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My first order was accepted at 7:30 pm and a time was given as to when this would be delivered, we waited over an hour and nothing was delivered therefore checked the app and our order had disappeared. I then put another order through of...£30, a second time was given for 9:10 pm. It got to 9:30 STILL nothing. At this point I was absolutely starving, I had work the next day so needed to go to bed, I rang to try and sort my order out. Apparently the driver could not find our house, despite just eat staff being able to find it countless times previous to this. Standard procedure must also be to give up and drive 20 minutes back to the shop without even informing the customer. Staff didn’t have a clue, very unhelpful, poor customer service skills. The most they could offer was 20% off my next order. I DO NOT recommend ordering from here, unless you want to be left hungry and disappointed.More
I ordered, by email, a take away for last night. When I arrived at the correct time, there was no order, no knowledge of my order and nothing on their system. The staff were not prepared to fulfil my order or to help in any...way. So we had nothing.
There were 10 staff working in a very confined space with no face masks. There was no hand sanitiser available. I felt very unsafe. I will certainly not go there again.More
Have ordered 4 times from lebaneat Express and everytime has been as good as the last. Ordered twice using uber eats and twice on their website for collection everytime. It has always been ready on time, never had to wait. Would highly recommend the halloumi...and falafel wrap with lebanease salad.. Especially when collecting between 5-7pm during the week as it is half price, amazing offer!!More
Fed up of the perpetual cocking and cleaning in lockdown we chose lahem and shish toauk and salads as the sides to out lamb and chicken kebabs. The online ordering was easy. The food arrived early and we tucked in straight away. Only mistake was...there were some sweet peppers in the salad and the kebabs but we had asked for these to be taken out. I’m not marking them down as it didn’t spoil anything.More
We ordered 5 wraps (various fillings) and only received 4. The wraps we did receive were all placed in boxes with the wrong sides (e.g. chips and rice). Nothing was labelled so we had to unwrap every single item to try and figure out what...was what. This was made more difficult due to the apparent mix up with the sides. We rang to explain we hadn’t received our full order and were only offered a refund for the missing items, not a replacement. When we inquired about a replacement they said it would be over an hour. Really disappointed as we paid close to £60 for our meals and delivery. I know mistakes happen, but at that price I think a little more care could be taken.More
We are regular customers but on Saturday 4th April our food was disappointing.
Very poor customer service and the portion size was disappointing. In general the food has always been good, but taking into consideration the price you pay to receive even less food we...were bitterly disappointed and let down. 😕 such a shame 😣More
Food is always amazing, in the restaurant and the express takeout, we've never had a bad experience and its excellent value for money. Our delivery driver was very friendly and even clapped when I showed my NHS badge! They also appear to be doing a...lot to support the local community amid the current coronavirus outbreak, which is really nice to see.More
We get wraps to pick up from here virtually every week, usually the chicken shawarma and halloumi of which we both have half of, we choose rice and salad to go with it. The half price deal Monday to Thursday is incredible value and only...takes a couple of minutes to order through the app. I have the spicy one every now and again and that is also very tasty. I highly recommend this place especially for the price if you go for the mid week deal.More
Just had a chicken shawarma wrap! Labeneat mix starter and mixed desert! Presentation of food was spot on taste was sensational!!! Travelling from west yorkshire where food is unbelievable, the gentleman i spoke with and his chef at this restaurant have set the bar for...me here in durham!! Im not one for leaving reviews but these guys deserve my time to say how much i thoroughly enjoyed the food, very accommodating to tweak spice add or remove etc!! Im going to commit to eating here tomorrow and maybe the day after as they also offer so much variety!!More