We were travelling to Lisbon for Christmas holidays and we made a reservation through the website with more than 2 weeks in advance. We received a confirmation email (specifically saying: "Sua reserva está confirmada! Tudo está pronto, nos vemos em breve!"). We called on the...same day to check if it was possible to delay the reservation by 30 minutes and we learnt we didn't have any reservation. They claimed we had received an email asking for payment and because they didn't get any answer they decided to cancel the reservation. We didn't received any email (not even in the junk box) and we had an email specifically saying the reservation was confirmed, how could we expect they were going to send different emails later... They didn't offer an alternative. It was new years eve and we ended up having no reservation while we had booked it with 19 days in advance.More