We visited while the Christmas markets were on, and it was still very busy at around 14:30. I'm not exactly sure of the right or best way to get a table - we waited near the entrance and a waitress fairly quickly spotted us and...a few minutes later took us to a table that had just been cleared. She asked if we minded sharing as it was a large table. I also saw locals (I presume) who knew how to walk in and hover until they could grab a table for themselves. Once seated the system is very clear and straightforward: you order cakes at the counter near the entrance, and are given a ticket which you hand to your waiter when you order drinks. Then the waiter brings your whole order. One of our choices was the chocolate cake with raspberry jam, I was told it's a house speciality and it was outstanding. The staff were all Very Busy but no-one was rude at any time. I mention this because some reviews seem to make little allowance for staff having a difficult job to do! For such an old building and business the decor wasn't particularly olde-worlde: a little old-fashioned, comfortable but smart. Great place, great cakes.More