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Ratings and reviews

#689 of 4,586 Restaurants in Lisbon
RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
$25 - $35
CUISINES
American, Bar
Special Diets
Vegetarian Friendly, Gluten Free Options
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meals, features, about

Location and contact

Baixa, Rossio & Restauradores
0.2 miles from Rossio Square
Reviews (4,638)
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78
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Traveler rating
650
523
216
63
78
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Reviewed 4 weeks ago

Its been years since we had been to Hard Rock cafe and i must say we enjoyed it.As always plenty of choices served by efficient friendly staff and very tasty burgers what more could you ask for

Date of visit: October 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marian Fitzgerald, General Manager at Hard Rock Cafe, responded to this reviewResponded 4 weeks ago

Dear Sligoinian, Thank you for the 5 stars rating and feedback! We are glad to know that you really enjoyed our service and atmosphere as well as the service of our staff. Hope to you again in Hard Rock Cafe Lisboa.

Reviewed October 29, 2023

Had to wait around 25 minutes for a table on a Sunday evening, but that seems standard for the majority of Hard Rock Cafes. Service was friendly and attentive. Our food & drinks came fairly promptly and were good quality. Vegetarian options across Hard Rock...Cafes are very limited - I wish they would include more vegetarian choices, so this was a disappointment as I had to have a sharing starter for a main course. Apple cobbler was great, one of our favourite desserts and definitely enough to share between two people! Some of the food/drinks are overpriced, but you’re paying for the experience so you don’t mind splashing out occasionally. Good atmosphere in the restaurant and would return if in Lisbon again.More

Date of visit: October 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marian Fitzgerald, General Manager at Hard Rock Cafe, responded to this reviewResponded October 30, 2023

Dear Nicola_W_0108, Thank you for the 4 stars rating and feedback! We are glad to know that you really enjoyed our service and atmosphere. Hope to you again in Hard Rock Cafe Lisboa.

Reviewed October 27, 2023

Staff were helpful and food was good! You know exactly what you are getting which is a bonus in a new country.

Date of visit: October 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marian Fitzgerald, General Manager at Hard Rock Cafe, responded to this reviewResponded October 30, 2023

Dear csc860, Thank you for the 4 stars rating and feedback! We are glad that you enjoyed your experience with us and also our staff and food! Looking forward to seeing you soon in HRC Lisboa again.

Reviewed October 17, 2023 via mobile

This was one of the busier Hard Rocks we have been to which is good- we like the atmosphere. Food was exactly what you would expect from a HRC and can’t complain. Really good service too.

Date of visit: October 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marian Fitzgerald, General Manager at Hard Rock Cafe, responded to this reviewResponded October 24, 2023

Dear mso1903, Thank you for the 4 stars rating and feedback! We are glad that you enjoyed your experience with us and service provided by our staff! Looking forward to seeing you soon in Hard Rock Cafe Lisboa again.

Reviewed October 13, 2023

The Hard Rock is has the Hard Rock does. Although one of the smaller cafes, one of the better ones. A few more memorabilia wouldn't go a miss.

Date of visit: October 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marian Fitzgerald, General Manager at Hard Rock Cafe, responded to this reviewResponded October 24, 2023

Dear Adventure529929, Thank you for the 4 stars rating and feedback! We are glad that you enjoyed your experience with us and our memorabilia! Looking forward to seeing you soon in Hard Rock Cafe Lisboa again.

Reviewed October 8, 2023

They seem to get Unity which is good. Waiter was nice, wish I wrote down his name. We were there on September 13th, evening. They have a coin machine which is cool. Rock shop staff friendly enough. There is a security guard, he means business....:-). We shopped and then went back to use the restroom but it was all good.More

Date of visit: September 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marian Fitzgerald, General Manager at Hard Rock Cafe, responded to this reviewResponded October 13, 2023

Dear Tammy, Thank you for the 4 stars rating and feedback! We are glad that you enjoyed your experience with us and the service of our staff! Looking forward to seeing you soon in Hard Rock Cafe Lisboa again.

Reviewed September 20, 2023 via mobile

It was quiet, not a single thing done for my birthday there. Simple , food average and not a great experience compared with sooo many Hard Rock Cafe experiences I have had in the USA, Australia, Italy, Asia and so on! Get a grip hard...rock, very disappointing indeed!More

Date of visit: September 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marian Fitzgerald, General Manager at Hard Rock Cafe, responded to this reviewResponded October 3, 2023

Dear Jean M, Thank you for sharing your feedback. We truly apologize for your not so Hard Rock experience with us, we try to give the best service all the time, therefore apologies we didn`t meet your expectations this time. We hope for a second...More

Reviewed August 29, 2023 via mobile

Been to many Hard Rock Cafe’s all over the world Lisbon did not disappoint it was of a high standard nice table up stairs food was good and the staff very attentive.

Date of visit: August 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marian Fitzgerald, General Manager at Hard Rock Cafe, responded to this reviewResponded September 5, 2023

Dear Kaz1130, Thank you very much for your positive feedback and 5 star rating! We look forward to welcome again soon. Best regards

Reviewed August 26, 2023

This was a pre booked birthday dinner- I put notes in the reservation to say it was a birthday- it was ignored completely. We asked to be seated upstairs and were lied to that all seats were reserved it taken there. When the waiter eventually...told the truth and say us there- there were many seats free for two hours- then the waitress took my husband’s starter away as he was eating it and sat down his main- as it was ‘already in her hand’!! The manager gave us a round of drinks to apologise but still it cost 90 euros and there was no acknowledgment of his special day- not the usual hard rock service- will not return as no personal touches and lied to our faces- disappointed.More

Date of visit: August 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marian Fitzgerald, General Manager at Hard Rock Cafe, responded to this reviewResponded September 5, 2023

Dear Aisling Paisley, Thank you for taking time to share your feedback with us! We are very sorry to hear you had a less than perfect time on your birthday. We try to give the best service all the time, therefore apologies we didn`t meet...More

Reviewed August 26, 2023

We attended on 25/8/23 for lunch after a city tour. We were 2 adults and a teenager. On arrival we were greeted and taken to a table on the raised platform by the indoor Hard rock sign. A good table for looking around and photos...near the sign. Our waiter introduced himself and quickly got our drinks and took our orders. Drinks were nice and cold and burgers cooked exactly as we asked. Cannot fault the place at all. And of course we "got the T shirt" on the way out. Appologies for not remembering our servers name but he was a credit to the cafe. If I return to Lisbon i'd definately eat here againMore

Date of visit: August 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marian Fitzgerald, General Manager at Hard Rock Cafe, responded to this reviewResponded September 5, 2023

Dear Rugbymetalman, Thank you very much for your feedback and 5 star rating! We are glad to see that you enjoyed your experience in our cafe. We look forward to welcome again soon. Best regards

Reviewed August 25, 2023 via mobile

Came here with my parents to have a drink and also to enjoy the music. Because I’m part of the Hard Rock was one of the reasons that I wanted to visit the place. We where located to have a seat on the stage and...the service was excellent. Would definitely come back again!More

Date of visit: August 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marian Fitzgerald, General Manager at Hard Rock Cafe, responded to this reviewResponded August 28, 2023

Dear Janwillem, Thank you for the 5 stars rating and feedback! We are glad that you enjoyed your experience with us as well as our environment and service. Looking forward to seeing you soon in HRC Lisboa again.

Reviewed July 24, 2023 via mobile

I tried to visit a Hard Rock Cafe when I visit a new city. This place was situated slightly away from the main thoroughfare. Quickly shown to a seat and served nicely and promptly. They had a good menu with Portuguese options as well. I...had a milkshake, lemonade, burger and cheesy chips All were served very quickly and very delicious. Good atmosphere with sport on the main screen.More

Date of visit: July 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marian Fitzgerald, General Manager at Hard Rock Cafe, responded to this reviewResponded July 25, 2023

Dear Andy, Thanks for your recent review of Hard Rock Cafe Lisboa. We are glad to hear that you had a good time when you visited us and that you enjoyed our service and atmosphere. We look forward to welcoming you back very soon!

Reviewed July 18, 2023

This location looks rockin' awesome with the car hanging in wall. Staff was nice. Waiting time was okay. We would come back if we are again to Lisboa

Date of visit: July 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marian Fitzgerald, General Manager at Hard Rock Cafe, responded to this reviewResponded July 19, 2023

Dear Zalewski, Thank you for the 5 stars rating and feedback! We are glad that you enjoyed your experience with us! Looking forward to seeing you soon in HRC Lisboa again.

Reviewed July 17, 2023

Evening started well, ordered drinks at the bar whilst waiting on table which we booked for 9pm as out with my 11yr old daughter. Bar service slow as two workers covering drinks for the whole restaurant but they were lovely and understandable the time it...took, as under staffed. Got took to our table at 9pm, I asked could I also see the childrens menu. To be questioned about the age of my daughter, server was so rude! I was advised only children under 10 could eat as a child? Hard Rock therefore are not family friendly! Ordered off the main menu for everyone, food eventually arrived 10pm, took 1 hour!! The starter we ordered didn’t arrive, totally missed along with drinks. My main Chicken burger, meat over cooked hard and dry, awful. We ate and left, so many nicer restaurants in Lisbon. Don’t waste your money or time.More

Date of visit: July 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marian Fitzgerald, General Manager at Hard Rock Cafe, responded to this reviewResponded July 19, 2023

Dear 151clareb, Thank you for taking time to share your feedback with us! We are sorry to know that you had a less than perfect time. We try to give the best service all the time, therefore apologies we didn`t meet your expectations this time....More

Reviewed July 12, 2023

This restaurant was conveniently located within a short walk of our hotel. Yes the food and drinks were pretty typical of the Hard Rock chain. The interior was extremely nice and spacious. Good service. Highly recommended if you are a Hard Rock fan.

Date of visit: June 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marian Fitzgerald, General Manager at Hard Rock Cafe, responded to this reviewResponded July 13, 2023

Dear Kim, Thank you for visiting our Cafe here in Lisbon, we appreciate all guest feedback and thank you for taking a moment to review us on Tripadvisor. We hope you give us another chance in the future at one of our locations.

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Questions & Answers
Ask a question
bethrosedavies
August 18, 2019|
AnswerShow all 4 answers
Response from jose g | Reviewed this property |
No, they don’t accept reservations
0
Votes
lisamc92
May 12, 2019|
AnswerShow all 7 answers
Response from mellowkenny | Reviewed this property |
Mains will run you around £17/€19 average a dish, drinks can be a little more pricey than the local bars. I would advise booking, you could either phone or reserve a table online via Open Table, just search this with Hard... More
1
Vote
James M
April 14, 2019|
AnswerShow all 4 answers
Response from SquizyTaylor | Reviewed this property |
Sorry I took so long to answer, yes they do. I am not a beer drinker, luckily most bars have cider as an alternative now days.
0
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HARD ROCK CAFE, Lisbon - Baixa, Rossio & Restauradores - Menu, Prices & Restaurant Reviews - Tripadvisor

Frequently Asked Questions about Hard Rock Cafe

Hard Rock Cafe is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 4
  • Service: 4.5
  • Value: 3.5
  • Atmosphere: 4.5