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Frankie & Benny's

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Grafton Way | Cardinal Park, Ipswich IP1 1AX, England
01473 231 732
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Dining options: Late Night, Dinner, Breakfast, Lunch, Reservations, Seating, Waitstaff

TripAdvisor Reviewer Highlights

Read all 88 reviews
Visitor rating
  • 22
    Excellent
  • 25
    Very good
  • 14
    Average
  • 16
    Poor
  • 11
    Terrible
Rating summary
  • Food
    3.5 of 5 stars
    Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
    Atmosphere
    3.5 of 5 stars
It is what it is......

I ate here because i was hungry, with better establishments closed, the service was OK, with staff more interested generally in updating the phone status, the food was what i thought it would be, average to say the least, but i guess being a franchise i couldn't expect any better.

3 of 5 starsReviewed November 25, 2015
Jasonml1973
,
Wilmslow, United Kingdom
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88 Reviews from our TripAdvisor Community

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Level Contributor
7 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

Been to this location many times over the last few years and similar to other restaurants in the area it's slowly declining. The staff are as helpful as they can be but it seems they are always rushed off their feet because of the lack of staff. The food always comes out in good time to be fair even when... More 

Helpful?
Thank Dan S
Portsmouth, United Kingdom
Level Contributor
845 reviews
343 restaurant reviews
common_n_restaurant_reviews_1bd8 410 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Arriving fifteen minutes outside the booked time, and over a busy Saturday lunch period, I then asked for two items from separate menu's, and because of other commitments, needed to be served quite quickly. Well, many thanks are due to both the seating team and the excellent table service for a very good experience, with the usual fare, very well... More 

Helpful?
Thank bsandrs
Wilmslow, United Kingdom
Level Contributor
179 reviews
108 restaurant reviews
common_n_restaurant_reviews_1bd8 140 helpful votes
3 of 5 stars Reviewed November 25, 2015

I ate here because i was hungry, with better establishments closed, the service was OK, with staff more interested generally in updating the phone status, the food was what i thought it would be, average to say the least, but i guess being a franchise i couldn't expect any better.

Helpful?
Thank Jasonml1973
Harleston, United Kingdom
Level Contributor
55 reviews
29 restaurant reviews
common_n_restaurant_reviews_1bd8 26 helpful votes
2 of 5 stars Reviewed November 24, 2015

Wanted to take my son and grandson for a lunchtime treat, booked a table ahead but need not have done as we still had to stand and wait. tables waiting to be cleared, seemingly very short staffed. Ordered food and then realised how cold it was in there, not often I need to keep my jacket on! Have a slight... More 

Helpful?
Thank Phylsgal
neilludgate, General Manager at Frankie & Benny's, responded to this review

Hi Phylsgal I am sorry your expectations were not met on your recent visit. Could you provide me details of your date and time of visit, so I can investigate this? Our Naked burger is served as burger without a bun, and is cheaper than the standard burger price. If you wish to call the restaurant, I would be happy... More 

Manningtree, United Kingdom
Level Contributor
37 reviews
30 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed November 15, 2015

Even on a Sunday afternoon at around 2pm, usually a quiet time, the restaurant was pretty busy which I took to be a good sign. I was quickly shown to a table and immediately ordered a drink and some garlic bread to be going on with. The garlic bread was a very generous, very tasty, thin crust portion and not... More 

Helpful?
Thank zingy171
London, United Kingdom
Level Contributor
54 reviews
32 restaurant reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
1 of 5 stars Reviewed October 23, 2015 via mobile

Over priced food for dinner, I've only had breakfast at this particular location before this visit for dinner, and to be fair that was actually nice (pancakes, bacon and maple syrup....you can't go wrong) but dinner was disappointing. The dough balls with "cheese" dip was disgusting. I use the word cheese in commas as it was a vile, bright orange,... More 

Helpful?
Thank thtourguide
Ipswich, United Kingdom
Level Contributor
19 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed September 10, 2015

Poor food, Over priced, I will in future avoid this poorly executed attempt at American dinning like the plague. Despite very friendly over worked staff even they cannot raise this appalling plastic fa-card of a eating house above the level of bad.

Helpful?
Thank Lee M
Ipswich, United Kingdom
Level Contributor
5 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed August 9, 2015

Seated quickly on entering the restaurant. It started to fail shortly after that. Granted it was a busy saturday evening, but we waited so long for service that we were then about to leave when a waiter finally came over. Order was taken efficiently, was given the option of changing the fries that were supposed to come with the New... More 

Helpful?
Thank Hazel C
Ipswich, United Kingdom
Level Contributor
6 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed August 2, 2015 via mobile

Went here with my other half for a quick meal before a cinema visit food arrived quickly and was very good quality. We had a 3 course dinner and it was great value for money definitely visit here again

Helpful?
Thank leonstud78
ipswich suffolk
Level Contributor
23 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed June 12, 2015

Poor service waited an hour to get some starters whole meal took 4 hours and disjointed delivery of courses and choices,meal not hot when it arrived and servers were just saying well it's always like this here we only work here as need a job that suits are home life etc

Helpful?
1 Thank beverleyipswich
neilludgate, General Manager at Frankie & Benny's, responded to this review

Bev Thank you for contacting me and confirming the report relates to the Nacton road Frankie and Bennys. I can only apologise on their behalf your experience. Frankie and Bennys pride themselves on good food and service, and on this occasion your expectations were not met I have passed on your review to the management of the Nacton road Branch More 

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Restaurant Details

Location and Contact Information

  • Address: Grafton Way | Cardinal Park, Ipswich IP1 1AX, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  East Anglia  >  Suffolk  >  Ipswich
  • Phone Number: 01473 231 732

Price and Cuisine

  • Average Prices: USD 7 - 36
  • Cuisine: Italian, American, Pizza

Restaurant Characteristics

  • Good for: Families with children

Questions & Answers

Questions? Get answers from Frankie & Benny's staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?