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RATINGS
Food
Service
Value
Atmosphere

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Vironniemi
0.1 miles from The Esplanadi Park
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About
Hard Rock Cafe is a global phenomenon with 185 cafes that are visited by nearly 80 million guests each year. The first Hard Rock Cafe opened on June 14, 1971, in London, England, and from there the brand has expanded to major cities and exotic locations around the world.
PRICE RANGE
$27 - $47
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Lunch, Dinner, Drinks
CUISINES
American, Bar
FEATURES
Seating, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Accepts American Express, Accepts Mastercard, Accepts Visa, Free Wifi, Reservations, Accepts Credit Cards, Table Service, Live Music
Reviews (1,035)
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564 results
Traveler rating
168
213
126
39
18
Traveler type
Time of year
LanguageEnglish
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Traveler rating
168
213
126
39
18
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Reviewed 2 weeks ago via mobile

Food was good. Service was poor. The glasses for each of the few rounds was left on the table. The plates were left on the table for a long long time. If we wanted to order drinks then I needed to find a waiter.More

Date of visit: November 2020
Helpful?
EnniHRC, Marketing at Hard Rock Cafe, responded to this reviewResponded 2 weeks ago

Hello Steve, thank you very much for visiting us and for the feedback. Great to hear that you enjoyed our food. I'm very sorry that our service was disappointment. I have passed your feedback to our Server Department Manager. I hope that you will give...More

Reviewed 3 weeks ago

We had a lovely meal here! I had the New York Strip Steak which was cooked to perfection! 🥩 The staff were really friendly and the atmosphere was great! 🥰

Date of visit: January 2020
Helpful?1  
EnniHRC, Marketing at Hard Rock Cafe, responded to this reviewResponded 2 weeks ago

Thank you very much for visiting us and for the nice review! We are super happy to hear you enjoyed your visit at Hard Rock Cafe Helsinki. Hope to see you again someday!

Reviewed September 1, 2020

In these korona times you can have quick lunch in Hard Rock Cafe. It was open and not crowded so our food was ready relatively fast. Just a burgers nothing to fancy, staff was professional and keeped cocial distance from us, i would dine there...once more.More

Date of visit: August 2020
Helpful?
EnniHRC, Marketing at Hard Rock Cafe, responded to this reviewResponded September 8, 2020

Thank you very much for visiting and reviewing us! It's great to hear you enjoyed your lunch at our place. We hope to see you again soon for lunch or dinner. :)

Reviewed August 14, 2020

Today we booked a table, by phone i clearly said that we would celebrate a birthday when we came, was once again disappointed .... The restaurant lost its atmosphere and became like a cheap dining room .... The waiters are in no hurry, the service...is very bad, as always we waited a very long time the waiters will pay attention to us to bring the menu and this despite the fact that the restaurant was not complete. When the menu was brought to us, I once again reminded that our companion had a birthday so that at the end of the dinner they brought us ice cream with a fireworks BUT ABOUT US AGAIN FORGOTTEN After we had dinner we were looking for a waiter for a long time to pay. We left once again disappointed with the once legendary restaurant. Last year we were in this restaurant on the same day, dirty forks were scattered around, it was very dirty. The restaurant has lost its former atmosphere, we don't want to go back there anymore ...More

Date of visit: August 2020
Helpful?
EnniHRC, Marketing at Hard Rock Cafe, responded to this reviewResponded August 18, 2020

Thank you for visiting us and for your sincere feedback. I'm very sorry to hear about your experience at our restaurant and want to apologize. Great service is our main priority but this time we didn't succeed. I have passed your review to our Server...More

Reviewed August 13, 2020

Apart from the shop downstairs , the restaurant barely reminds a HRC. Very limited menu, small dishes,low quality and expensive doubtful cleanliness. We had booked a table for two by phone and although the restaurant was less that half full, we had to wait for...someone to come and helped us.More

Date of visit: August 2020
Helpful?
EnniHRC, Marketing at Hard Rock Cafe, responded to this reviewResponded August 18, 2020

Hello Miltiadis, thank you for visiting and reviewing us. I'm very sorry to hear that your visit at our restaurant was disappointing for you. We strive to give high quality service and food but this time we clearly failed. We will go through your feedback...More

Reviewed July 11, 2020

Has time gone already past? Quality-price relation quite poor, hamburgers were very basic. Head waiter was kind and friendly, others were somehow bored

Date of visit: July 2020
Helpful?
EnniHRC, Marketing at Hard Rock Cafe, responded to this reviewResponded August 5, 2020

Hello Jarmo, thank you for visiting us and for the review. I'm sorry to hear our place was not up to your taste.

Reviewed February 20, 2020 via mobile

Good place to enjoy a burger. Really good place in the heart of Helsinki. Menu, service etc. good HRC quality. Personnel speaks mostly English (not Finnish) which for locals can be a bit strange. On weekends it’s good to have a table reservation.

Date of visit: January 2020
Helpful?2  
EnniHRC, Markkinointi at Hard Rock Cafe, responded to this reviewResponded February 26, 2020

Thank you very much for visiting and reviewing us! We are happy to hear you like our place, food and service. We hope to see you again soon at Hard Rock Cafe Helsinki!

Reviewed February 16, 2020

We 4 ladies had Valentines Day dinner ( in Finland it’s celebrated as Friends Day). First of all we were seated next to the stage and there were ‘high school’ band playing - very amateur more like noise than music. It was so loud -...why were dinner tables placed so near to stage ??? Secondly, the Buffalo wings were extremely salty - when complained to the waitress Nana that served us - a male staff came over arrogantly told us it’s supposed to be very full of flavor and this is how we make it ! The non alcoholic cocktail I had can’t remember the name - had sprig of basil - so sour ! We had been to many Hard Rock Cafes in many cities, sad to say this one is the worst. It’s Hard Rock in name only. If you are expecting fun friendly approachable service like what Hard Rock culture is famous for - none ! One positive note - the waitress Nana serving us - very polite and all smiley. But one Nana can’t ‘save’ all the negative and unpleasantness we experienced. This place need serious overhaul in F&B and training in customer service. Do not deserved to be HRC.More

Date of visit: February 2020
Helpful?2  
EnniHRC, Markkinointi at Hard Rock Cafe, responded to this reviewResponded February 17, 2020

Thank you for visiting us and for the feedback. I'm very sorry to hear that you didn't enjoy our Valentine's Day jazz gig. I will pass your feedback about the volume to our sound engineer. We just launched the new menu last Friday and the...More

Reviewed February 10, 2020

Very bad and unpolite Lady as bartender. My MaiTai was more icecubes than anything else. 5 swips and the Glass was empty , instead of the full filled cubes. After I told that to the tender, I received a " yeah but this is our...style to prepare cocktails". My wifes cocktail was more or less okay, but a comparison btw the two cups didn' t care the people here. Absolutely not to resommend... Sorry.More

Date of visit: February 2020
Helpful?
EnniHRC, Markkinointi at Hard Rock Cafe, responded to this reviewResponded February 16, 2020

Hello Lutz, thank you for visiting us and for the feedback. I'm very sorry to hear about your experience. We have very high standards for our service but this time we clearly didn't succeed. We will go through your feedback with our staff.

Reviewed February 2, 2020

Service was poor, main meal came out before we finished eating starter, it was also only luke warm. The incorrect wine was brought to us. The ribs sauce was not the standard hard rock barbecue sauce, very different. The music, was almost non existent, the...voume was so low, you couldnt hear it above the converstions of tables next to us.More

Date of visit: January 2020
Helpful?
EnniHRC, Manager at Hard Rock Cafe, responded to this reviewResponded February 3, 2020

Thank you for visiting and reviewing. I'm very sorry to hear about your experience. We strive to give a high quality standard and consistency which on this occasion we felt short on. I will pass your feedback to our Kitchen Manager and Server Department Manager.

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Questions & Answers
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darynb2014
October 8, 2016|
AnswerShow all 8 answers
Response from Jimbob_213 | Reviewed this property |
I would suggest the restaurant Kuu, going to the Market square on the weekend, or the teaterri restaurant if you want traditional Finnish food/souvenir. Helsinki is pricey, HRC Helsinki is good if you are collecting the... More
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