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Ratings and reviews

#492 of 4,484 Restaurants in Lisbon
Travelers' Choice
RATINGS
Food
Service
Value
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PRICE RANGE
$7 - $15
CUISINES
Italian, Pizza, Mediterranean, European
Reviews (947)
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Traveler rating
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All reviews pizza tiramisu salad santa apolonia house wine sit outside quick service pizzeria queue portugal euros portuguese
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Reviewed July 24, 2020

Horrible horrible service! Absolutely shameless. You can't charge what you charge for a meal with this kind of service. More: you can't even be allowed to have an open restaurant with this terrible service. Everything went wrong, since the beginning till the end. Good food...isn't enough...More

Date of visit: July 2020
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Reviewed July 8, 2020

Hi, I've decided to write about the experience at Casanova, today, July 8th, 2020 and usually i wouldn't write about this because i thought is a delicate one. My friend invited me to meet there to have lunch and he was a little late i...got in line to wait for my turn (Covid-19 style...lines...). When my turn arrives and as I was asked how many places and where, I answered two and "outside" which is generally in the covered area. The young waiter tells me they are all full and i could choose inside instead but my friend asked me specifically outside, as I am not a regular to the place. The waiter tells me: I will check and let you know. As he comes back, someone approaches my left side and, disregarding my presence there asks the guy: Are you open? the answer was "yes" and the guy says: "two places please". As i looked at him, he immediatelly apologizes by saying:" Sorry, i didn't noticve you were there!" (as me, a dark skin, Brazilian native, 6 foot tall, am invisible). The waiter then turns again to me and says: "Yes, we have places outside but uner the sun or inside the restaurant." Well, m y friend wants to sit outside as he knows the place: Outside, please, under the sun!" Reply from the waiter: Ok, but you cannot change later! My answer: No worries (i have enough melanine i thought). As he drives me inside, passing the outside covered area, I noticed plenty of places available for me and my friend. Sit outside, under the sun and I became restless. All white people sitting under the shade, i think 10 places available in the cobvered area and one dark skin guy sitting under the sun (which i realized became pretty hard). My friend comes, he is Portuguese, white and asks me:"Why are you sitting under the sun when there are places available in the covered area?" I told him the whole story and he calls the waiter: "Can we sit in the covered area, please?" Waiter answer: "I will check with that group over there if yopu can sit in the corner table." (which had enough space between us and them if that was the case.) The waiter comes: "The lady says she doesn't feel comfortable with your presence there." My t friend replies: "Can we go inside instead?" The waiter replies: "Yes, you can." So, why could he change places and I couln't? Why did the waiter tells me there were no places in the covered area when there where some available? My friend, preferred to joke around the subject and said: "You are black!" I just didn't feel like creating a problem there but from my point of view, Casanova just lost respect. If you are not white or doesn't fit a certain kind of customer, you have mno place there and I am not saying this because of the times we are living in but because you can feel on some people's attitude that kind of prejudice. So, my review on Casanova's experience today is not a good at all but rather a one to forget and never to set foot there again.More

Date of visit: July 2020
Helpful?1  
Reviewed March 8, 2020 via mobile

I don’t where to start, Im one of the kindest people ever! So to come here and have to type this review saddens me, my best friend and boyfriend planned a surprise dinner for me here at Casanova by the sea and I unfortunately had...to let them know I did not enjoy the selection. We came there and was rushed from the beginning to end (with them knowing it was my birthday) the Customer service was the worst I’ve ever experienced in my life, this particular server (never got his name) was RUDE!! Was very inexperienced for a person who’s been there so long and very unprofessional! He kept mixing up our order and re asking what we got, while we were having our main course he came to the table and told us that we have to pay by the counter? After I mentioned to him that we have a birthday cake to eat first he got offended for some reason and said ‘I can give you your cheques now if you want’ WHAT? After that I completely lost my appetite! That was so embarrassing to me that my friends had to sit around and watch me experience that on such a special day. Almost felt like crying and would wish this experience on no one. Never going back againMore

Date of visit: March 2020
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Reviewed January 28, 2020 via mobile

Read so many reviews saying Casanova had the best pizza in the city and I was so disappointed. What’s wrong with your taste buds? I have eaten pizza in many places around the world and of course Italy (Venice) was the best. Casanova serve up...a very average if not below average excuse of a pizza. I can’t believe this is the best Lisbon has to offer. Terrible to the point I couldn’t finish it. Won’t go back.More

Date of visit: January 2020
Helpful?1  
Reviewed January 25, 2020

We arrived here late on a rainy afternoon, stumbled in what I later realised was probably the back door but we were warmly greeted and a table found for us even though they were very busy. It has lovely views over the river which would...be delightful on a fine day. We shared a vegetarian pizza, a 1/2 litre of house wine plus sparkling water for just over 21 euros and left feeling very satisfied.More

Date of visit: December 2019
Helpful?2  
Reviewed October 29, 2019 via mobile

Great and inventive pizzas, among other italiano dishes. Attentive staff. Directly across the street from Station Santa Apolonia. Will definitely be back...

Date of visit: October 2019
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Reviewed August 19, 2019 via mobile

Arrived about 7pm, no line and seated outside immediately: result! Quickly offered drinks and menus. Due to confusion when ordering a second drink, main meal ordered without really understanding menu (all in Italian!). Pictures show a calzone, as it was served, and a margarhita pizza....No salad, not even a garnish. I'm not an Italian food fan and this was my pizza loving daughter's idea, so I can't really say whether the calzone was a good example or not. It was packed with cheese and meat and sat heavily on the stomache for the rest of the night. My daughter's pizza went down very well. Waited and waited to catch the eye of a waiter for more beers, and ended up asking for the bill at the same time. Beers arrived with bill but then really very little contact. Had to drop bill off and money on way out as by then we were cold and it was late! The queue that we passed when exiting, along with a full dining room of people, may explain lack of service outside. Considering the extraordinary feedback this restaurant was given I could only come away disappointed.More

Date of visit: August 2019
Helpful?1  
Reviewed August 15, 2019 via mobile

Delicious pizza Marinara! Quick service and attentive staff. Not sure if it was deliberate but the lemon sorbet was very runny, more like a drink! Overall, great experience

Date of visit: August 2019
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Reviewed August 11, 2019 via mobile

We found this pizzeria after visiting the Panteón and the Miradouro da Luzia... great rucola salad, bruschetta, and pizzas (san daniele, funghi, quattro formaggi). Bit of a queue but definitely worth it.

Date of visit: August 2019
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Reviewed August 6, 2019

Located across from the Santa Apolónia station, a wonderful find! Highly recommended. Best wood oven pizza and an excellent view, especially from the covered patio. It wasn't a terribly warm day, but the cooling misters felt nice and helped stay comfortable. The prices are very...reasonable. For dessert, we had the Panna cotta which was excellent, not too sweet and the right texture. Also ordered the "Salada de morango" (Strawberry salad) - a simple dish of strawberries with a lemony minty dressing, it was a nice lower-calorie pick. We were a little late in the afternoon and some of the staff seemed tired, but our server was great - pleasant, very attentive, patient in translating the menu and also photobombing our picture. All in all, an outstanding experience. We will likely go back again.More

Date of visit: August 2019
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Questions & Answers
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K H
December 24, 2017|
Answer
Response from diogos344 |
It just takes mozzarella, figs and Parma ham.
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FlyingSquirrelcat
July 20, 2017|
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Response from fguim | Reviewed this property |
No, it's so popular that it's never had bookings. But if you go early (12h30 lunch or 19h30 dinner) you should be ok.
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