the employees are very young, about 16-18. From sitting in the restaurant, I could see the employees sat in the break area looking fed up, exhausted and one poor young girl looked like she was about to cry. In the kitchen on several occasions I have heard people being shouted at, and specific recurring managers have come across as bitchy and aggressive particularly towards the people in the kitchen. One female manager, not sure her name but has dark brown hair, seemed angry and bitchy on the three occasions I have visited recently, and another female manager, with blondish hair and prominent eyebrows, has a bitchy look on her face and seems to be stood doing nothing whilst barking orders at others. A male manager, with brown hair and is quite tall and skinny, could be heard swearing and I even seen him slamming down boxes and equipment, taking his mood out on the poor lower down staff. Nantgarw McDonald’s: learn how to treat your staff nicely. Will not be visiting again as I wouldn’t want to support such a toxic environment.More
sat in the drive thru for 35 minutes in Nantgarw McDonald’s. Staff where also rude, One ginger haired woman was raising her voice when I was asking questions on why they didn’t have certain products. Also at night they don’t park there cars so you...are just sat there waiting because they can’t be bothered.More
I must say but this is the worst Macdonalds around the food is always cold they don’t put the right order in bag and four times in two months no coffee machine working come on Manager sort this out on a cold winter day u...need a hot drink surely there should be a backup machine on premises or is it that the staff just can’t be bothered to make a coffeeMore
Short queue to sit in but haven't had a McDonalds for some 9 months what with covid an' all! It was a tedious with the check on the way in but staff were very understanding as we had no app? Meal was as per usual...nice 'n fresh, quickly served. Well set up inside & clean conditions with covid in mind there.More
Ordered 4 meals but they’d only put 3 down so we paid for 3 then they asked us to queue back up for the other meal to reorder it! While doing so we realised a wrap from one of the other meals was missing....When trying to explain this we were accused of receiving the wrap and lying to get an extra one. Staff were incredibly rude and continuously called us liars to the point where we had to park up and have a manager come deal with our complaint. Disgusting way to treat paying customers, will never come back to this McDonald’s again! Avoid if you can.More
Worst McDonald's I have been to
Every time I go here something is missing.or wrong.then if you find they have left something out they ask you to go que up through the drive through again.
Chips are always cold and half full.even the drinks are...not being filled to the line.HIGHER STAFF NEED to SORT THIS!!!!!!!!!!!!!!!!!More
I've had the wrong order using the drive through every time. I've had cold food because of someone's stupidity. Made go round again and queue, again, and then told I'd have to come in unless I can pay for the missing coke in cash? More...hassle than it's worth. Check your order before you leave the drive through counter!More