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The place and the atmosphere are very much of my liking and I would have scored it a lot more if it wasn't that customer service had been extremely poor. I believe that customers should be pleased when and if possible, as I have worked...in costumer service all my life I understand that at times could be difficult, but this wasn't the case.
In fact, my friend and I arrived to an empty pub, little we thought the waitress would have asked us to sit at a different table as that one was for four customers. To be fair she looked non-existent in the room as she didn't come around anymore if not just to tell us not to sit at that table, which looked ridiculous to me. Not to mention that there were other unoccupied tables for four people in the room.
As I expressed my disappointment to whom I believe to be the owner, the waitress came at the table to confront me, which I found very rude and unbelievably arrogant.
On top of that, she has never apologised, but with such a cockey attitude she wanted me to apologise because my request was absurd to her. HILARIOUS.
Of course it goes without saying it that the many empty sits we found when arrived were still to be occupied when we left. There were so many table at people's disposal that I find foolish to deny a sit to a customer and then also argue with the customer when you can satisfy the request blatantly easily.
Surely they kept their empty tables free for other customers to come, but they surely lost two customers and everyone I know as I won't recommend the place to any of my friends, acquaintances or whoever ask me for recommendation on where to go around CataniaMore
Date of visit: January 2020
dorolica, Proprietario at Mosaik Beer House & Tea Room, responded to this reviewResponded September 24, 2020
la ringraziamo per il suo feedback.
Ci permettiamo di risponderLe per completezza d'informazione, attenendoci a ciò che realmente...More
Popped in here for a few evening beers whilst on holiday, after finding the place online. A nice range of beers on tap, and even more by the bottle. Great that we could grab a couple of takeouts before we left.
The staff are mega-friendly,...helpful, engaging and clearly know their beer. Really enjoyed chatting with them before we sat down with our drinks.
The place is nicely decked out with lots of beer paraphernalia, with a few candles lit in the evening. Definitely recommended.More
I found there opportunity to chat, good local beer (Grassopper) and a variety of other tap beers.
Also the pulled pork was good (top considering that we are in Sicily).
Shall return to taste all other beers!
For those seeking an alternative to the run of the mill cafe/bars serving Peroni, Moretti and generic Eurobrews, Mosaik is a great option if you're in Catania for a few days.
Dorothea & Fabio behind the bar are both a font (or should I say...tap ?) of knowledge not only about the beers but also the city and surrounding attractions. They couldn't have been more friendly and helpful - though I think that Dorothea actually spoke better English than I did.....
A decent range of regularly changing craft beers on tap - which us CAMRA veterans were able to consume quite easily !, though be advised, these offerings average 7-8% and come in a E5 each. For those that prefer bottles, the beer fridges are well stocked with both Italian & Belgian brands.
A good choice of back ground rock/pop helps create a friendly atmosphere for visitors and locals.
Apparently they also serve tea(!) :-).More