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Hard Rock Cafe

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Ratings and reviews

Certificate of Excellence2015 - 2016 Winner
RATINGS
Food
Service
Value
Atmosphere

Location and contact

About
Hard Rock Cafe is a global phenomenon with 185 cafes that are visited by nearly 80 million guests each year. The first Hard Rock Cafe opened on June 14, 1971, in London, England, and from there the brand has expanded to major cities and exotic locations around the world.
Special Diets
Vegetarian Friendly
Meals
Lunch, Dinner, Brunch, Late Night
CUISINES
Italian, Mexican, American, Southwestern, Bar, Pub, Central American
FEATURES
Reservations, Seating, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi, Accepts Credit Cards, Table Service
Reviews (3,350)
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819 results
Traveler rating
352
264
109
50
44
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LanguageEnglish
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Traveler rating
352
264
109
50
44
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Reviewed yesterday

I know, we’re in Italy, right? But Hard Rock gave us that little taste of America we needed. We loved the atmosphere and memorabilia. Our server was the best, even sitting down with us to take our order as I told her it was going...More

Date of visit: July 2019
Thank Karen M
BisogniAlessio, General Manager at Hard Rock Cafe, responded to this reviewResponded today

Good Morning Karen, I would like to thank you for taking the time to let us know about your experience here in Florence and we are very happy that you had a great service and you loved our new milkshake. We hope you will have...More

Reviewed 1 week ago

You know what you get with a Hard Rock, so you don't need a review of the food and drink as it's the same at every one. I will say, that while the restaurant and store staff were all excellent, the bar staff left a...More

Date of visit: July 2019
Thank Ich_Bin_Bert
BisogniAlessio, General Manager at Hard Rock Cafe, responded to this reviewResponded 1 week ago

Good Morning Ich_Bin_Bert, First of all I will like to thank you for visiting our Florence location and thank you for taking the time to let us know about your experience during your visit. I 'm so sorry to hear that we have not met...More

Reviewed 2 weeks ago

This was the third time I've been to a Hard Rock Cafe, each time it never disappoints! Very friendly staff, excellent food and drinks, what more do you want. In fact, we enjoyed it so much we went twice, and staff remembered us.More

Date of visit: June 2019
Thank Marem378
BisogniAlessio, General Manager at Hard Rock Cafe, responded to this reviewResponded 2 weeks ago

Good Morning Marem, I would like to thank you to take the time to let us know about your fantastic experience. I am glad that our staff recognized you and that you have enjoyed our Food and Drink. I am hoiping you will have the...More

Reviewed 3 weeks ago via mobile

From the decor of the restaurant to the quality of food, it was excellent. Happy people with really food service. Really pleasant experience, we really enjoyed our time there!

Date of visit: June 2019
Thank Elena K
BisogniAlessio, General Manager at Hard Rock Cafe, responded to this reviewResponded 3 weeks ago

Hi Elena, We are glad that you had a such good time in our cafe. Thanks to take the time to let us know about your experience and we are hoping to see you again in the near future. Have a fantastic day!!!

Reviewed 4 weeks ago via mobile

We’d eaten in the HardRock in Rome so only called in the Florence Hard Rock for drinks (and ti but the obligatory fridge magnet and shot glass for my collection!) It’s a lovely place, the part we had our drinks was nice and chilled but...More

Date of visit: April 2019
Thank cazbatt
BisogniAlessio, General Manager at Hard Rock Cafe, responded to this reviewResponded 3 weeks ago

Hello thank you for your loyalty to to HardRock and thank you for visiting our florence Cafe. We appreciate you giving us a positive review and to know that you had a good time . We hope you will be able to be back soon...More

Reviewed 4 weeks ago via mobile

I have been into a lot of Hard Rock Cafes but this one was beautiful. The service was exceptional and I asked if they did Lemon Spritz and they didn’t but made me one which was delicious. It made a nice change from Pizzas and...More

Date of visit: June 2019
Thank sandym247
BisogniAlessio, General Manager at Hard Rock Cafe, responded to this reviewResponded 4 weeks ago

Hello Sandy Thank you so much for your visit and thank you for your review. We appreciate your positive feedback and we hope you will be able to come back soon. Have a great day .

Reviewed 4 weeks ago

Was here in May and had a great time! The service was great and the people working there were fantastic. Gioele is an excellent customer service person willing to assure you get what you need. Personality is outstanding. Food: I would not say the worlds...More

Date of visit: May 2019
Thank Tim K
BisogniAlessio, General Manager at Hard Rock Cafe, responded to this reviewResponded 4 weeks ago

Hi Tim, I would like to thank you for your feedback, and I am glad that you had a great experience and I will pass your nice words to Gioele. I am hoping you will have a chance to visit us again soon. Have a...More

Reviewed 4 weeks ago

Booked in on our visit to Florence, as a change from Italian food and to watch a live band. Food although good was rather on the expensive side for burgers. Service intermittent. Left before the band played, as they had no published gig time and...More

Date of visit: May 2019
Thank owek20
BisogniAlessio, General Manager at Hard Rock Cafe, responded to this reviewResponded 4 weeks ago

Hi Thank you for visiting our location and thank you for taking the time to let us know about your experience. I'm so sorry if we did not met your expecation. We value our guest and we work to improve every day. I hope you...More

Reviewed June 5, 2019

Its always great to go to a Hard Rock and especially in Florence! Can't remember now what we had to eat but as we are vegetarians its always a pain eating abroad, but we obviously found something, probably a burger.

Date of visit: September 2018
Thank Lydia E
BisogniAlessio, Direttore generale at Hard Rock Cafe, responded to this reviewResponded June 5, 2019

Hello Lydia Thank you for sharing your great experience. We hope you will be back to visit our cafe again. Have a great evening

Reviewed May 27, 2019 via mobile

We stumbled in the Hard Rock Florence in search of a Coke fix with free refills. Got lucky with it being Happy Hour. And having Haetano for a bartender! Great guy, and he made the experience awesome.More

Date of visit: May 2019
Thank TedandKaren
BisogniAlessio, General Manager at Hard Rock Cafe, responded to this reviewResponded May 28, 2019

Hello Thank you for visiting our Florence Cafe and thank you for sharing your great review. We are happy that you had a chance to take advantages and enjoy the happy hour. I agree Gaetano is a a great gay and he is passionate about...More

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Nearby
Duomo
Florentia, as it was called by Latins, is permeated by
an eternal beauty spread in all corners of the city.
The historic center is characterized by the immensity
of the Duomo, able to transport tourists into the
brightest age of Florence: the Renaissance. Who does
not know the Brunelleschi Dome, San Giovanni
Baptistery and the Giotto’s Campanile? Everything is
enclosed here and it would be easy to imagine the city
...More
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Questions & Answers
Ask a question
catapy
April 4, 2018|
AnswerShow all 3 answers
Response from ddhiscock | Reviewed this property |
Yes, there were TVs.
0
Votes
Kristine J
August 20, 2017|
Answer
Response from michaelhD3446FY | Reviewed this property |
Yes, this HRC establishment does provide live music on stage during the weekend; it best to check out on the website performance, time and date.
0
Votes
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