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RATINGS
Food
Service
Value

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PRICE RANGE
$12 - $19
CUISINES
Belgian
Special Diets
Vegetarian Friendly
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meals, features, about
Reviews (420)
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26
10
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8
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8
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Reviewed April 11, 2022

We normally love Jilles but today the waiter forgot us so we had to wait 45 minutes for a potato dip (a terrible mishmash of fluffy potato, squid für no reason and thick cheese sauce) and extremely spicy chicken wings. And then the waitress had...no change. A terrible experience.More

Date of visit: April 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed July 18, 2021

We love this place! Specially because they provide and pay attention to gluten free options. If you are intolerant, you can enjoy a meal here without stress. I ordered a burger with BBQ sauce and the waitress came back to inform about the gluten in...it. She offered to change it with a different sauce. I mean.. this right here, TOP service with a smile!More

Date of visit: July 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Jilles_BeerBurgers, Marketing at Jilles Bier & Burgers, responded to this reviewResponded July 26, 2021

Happy to help! Thank you so much for the kind words. :-)

Reviewed July 30, 2020

9 o clock sitted down in 4, 10.30 our 2 salads and 2 hamburger are not arrived yet... all our beers are finished and they don’t carry the other beers We ordered.... what a f**k

Date of visit: July 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Jilles_BeerBurgers, Marketing at Jilles Bier & Burgers, responded to this reviewResponded August 17, 2020

Hi Lorenzo, we're very sorry about the waiting time! We want to give the best service and burgers, our apologies.

Reviewed July 29, 2020

Worst service ever. We waited 40 minutes with a baby just to someone came to collect our order. 40 minutes because we asked for someone to please collect our order. No one bothered with us at all, they collect orders from people arriving after us....Rude staff and the service seems like they are doing us any favor.More

Date of visit: July 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Jilles_BeerBurgers, Marketing at Jilles Bier & Burgers, responded to this reviewResponded August 17, 2020

Hi Filipa, we're very sorry to hear! We will definitely discuss this with our team. Our apologies!

Reviewed November 5, 2019

Let me start by saying the various "beef" burgers are really nice. However, both the chicken and pork burger (same price as beef) are horrible processed meat (like a McNugget). Not what you would expect especially for the price. Stick to the beef and you...will be happy.More

Date of visit: May 2019
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Jilles_BeerBurgers, Public Relations Manager at Jilles Bier & Burgers, responded to this reviewResponded November 12, 2019

Hi Kand1nsk1, sorry to hear that you didn't like our chicken and pork burgers. We strive to serve the best quality burgers, even when we opt for chicken burgers instead of chicken filet. Thanks for the feedback, we will use it to alter our services!

Reviewed October 4, 2019

Good quality burger, crispy bun but the fries ( def. not twice fried ) were rather boring. Price rather high if you compare with other hamburger restos ( like Ellis Gourmet Burger ). Excellent and abundant choice in beers. The friendly and only waitress looked...very tired but she was doing her utmost best to keep everything organised . A resto of this size and service really could do with extra help! My menucard was torn and had smudges on it.Not very appealing to say the least.More

Date of visit: October 2019
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Jilles_BeerBurgers, Public Relations Manager at Jilles Bier & Burgers, responded to this reviewResponded October 6, 2019

Hi Sabine, thank you so much for the review and the constructive feedback. We will use it wisely!

Reviewed August 20, 2019 via mobile

We visited the Jilles Beer & Burger, at around 8:20pm. As you enter the outside area there is a sign to wait to be seated. We were waiting here for nearly 10 minutes before a young man approached us. He was moody all through out...our visit and did not take us to a table just shrugged to choose a seat outside. We were not given menus until a different waiter noticed us and asked if we were okay. The food is quite expensive for what you get. A burger with salad and no fries starts at €15! We eventually had our order taken and our food came quite fast, but this might of been because they close at 9pm (which we did not know until googling) and the waiters began to rush around cleaning as we ate. Nobody told us they were closing. We were not brought serviettes or cutlery and they got my friends drink and food wrong. My friend ordered nachos and they came with nothing on!! €8 for a bowl of nachos with no cheese or sauce? We complained and this was corrected. Although, the staff do not seem happy to help and act as though you are a burden. I ordered the cheesy nelson burger which had a revolting sauce that seemed like they had just plopped tomato pizza base sauce in a burger. The meat was chewy and I had a mountain of greens of ridiculous size in the bun too. Finally, the only time our waiter seemed happy was when I asked to pay. Overall, I would not recommend this place. We left annoyed as our total came to over €30 for what seemed like nothing. A V O I D!!More

Date of visit: August 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Jilles_BeerBurgers, Public Relations Manager at Jilles Bier & Burgers, responded to this reviewResponded August 22, 2019

Hi Chloe, sorry to hear about your terrible experience. We totally understand why you feel this way, we're not happy about this either. We will investigate what went wrong, pass your feedback on to the staff and make sure this never happens again! Thank you...More

Reviewed August 3, 2019

It was nice, the chicken wings were great. Charming staff. They might be working a bit to much though. We went there late once and they seemed a bit grumpy and tired.

Date of visit: July 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Jilles_BeerBurgers, Public Relations Manager at Jilles Bier & Burgers, responded to this reviewResponded August 19, 2019

Thanks a lot, Amelia!

Reviewed July 21, 2019 via mobile

We have been there three times in the last two years - no improvement. Absolut chaotic organisation. Can‘t take an order properly. Clean the tables after ages. They do not watch the door, in the time we were there, more than ten people went because...they were not seated ... You have to ask different waiters to order ... in total - a nightmare. Food is ok, nothing to get mad about. Its a shame because the location is very good.More

Date of visit: July 2019
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Jilles_BeerBurgers, Public Relations Manager at Jilles Bier & Burgers, responded to this reviewResponded August 22, 2019

Hi there, sorry to here we let you down once again. We are aware of our staff issues and are working hard to solve them. Thanks for the feedback! It shows us that there is still a lot to be done, so we will put...More

Reviewed July 17, 2019 via mobile

Arrived at 20:00 on a weekday in school holidays so you’d expect a well oiled service machine but no.... The waitress was borderline grumpy, the service slow and I heard a lot of apologies about the wait around me. The menu is fun with beer...matched to the burgers. The burger was not bad but not great either and definitely not a premium version of burgers. In fact, the sauces are nice, the beef less so. The chips tasted bland. Overall, expensive for the quality and service.More

Date of visit: July 2019
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Jilles_BeerBurgers, Public Relations Manager at Jilles Bier & Burgers, responded to this reviewResponded August 22, 2019

Hi there, sorry to hear we couldn't convince you! Thanks for the feedback, we will put it to good use!

Reviewed June 14, 2019 via mobile

Enjoys our meal here, burgers (as name would suggest) were particularly good. In fact, I'd go as far as to say this was the best burger l've ever had! Fries, coleslaw and selection of beers all good too. Highly recommend this to anyone who doesn't...want to break the bank!More

Date of visit: June 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Jilles_BeerBurgers, Public Relations Manager at Jilles Bier & Burgers, responded to this reviewResponded June 18, 2019

Thank you very much, Kathleen. We're very pleased to hear!

Reviewed April 29, 2019

We arrived there on an extra windy Saturday, with a baby, a 3-year old and an impaired person in a wheel-chair and we had a great time. The staff was nice, there was a place for the kid(s) to play and the wheelchair plus baby-carriage...could get in easy enough. But most important: the burgers tasted excellent! You had a lot of varieties to choose from, and all of them were happy with their choice. I had an Italian style burger with pine-nuts, sun-dried tomatoes and pesto. My wife had a wasabi-chicken burger and my mother-in-law a vegan burger with hazelnut for beef! The 4th was something spicy, I'm afraid I forgot details here. Together with drinks and a meal for the kid, all of this set us back exactly 100 EURO's.More

Date of visit: April 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Jilles_BeerBurgers, Public Relations Manager at Jilles Bier & Burgers, responded to this reviewResponded May 1, 2019

Thanks a lot for your feedback!

Reviewed April 8, 2019

Simply don't waste your time here! They took up our order of 2 Drinks, 2 burgers and nachos to share without even writing it down which made us suspicious. 5 minutes later we got our Drinks so we didn't spend much more thought on it....After 60 minutes we still didn't get our Burgers so we asked how much longer it will take. They told us that they didn't take any order from us other than the 2 Drinks. Instead of offering something as a compensation, they instead gave us a bill for our 2 Drinks and didn't Retake an order for our Food. If someone came to our table, apologised for the unconvenience and offered to take an order with a discounted Price or the nachos for free or whatever, it would have been ok and we still would have eaten our burgers without much complaining... I can only rate the Service and the Service is the most miserable I have ever witnessed in a Restaurant... They were completly overwhelmed and the Restaurant was maybe half full during lunch time.. They forgot orders left and right and they dropped Food, which spilled on the customers. They just gave him a dry kitchen towel to clean off hot dipping Sauce or chili that has been spilled all over his clothes by one of the Services.. Would never recommend anyone to waste their time there, Ostende has so many nice Restaurants to offer! Take a look at them instead!!More

Date of visit: April 2019
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Jilles_BeerBurgers, Guest Relations Manager at Jilles Bier & Burgers, responded to this reviewResponded May 2, 2019

Hi, we're very sorry for your bad experience. We'll discuss this with our team!

Reviewed February 21, 2019 via mobile

We happened on this place by chance. A cold February night and a burger and beer seemed like a great idea. And how right we were here! The menu is the little booklet and the choice of burgers is fantastic and each burger has a...recommended beer to go with it! How neat is that? The burgers were fabulously well cooked service was rapid and the chips and onion rings that came with it was very tasty. Highly recommended.More

Date of visit: February 2019
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Jilles_BeerBurgers, Public Relations Manager at Jilles Bier & Burgers, responded to this reviewResponded February 26, 2019

Thanks a lot for your nice words!

Reviewed August 18, 2018

We had dinner on the terrace outside, with a nice view over the beach and sea. I had a spicy burger, it was delicious. I'm not fond of bread, but the bread of this one was really good, a kind of whole wheat. The fries...and fried onion rings were very good too, and the choice of Belgian beers is impressive. In the menu, they also advice a particular beer for each choice.More

Date of visit: August 2018
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JILLES BIER & BURGERS, Ostend - Menu, Prices & Restaurant Reviews - Order Online Food Delivery - Tripadvisor

Frequently Asked Questions about Jilles Bier & Burgers

Yes, Jilles Bier & Burgers offers takeout services.

Jilles Bier & Burgers is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 3.5
  • Service: 3.5
  • Value: 3