We ate there on a Sunday evening- ordered 5 burgers in a family meal, which was good value considering the terrific location on the harbour-side.
It was a beautiful thing and the restaurant was full. Our orders arrived about half an hour later. When I...asked for mayo with my fries I was informed that it costs another 15sek / c. €1.50 and that have to buy it at the counter. When my husband went to get it he was sent to the back of the queue and told it would come from the kitchen... We abandoned the idea of mayo with our fries.
The burgers were good. Medium done, juicy.
Later, when the queue was slightly shorter, we ordered an extra portion of fries. 30 minutes later it still hasn't arrived. I went to ask what was up.
A member of staff, instead of apologising, started on a long explanation about how busy they were and it was normal to wait 30 mins and more for a portion of fries. I tried to explain that I don't need excuses, just the food. He insisted on carrying on.
When he brought the fries out 10 minutes later he even brought a picture that he'd snapped to show how all the orders were just falling into a bucket, coz there was no space on the order board. He did, I think, say I'm sorry, but my impression was that we should feel grateful for being served in the first place despite the chaos in the kitchen.
Who cares about what's going on behind the scenes? I just want my mayo with my fries & an additional side order in a timely manner. The location and food does not compensate for being lectured on their chaos.
Avoid this place, unless they are quiet!More