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Ratings and reviews

#252 of 710 Italian in Catania
RATINGS
Food
Service
Value
Atmosphere

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CUISINES
Italian, Pizza, Mediterranean, Sicilian, Southern-Italian
Special Diets
Vegetarian Friendly, Vegan Options
Meals
Lunch, Dinner, Late Night, Drinks
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meals, features
Reviews (1,873)
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All reviews meatballs pizza menu offers nice dinner filomena
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Reviewed November 11, 2023

Great food, great service! My husbands Grandmother used to cook polpettas back at home, so we were looking to experience "true Sicilian Polpette". It couldn't have been better! Great location too! Highly recommend.

Date of visit: November 2023
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Reviewed October 23, 2023

Had a perfect entrecote steak, pasta carbonara and a bottle of etna rosso. The free bread served with olive oil was a nice touch. Friendly service all around.

Date of visit: October 2023
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Reviewed September 23, 2023

The food was very good, the service was very good, however the so called focaccia was pizza base. When we challenged this the manager was very unpleasant and called me a thief. He also said worse which I will not write. Up to that point...I was happy to give a generous tip (more than the cost of the focaccia). An exercise on how not to treat reasonable customers. He was an intimidating bully. He has a lot to learn about service. Bad language was not the answer it simply inflamed the situation. Warning! If you want focaccia, don’t order it at this restaurant.More

Date of visit: September 2023
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Reviewed September 4, 2023 via mobile

The most arrogant owner ever, the slowest service imaginable, and the most obscene plate of (gluten free) pasta ever served. Miserable all round.

Date of visit: September 2023
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Reviewed May 31, 2023

Fantastic place for a nice dinner in Catania. We were a group of 5. We had pizza and pasta. Very tasty and the service was top notch. All the bread you can eat. Excellent place for a true Italian experience!

Date of visit: June 2023
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Reviewed May 21, 2022

Very unfriendly waitress! We left after a few minutes because she treated us very unfriendly. Enough other restaurants with nice waiters and good food nearby.

Date of visit: May 2022
Helpful?1  
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Reviewed May 14, 2022 via mobile

Pasta was amazingly delicious, best in the city but the croquettes were dry and came super late. Staff is nice but rather slow for our standards (the restaurant was empty when we came). Location is nice and prices are fair. We wanted to share our...food and the waitress split it on two plates without us telling her, that was super nice! Must check out!More

Date of visit: May 2022
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Reviewed April 28, 2022 via mobile

Disappointing. This restaurant is on a very hip street with lots of great places to eat out al fresco, first appearance looked good and we sat outside. The male waiter was very friendly but than we had a female waitress and she could not be...bothered with us at all, said no to everything including seeing a wine list as she said they did not have one, ridiculous because we could see them inside on the counter, very lazy customer service. We had meat balls and fish balls, told no again to what we wanted except the one that was twice the price on the menu. When the food came it was tasty but felt underwhelmed, ripped off and the female staff had a chip on her shoulder. Would not go back again.More

Date of visit: April 2022
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Reviewed April 27, 2022 via mobile

A guide from an awesome food and wine tour recommended we went down this street to try different bars and food rather than the main strip. Great idea if you follow the crowds. This place was not overly busy but had Italians in it so...we thought it must be good enough for locals it will be good enough for us. We should have listened to our gut and gone to the busier places…they are busy for a reason. Arrived and met by a lovely waiter who helped us with our broken Italian. He was friendly and recommended a wine. Great start we thought. Sadly down hill service wise from that point. His colleague was rude and gave us the impression that she could not be bothered to give us her time. We asked for the wine list (the place has 25wines plus on display and why we went in!!) She simply said “no” to our request. We thought it was on a QR code like the menu and she didn’t understand so we just accepted it. We later found the wine list inside when we went to pay. Couldn’t be bothered and made assumptions that we would not know anything?? Maybe not but such a shame. We ordered meatballs, after all the place is called meatballs isn’t it?!? Anyway, they were tasty but for what we got they were expensive. The fish in particular 20euro for one dish! Happy to pay normally but this felt like a rip off given what you could get on this street. Food nice enough and wine was ok but I would truly pass it by until they ramp up their service. If you are a local it did look like you get a different experience so it may just be a language thing…sadly we will never know as we won’t be going back.More

Date of visit: April 2022
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Reviewed April 3, 2022

Our B & B manager recommended Polpetteria to us. With it being within easy walking distance and one of the places on the very unique Via Filomena, we were excited by the menu and concept of all kinds of things as meatballs. Speaking English, and...only having a bit of basic conversational and food-related Italian speaking ability, communication was a little tough. Nobody's fault, just a fact. The initial server we had (actually three different people waited on us) was a nice young guy. We talked wine, wanted a local red, and he showed us a Mt. Etna Rosso on which decided. When he brought it to the table it sat there in front of us. He didn't open it and he didn't provide any tool for us to uncork it. Hmmm. The menu offers 40-something different versions of "meatballs". But, for us what we ended up seeing once we received our order, was not a "ball", per se. They were more patties or other shapes that didn't match the visual we had for meatballs. Yes, they have them made of vegetable, pork, beef, fish, and combinations of all different things. We had one of the pork variations, one of the fish (why not try something different, right?) and another meat combination. We were kind of disappointed overall in those choices. The depth of flavor didn't match the description of ingredients making up those dishes. As we looked around, we saw really great looking plates being delivered to tables around us and our mouths were watering, but it was too late. Those tables had great looking pizza, pastas, "non-meatball" entrees from the menu and they all enthusiastically pounded away. We thought, well, had we known we would have done the same. But, the place is called Polpetteria! So we went with the meatball concept. As I said, we had several different people try to provide service. It was below average at best. From the wine being plopped on our table, to a second waiter coming to take our order after the the first guy already did, we had to start over with the order. We sat forever once we finished our man course hoping someone might want to offer dessert or coffee. We finally flagged someone down for that. My opinion is that this place is pretty solid if you know what to order. Again, my recommendation is to not be over influenced by the catchy name and go with what looks good to you. As for service, I know it's not easy for non-English speaking servers to do their job and I think some shy away and aren't comfortable, therefore, the service is below par.More

Date of visit: March 2022
Helpful?1  
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Reviewed October 17, 2021

I left this place with mixed feelings: on the one hand, meatballs here are delicious, second best I tried (Stockholm's are still the first). On the other hand, it was perfectly clear that personal was hurrying me. Which was weird: it's a restaurant, not a...fast food. I'm not sure why was I so special comparing to other visitors: my behaviour and look was normal. The only difference was that I'm a tourist. Also a waiter accidentally (or not) kicked me when he was passing through to the next table, but even didn't say he's sorry. Either it was xenophobia or just rude attitude it was inappropriate and totally spoiled the impression. Also they haven't brought me the menu with drinks, even after I asked two times. And for restaurant were stuff allows themselves such a behaviour they have a terrible and dirty toilet. They'd better clean it instead of being rude to customers.More

Date of visit: October 2021
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Reviewed September 19, 2021 via mobile

The food was nice. Al dent pasta that tasted great and a good pizza. But the service was slow. The price was ok, but the price of the beer a little too high. And why the added cover charge?

Date of visit: September 2021
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Reviewed July 22, 2021 via mobile

We took two dishes of polpette, one with fish and one with meat. The fish one was ok, a bit dry but ok. The meat one was very juicy but salty. Very delayed service, they have maybe forgotten our order. It took maybe one hour...at least between the first and second course…. Overall it is nice place and good food.More

Date of visit: June 2021
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Reviewed October 2, 2020 via mobile

Had dinner here - the ‘meatballs’ were basically hamburgers - food was OK, service a bit unfriendly and a tad expensive for what I had.

Date of visit: September 2020
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Reviewed September 28, 2020 via mobile

Located in a small street with just pedestrians. Many nice restaurants. Both the caprese (starter) and pizza’s where really enjoyable. Didn’t like the americano, but that seems to be similar all around so might be just me.

Date of visit: September 2020
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POLPETTERIA, Catania - Centro Catania - Menu, Prices & Restaurant Reviews - Tripadvisor

Frequently Asked Questions about Polpetteria

Yes, Polpetteria is taking precautions against COVID-19. A full list is available within the "safety precautions" section of this page.

Polpetteria is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 4
  • Service: 3.5
  • Value: 3
  • Atmosphere: 3.5