I decided to book this restaurant via email a week prior, as I had a great meal here approximately a year ago.
We booked for 8pm and arrived at most, 3 minutes late. Upon arriving, we were "greeted" by a gentleman on the door and...I proceeded to give my name and details of my booking. To my astonishment, he then advised, incredibly rudely, that because we were late, he had given our table away to other waiting customers who hadn't booked and were waiting in a queue on the door. He then went on to advise that if we wanted to eat there, we could come back in an hour and a half!!! "If we wanted to eat there?" I wouldn't have gone to the trouble of booking if I didn't want to eat there! He concluded by saying that there was nothing that he could do and that we should go elsewhere! Does this restaurant give lessons in customer service from watching old videos of Fawlty Towers, I had to ask myself!
In conclusion, I wouldn't waste your time here as they are bereft of any notion of customer service.More