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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

Special Diets
Vegetarian Friendly
FEATURES
Takeout, Accepts Credit Cards, Outdoor Seating, Wheelchair Accessible
Reviews (111)
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Reviewed October 24, 2023

I came here a couple of days ago around 6:30 pm. A young woman with very bad face and attitude was serving. I ordered the biggest €5 ice cream and I got a ridiculous amount of ice cream. I had to ask her : Are...you sure that ice cream is €5? She replied : "Yes" . And he looked down at me. I never come back here again. Awful experience. Sono venuto qui un paio di giorni fa intorno 6:30 pm. Una giovane donna con faccia molto cattiva e atteggiamento stava servendo. Ho ordinato il gelato più grande da €5 e ho preso una quantità ridicola di gelato. Ho dovuto chiederle : Sei sicuro che il gelato costa €5? Lei rispose : "Sì", con viso di disprezzo. Torno mai più qui. Esperienza terribile.More

Date of visit: October 2023
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Management response:Responded October 25, 2023
Google Translation

mi dispiace I am sorry

Reviewed September 6, 2023

Brilliant ice cream - the best I’ve had in Italy - with generous serving sizes. And the service is exceptionally warm. I strongly recommend a visit.

Date of visit: September 2023
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Management response:Responded September 7, 2023

Many thanks for the review. Molte grazie per la recensione.

Reviewed July 5, 2023 via mobile

They have some really unique gelato flavors and combinations here! We enjoyed getting to find the one that is perfect for us. The staff was very helpful and seemed to enjoy serving the many folks who show up because of their great position at the...entrance of town from the train station. Definitely recommend!More

Date of visit: July 2023
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Reviewed June 11, 2023

I had gelato many times on our trip to Italy, and at least half a dozen in Lucca, and this gelateria was the best. None of the others in Lucca even came close. This place is amazing. Choices, taste, service , and seating! Just look...at the pictures others have posted of the selection. There are close to 30 different kinds of gelato. I had several, but the meringue one was unique..as I never saw it elsewhere. The gelato tasted like marshmallow cream…and then you had the bits of crunchy meringue. The fellow behind the counter, who might have been the owner, was friendly and helpful, and, unlike most of the other gelaterias in Lucca, dished it out the right way by taking good amount of the gelato and the topping in the spatchula, and then mushing and swirling it together before putting it in your cup or cone. The Gelateria also had a nice outdoor seating area …unlike most gelateria’s where you have to eat as you walk!. Definitely make it a point to stop here at least one…or twice…or more !More

Date of visit: May 2023
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Management response:Responded June 12, 2023
Google Translation

Thank you for the nice review, we are glad you were satisfied with the quality and service. Thank you and...More

Reviewed August 29, 2022

Delicious gelato. Many flavors. Excellent service. Tables to sit at right outside. Try the ricotta e pistacchio and also the nocci è ficchi. Out of this world.

Date of visit: August 2022
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franco f, Proprietario at Gelatiamo, responded to this reviewResponded August 30, 2022

Molte grazie per la recensione. Many thanks for the review.

Reviewed September 7, 2020

Got the cheesecake and hazelnut chocolate flavours abd it was the best gelato ive had in all of italy!

Date of visit: September 2020
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
francof2000, Chef at Gelatiamo, responded to this reviewResponded October 3, 2020

Many thanks for the review.

Reviewed July 21, 2019

An extended family group of 8 of us squeezed into this little corner shop on the edge of the walled city of Lucca and the staff patiently waited whilst we all chose our flavours. Sat outside to eat the delicious cones - no complaints at...all! for 2 Euros each, we all had excellent ice creams. The walnut and fig flavour mixed with lemon sorbet was a really winning combo.More

Date of visit: June 2019
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francof2000, Proprietario at Gelatiamo, responded to this reviewResponded July 22, 2019

Many thanks for the nice review

Reviewed July 10, 2019 via mobile

We found this place central in Lucca and bought ice cream. The ice cream is fresh but you should still think twice. The prices are equal to other places, but the cups were only scraped with ice at the sides and there was a huge...hole beneath where there was only air in the cups - and there was literally no top on the cup. That is a typical sign of cheating off tourists - and you should go to a place where you would get your value’s worth.More

Date of visit: July 2019
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
francof2000, Proprietario at Gelatiamo, responded to this reviewResponded July 12, 2019

I'm sorry, the cup may have been bad. If you return I will be happy to offer you an ice cream. Best regards

Reviewed August 25, 2018 via mobile

Visited Lucca today which was our last day in Italy and had the best ice cream at this gelateria. We had so many mediocre ice creams on our travels through Tuscany. Only now we know why so many people praise Italian ice cream.

Date of visit: August 2018
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francof2000, Proprietario at Gelatiamo, responded to this reviewResponded September 21, 2018

Thanks for the good review Goodbye

Reviewed May 30, 2017

Before coming to this place we have looked over some other cafés. But in Gelatiamo the manager behind the counter looked so charming that we decided to stop here and we were not disappointed – great service, nice gelato and very comfortable sitting area outside.

Date of visit: May 2017
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Reviewed September 18, 2016

Simple gelateria on a not so touristy street with a few tables outside. Try the chocolate ice cream with black pepper and orange, or noci e fichi (walnuts and figues)!

Date of visit: August 2016
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Reviewed July 31, 2016

Situated just behind the city walls if you're coming from the train station, you can't miss this cute little place. I loved their Kinder and cheesecake flavors.

Date of visit: August 2015
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Reviewed August 18, 2015

Stopped here for a break from our cycling round the wall and to cool down. The Gelato was lovely although the chap serving was pretty gruff and the toilet was out of order. definitely try the mint choc - very gooey chocolate - yum !

Date of visit: July 2015
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Reviewed July 12, 2015

We went to Gelatiamo based on a suggestion in the Rick Steves' Italy tour guide. The day was hot, the gelato quite good. We were glad that we stopped in!

Date of visit: July 2015
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 9, 2015 via mobile

Do try the chocolate - orange - icecream!! The man behind the counter was serious and not so friendly. Didn't smile at all... But that all was forgotten once we tasted the gelato...!

Date of visit: July 2015
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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GELATIAMO, Lucca - Menu, Prices & Restaurant Reviews - Tripadvisor

Frequently Asked Questions about Gelatiamo

Yes, Gelatiamo offers takeout services.

Gelatiamo is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 4.5
  • Service: 4
  • Value: 4
  • Atmosphere: 4