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Ratings and reviews

RATINGS
Food
Service
Value

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CUISINES
American, Fast Food
Meals
Lunch, Brunch
FEATURES
Takeout, Wheelchair Accessible, Seating, Table Service
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Reviews (20)
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LanguageEnglish
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Reviewed August 11, 2021

What a tight miserable manger to not put a squirt of chocolate sauce on a McFlurry! Special place in hell for this man!

Date of visit: August 2021
Helpful?
Reviewed August 11, 2021

It's ok, nothing special but fills a body up for while. It's clean & usually quick even with a queue. Plenty of parking.

Date of visit: August 2021
Helpful?1  
Reviewed July 24, 2021

First of all, the food was terrible. My burger had red bits in, whilst my husbands was burnt to the crisp - i understand mistakes can be made but surely when seeing this the staff wouldn’t want this to be served? Chips were cold, what’s...new, asked for a plain cheeseburger for my daughter and it had everything in it. Anyway, the food was not even half of the problem. The managers seem to treat their employees awfully, not to mention most of the employees are very young, about 16-18. From sitting in the restaurant, I could see the employees sat in the break area looking fed up, exhausted and one poor young girl looked like she was about to cry. In the kitchen on several occasions I have heard people being shouted at, and specific recurring managers have come across as bitchy and aggressive particularly towards the people in the kitchen. One female manager, not sure her name but has dark brown hair, seemed angry and bitchy on the three occasions I have visited recently, and another female manager, with blondish hair and prominent eyebrows, has a bitchy look on her face and seems to be stood doing nothing whilst barking orders at others. A male manager, with brown hair and is quite tall and skinny, could be heard swearing and I even seen him slamming down boxes and equipment, taking his mood out on the poor lower down staff. Nantgarw McDonald’s: learn how to treat your staff nicely. Will not be visiting again as I wouldn’t want to support such a toxic environment.More

Date of visit: July 2021
Helpful?2  
Reviewed June 13, 2021

sat in the drive thru for 35 minutes in Nantgarw McDonald’s. Staff where also rude, One ginger haired woman was raising her voice when I was asking questions on why they didn’t have certain products. Also at night they don’t park there cars so you...are just sat there waiting because they can’t be bothered.More

Date of visit: June 2021
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Reviewed March 27, 2021

Yet another visit coffee machine out of order this needs sorting come in head office sort your Pontypridd branch out

Date of visit: March 2021
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Reviewed February 18, 2021 via mobile

I must say but this is the worst Macdonalds around the food is always cold they don’t put the right order in bag and four times in two months no coffee machine working come on Manager sort this out on a cold winter day u...need a hot drink surely there should be a backup machine on premises or is it that the staff just can’t be bothered to make a coffeeMore

Date of visit: February 2021
Helpful?
Reviewed November 15, 2020

Short queue to sit in but haven't had a McDonalds for some 9 months what with covid an' all! It was a tedious with the check on the way in but staff were very understanding as we had no app? Meal was as per usual...nice 'n fresh, quickly served. Well set up inside & clean conditions with covid in mind there.More

Date of visit: November 2020
Helpful?1  
Reviewed August 11, 2020 via mobile

Terrible!!! Ordered 4 meals but they’d only put 3 down so we paid for 3 then they asked us to queue back up for the other meal to reorder it! While doing so we realised a wrap from one of the other meals was missing....When trying to explain this we were accused of receiving the wrap and lying to get an extra one. Staff were incredibly rude and continuously called us liars to the point where we had to park up and have a manager come deal with our complaint. Disgusting way to treat paying customers, will never come back to this McDonald’s again! Avoid if you can.More

Date of visit: August 2020
Helpful?
Reviewed July 30, 2020

Worst McDonald's I have been to Every time I go here something is missing.or wrong.then if you find they have left something out they ask you to go que up through the drive through again. Chips are always cold and half full.even the drinks are...not being filled to the line.HIGHER STAFF NEED to SORT THIS!!!!!!!!!!!!!!!!!More

Date of visit: July 2020
Helpful?
Reviewed February 27, 2020

I've had the wrong order using the drive through every time. I've had cold food because of someone's stupidity. Made go round again and queue, again, and then told I'd have to come in unless I can pay for the missing coke in cash? More...hassle than it's worth. Check your order before you leave the drive through counter!More

Date of visit: February 2020
Helpful?
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