We visited the restaurant 3 times over a 3 week period. At each visit the food was very good and the service was also good for the majority of the time. On our last visit I made the mistake of paying by card. I was...handed the card machine and I saw that I was given the option of paying in pounds or euros. I didn’t really think about it and pressed pounds since I am from the UK. At the same time the man who had served us (previously very nice) tried to grab the machine. It was too late and I had paid in pounds. He began to very loudly explain that it was a problem for the business. Once the currency is converted they lose money. I offered to compensate him €5 (a lot more than this misunderstanding would have cost), but he refused which doesn’t make him all bad. We put a tip on the counter and left. I felt upset afterwards. We had attended the restaurant 3 times during a period that few people are willing to travel. I felt I was treated unfairly for a simple misunderstanding and I got the impression that man also felt bad for how he had acted when we left. If it’s so important why didn’t he operate the machine? Can the conversion really be enough to upset loyal customers?More
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