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RATINGS
Food
Service
Value
Atmosphere

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PRICE RANGE
$2 - $6
CUISINES
Cafe, Spanish
Meals
Late Night
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Reviews (23,591)
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Traveler rating
3,427
1,671
667
213
140
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All reviews churros hot chocolate san gines melted chocolate great chocolate an institution worth the wait plaza mayor visiting madrid dipping cashier crispy celebrities spain tourist euros
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Reviewed yesterday

They have very good chooros. We waiting for a table one of us and the other go to the cashier. The waiter he was very unpolite and he poot us to the end of the line with no reason and no reason.

Date of visit: April 2024
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Reviewed 1 week ago

Here are definitely the best churros in Madrid! They offer a real chocolate, which is not too hot and is suitable for dringking and eating with the churros, unlike some of the other cholaterias.

Date of visit: April 2024
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Reviewed 1 week ago

Delicious churros and thick dark chocolate in which to dip them. Located near the Plaza Mayor, this long-established place is popular with locals and tourists. When you purchase your order at the front cashier, be sure to hold on to your receipt because you need...to show it to the waiter when he delivers your order. Reasonably priced and quintessentially Spanish.More

Date of visit: March 2024
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Reviewed 2 weeks ago

Terrible. I cannot explain how badly this experience made me feel. When asked if we wanted to sit or to take away we said to sit, but when we went to pick up the churros they gave it to us to take away. We thought...it was still fine that we sit. As we sat another extremely rude worker said, because we had decided to take away we could not sit because there is another line for sitting. We said that they had made mistake because our order was actually to sit outside. So I went inside and asked for a plate to the lady that initially served us, because we wanted to sit. After all we paid the same price and stood in the same line as the ones who were sitting. But when I went outside he still said we couldn’t sit and went on to rip the plate out of my hand. Being a 16 year old girl in a foreign country, this is very aggressive and unnecessary behavior. Thankfully I speak Spanish because this man did not make an effort to speak English to my non-Spanish speaking friends, who he mistreated as “estas chicas italianas” (“these Italian girls”), we aren’t even Italian. Overall I do not recommend this place as the environment was unwelcoming and the churros were nothing special. It’s sad that workers who have an unfriendly attitude like this, make it an unforgettable experience in a very bad way.More

Date of visit: April 2024
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Reviewed 2 weeks ago

I thought it could be the best cioccolata .. but not so true .Italian one is better. Mark: just a 7 out of 10. Anyway we had to tra. Also churros could be better .

Date of visit: March 2024
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Reviewed 2 weeks ago via mobile

It was packed. But apparently it is daily packed. Every time we passed by this corner area, lots of people waiting am outside in different queues. Watch out to chose the one you want. Take away, restaurant etc. besides the famous and delicious churros, we...had some delicious truffles too.More

Date of visit: March 2024
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Reviewed 2 weeks ago

A unique experience! Open 24/7. It was busy at 11 PM so expect a wait of 15 minutes. The churros were crispy and fresh, not sweet. The chocolate was thick and hot and not too sweet. Coffee is available.

Date of visit: March 2024
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Reviewed 2 weeks ago via mobile

This is a café you have to go to in Madrid. You have to bring time to queue, but it's worth it. After you order, you get a receipt and have to wait for a table. We had the churros with the hot chocolate -...it's a treat.More

Date of visit: March 2024
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Reviewed 3 weeks ago

First you wait in a queue to make an order and to pay. Then you wait seats. But when you sit down, your order comes in 1 minute. Churros are great! Chocolate is 👌🏻, not too sweet but ideal. Stuff is very productive but not...very attentive.More

Date of visit: February 2024
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Reviewed 3 weeks ago

This place is overrated and not worth the wait. It is disorganized. You have to order then give someone your ticket to be seated. We ordered, gave our ticket to a male employee and he told us we could sit. The churro order came up...quickly but the ice cream didn't come. When we asked a female employee that may have taken over for the male, where the ice cream was she was very rude and acted as though she didn't believe we paid for the ice cream. Even after showing her the receipt it took a long time to get two scoops of ice cream. No apologies or anything. I can't understand how this place has been around so long with bad service and churros that don't taste that great. You can save time and try one of the other places.More

Date of visit: March 2024
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Reviewed 3 weeks ago

This is supposed to be THE PLACE for churros in Madrid. The place is more than a bit over-hyped with crazy lines if you want to sit down and eat. The churros themselves just weren't that good. Very unmemorable!

Date of visit: March 2024
Helpful?2  
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Reviewed 3 weeks ago via mobile

I was there with my wife and two kids. My wife went into one of the three shops and bought some churros. When she got back, I was sitting outside with my two-year-old daughter by the table. One of the waiters asked me very aggressively...to leave the table because we had mistakenly bought the churros from the takeout shop and not the eat-in place. My wife explained that she fist realise that, when she was paying for it. And the churros are totally operated.More

Date of visit: March 2024
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Reviewed 3 weeks ago via mobile

Great place to have the best churros ever. Kind a full but if you have time totally worth it. Atmosphere was nice... like an old café from 80s. A must when in Madrid.

Date of visit: March 2024
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Reviewed 4 weeks ago

So this was confusing afterwards because they seem to own like an entire block of places so which on do you go? I'm sure we went to the right one but it got busy after we showed up and it was a tad confusing to...order. They opened up the basement for us and was efficient. The churros was delicious. The porras were not that great; semi-tasteless. But it was a good experience. Chocolate was tasty and their coffee was also fine.More

Date of visit: February 2024
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Reviewed 5 weeks ago via mobile

Waitstaff are way below par…. Sorry to say. We ordered for take out and one girl brought us our bag. In our interaction she didn’t seem to understand English but handed us our bag and said 5, which was our number assigned. We left and...when we got to hotel, realized half the order was missing. I walked back, was about 10 minutes and they tried to give me a sandwich that had been sitting there. Also wasn’t even the right sandwich. They all looked at me with blank stares…. One muttered an apology but the original wait staff who gave us our bag kept saying “this is yours”… it was still the wrong sandwich. Didn’t seem like they gave a damn. I said they should give me a free coffee for my inconvenience… nope, nothing. Oh and just so people are aware, they automatically add tip without even asking. I was wondering why the clerk took over my sign pad for Visa card. Wont return here . Lots of other places to try.More

Date of visit: March 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Questions & Answers
Ask a question
Anag8989
January 4, 2022|
AnswerShow all 2 answers
Response from 505badgolfer | Reviewed this property |
No se. El restaurante tiene un sitio internet. Puede enviar un correo electronico al restaurante con su pregunta.
0
Votes
fahadj
March 1, 2019|
AnswerShow all 12 answers
Response from yidimartinez | Reviewed this property |
You have to pay first and then take a sit. They are usually busy so you have to check down stairs also to get a table
2
Votes
424jackiey
May 18, 2018|
AnswerShow all 7 answers
Response from Grupo T | Property representative |
Buenos días, el error se debió a una errata en la elaboración de la carta en chino. Dicho error no aparece en el resto de idiomas. Fue corregido en cuanto nos lo avisaron. Muchas gracias.
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CHOCOLATERIA SAN GINES, Madrid - Pasadizo de San Gines 5, Austrias - Menu & Prices - Tripadvisor

Frequently Asked Questions about Chocolatería San Ginés

Yes, Chocolatería San Ginés offers takeout services.

Yes, Chocolatería San Ginés is taking precautions against COVID-19. A full list is available within the "safety precautions" section of this page.

Chocolatería San Ginés is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 4
  • Service: 4
  • Value: 4
  • Atmosphere: 4