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Frankie & Benny's New York Italian Restaurant & Bar - Basildon

$$ - $$$
Italian, American, Pizza, Central American, South American
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Festival Leisure Park Cranes Farm Road, Basildon SS14 3TJ, England
+44 1268 532522
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370 Reviews from our TripAdvisor Community

Traveler rating
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Time of year
Showing 368: English reviews
Bishops Stortford, United Kingdom
Level Contributor
205 reviews
195 restaurant reviews
common_n_restaurant_reviews_1bd8 95 helpful votes
1 of 5 bubbles Reviewed 1 week ago via mobile

Dined here with friends. Unfortunately it was a Saturday evening and we had not booked and as anticipated everywhere else was fully booked. Service was fine. Food was awful. Sirloin steak was served medium rare. I asked for it to be cooked blue. Told could not do so because of " health and safety " and the best they could... More 

Thank Jonathan D
Somerset, England
Level Contributor
239 reviews
99 restaurant reviews
common_n_restaurant_reviews_1bd8 70 helpful votes
4 of 5 bubbles Reviewed 1 week ago

After picking two of the grand sons up from school we went to this restuarant for an early dinner. The grand sons love the place and know most of the staff by name. We were quickly seated and drinks supplied while we perused the menu. Our order was taken by a waiter named Joe who was very good with our... More 

Thank John H
Witham, United Kingdom
Level Contributor
102 reviews
52 restaurant reviews
common_n_restaurant_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 1 week ago

If you want a taste of an american diner this is the place to go, themed on an old italian quarter US diner from the 50's retro style, great grill and authentic pizzas

Thank Unforgiven67
Essex, United Kingdom
Level Contributor
15 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 1 week ago via mobile

Frankie and bennys used to be a great restaurant. The vibe, the food, the music! I'm not sure what's happened over the last year but we have visited 3 or 4 in different places and they have all been shocking. Food is cold and no better than a microwave meal. Service is slow and the prices don't even excuse this... More 

Thank flipflopsonly12
London, United Kingdom
Level Contributor
111 reviews
76 restaurant reviews
common_n_restaurant_reviews_1bd8 40 helpful votes
1 of 5 bubbles Reviewed 2 weeks ago

I don't really have anything positive to say about Frankie and Benny's. It was an entirely unpleasant meal, which was poor value for money. The restaurant is tired and needs a makeover, the crowning glory of that being the giant stain on the ceiling above us that looked like tomato sauce. The staff were friendly but slow and pushy, upselling... More 

Thank Kate927
1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 3 weeks ago via mobile

The food was OK. But the service was appalling. We waited 40 minutes for a drink and then longer for our food. I would recommend ordering your starters, mains, desert, drinks and bill all In one go otherwise like us you will need to spend your entire visit trying to gain eye contact with the very talented staff. Their talent... More 

1 Thank Daniel D
Saint Louis, France
Level Contributor
8 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 4 weeks ago

I had the Salmon, which was cooked well. The service was excellent and the staff were friendly. It was clean and tidy.

Thank Susan_Shoobert
Basildon, United Kingdom
Level Contributor
9 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 4 weeks ago via mobile

Four of us had dinner here and the food was excellent. Out server, Renato, was extremely helpful and friendly and an asset to your team.

Thank Jimsym1960
Basildon, United Kingdom
Level Contributor
739 reviews
502 restaurant reviews
common_n_restaurant_reviews_1bd8 366 helpful votes
2 of 5 bubbles Reviewed October 31, 2016 via mobile

I went inside the half empty restaurant that had halogen decorations up so staff couldn't see customers entering! Walked round so I could be seen by the one member of staff who appeared to be covering the whole restaurant. Sadly he ignored me so after 5 minutes I left and went elsewhere

Thank Hoppityskip
Essex, United Kingdom
Level Contributor
30 reviews
23 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed October 30, 2016

Popped in here for lunch on a cold winters day and relieved a very warm welcome, the staff are excellent, we were seated quickly and our order was taken promptly. They offer a good lunch menu. Our food arrived quickly and was very enjoyable

Thank JYar-1

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Restaurant Details

Rating summary
  • Food
    3.5 of 5 bubbles
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    3.5 of 5 bubbles
Average prices
$37 - $37
Italian, American, Pizza, Central American, South American
Brunch, Breakfast, Lunch, Dinner, Late Night
Restaurant features
Reservations, Outdoor Seating, Seating, Waitstaff, Parking Available, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi
Good for
Kids, Families with children, Special occasions, Large groups
Location and Contact Information
  • Address: Festival Leisure Park Cranes Farm Road, Basildon SS14 3TJ, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Essex  >  Basildon
  • Phone Number: +44 1268 532522

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Frankie & Benny's New York Italian Restaurant & Bar - Basildon and other visitors
1 question
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2 months ago

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Questions? Get answers from Frankie & Benny's New York Italian Restaurant & Bar - Basildon staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?